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BMW of Westlake
Westlake, OH
5,407 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,407 reviews
October 18, 2026
Brought in vehicle for specific assessment related to brakes. That was not done. Tech recommended I brake hard to heat up brakes. That's not a reasonable recommendation without having completed an inspec brakes. That was not done. Tech recommended I brake hard to heat up brakes. That's not a reasonable recommendation without having completed an inspection on the issue I asked about. This was My first visit to this dealer More
by rpz1
Verified Customer
October 17, 2026
Our first experience with BMW Westlake was absolutely wonderful! Tony was professional, communicative and knowledgeable. Staff are great to work with. wonderful! Tony was professional, communicative and knowledgeable. Staff are great to work with. More
by KUKUCKASJ
Employees Worked With
October 16, 2026
Matt was super professional, efficient, informative and helpful. He kept me informed about the progress of my service throughout the day which I really appreciated. helpful. He kept me informed about the progress of my service throughout the day which I really appreciated. More
by Andie
Employees Worked With
October 16, 2026
Exceptional service. Matthew is awesome. Met tech thru video and was very pleased. Detail was great. My car looks brand new. Very happy with my service. Matthew is awesome. Met tech thru video and was very pleased. Detail was great. My car looks brand new. Very happy with my service. More
by X1ROCKS
Employees Worked With
Matthew
October 15, 2026
Once again having our BMW serviced at BMW Westlake was a dream or ease. Always On Time, Welcoming, have loaner available, our vehicle is serviced, washed, video explanation of service, and returned efficie dream or ease. Always On Time, Welcoming, have loaner available, our vehicle is serviced, washed, video explanation of service, and returned efficiently. Corey is service has been exceptional for us. More
by x
Employees Worked With
October 14, 2026
Service is always as promised—- efficient and on time. This recent service was a 30,000 inspection, and as always efficient and on time. No surprises! This recent service was a 30,000 inspection, and as always efficient and on time. No surprises! More
by JSLUPO
October 13, 2026
Adam and his team are extremely responsive and professional! Greatly appreciate that they make the entire process seamless and stress free. professional! Greatly appreciate that they make the entire process seamless and stress free. More
by shayanzai
October 13, 2026
Cory is the reason I bought a bmw from westlake. His service is outstanding Cory is the reason I bought a bmw from westlake. His service is outstanding and specially the experience with this visit w His service is outstanding Cory is the reason I bought a bmw from westlake. His service is outstanding and specially the experience with this visit was great. More
by 1105mcv
October 12, 2026
Outstanding! I like that you guys treat your clients with respect their time! I like that you are quick in response! I like that you guys treat your clients with respect their time! I like that you are quick in response! More
by OLGABLASHCHAK
October 10, 2026
Kevin and the service team go the extra mile to make sure we are happy with the work performed and the treatment we received. we are happy with the work performed and the treatment we received. More
by paper2vial
