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BMW of Westlake
Westlake, OH
3,917 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,917 reviews
June 05, 2024
john caruso my sales rep was amazing he made my experience easy and simple. they helped me get a great car and i am very thankful would recommend anybody to come here for a car. experience easy and simple. they helped me get a great car and i am very thankful would recommend anybody to come here for a car. More
by JamesRGardner2
Employees Worked With
Helpful June 05, 2024
Dealership is very professional and clean Every one in the dealership answered every question I had and was very knowledgeable the dealership answered every question I had and was very knowledgeable More
by OFFTHEWALLssoccer
Verified CustomerJune 05, 2024
Dealer continued to work through glitches. Found the car I could be happy owning and driving. Found the car I could be happy owning and driving. More
by JACQUIEGAULEY
June 04, 2024
We was so pleased with the dealership they got us in right away and done the very next day! Very professional. I'd go there again. Thank you other shops should be that. right away and done the very next day! Very professional. I'd go there again. Thank you other shops should be that. More
by GARDENELL
Employees Worked With
June 02, 2024
Courteous, prompt and professional throughout the entire process. Answered all my questions clearly and concisely process. Answered all my questions clearly and concisely More
by Tcboccia
Employees Worked With
June 01, 2024
We recently purchased an X5 from BMW of Westlake. Our client advisor, Ken, was exceptional. He provided his knowledge and expertise on the X5 and all its features. Ken made this new car purchase a Our client advisor, Ken, was exceptional. He provided his knowledge and expertise on the X5 and all its features. Ken made this new car purchase a positive and seamless experience. We are greatly appreciative of Ken and the entire team. More
by PJD
May 31, 2024
As always the BMW staff is very professional and helpful. They explain what they will be doing, and give a time line. Very pleasant experience. They explain what they will be doing, and give a time line. Very pleasant experience. More
by giatros
May 30, 2024
Outstanding . customer service. Explained what the issues were for repairs and kept me informed. Had a comparable loaner to use while repairs were being made. customer service. Explained what the issues were for repairs and kept me informed. Had a comparable loaner to use while repairs were being made. More
by NAVESOR1
Employees Worked With
May 28, 2024
My wife and I had been looking for a car for over a year and everywhere we went, the cars weren't on the lot or as advertised. We found 2 cars on the website of BMW of Westlake and both were as advertised and everywhere we went, the cars weren't on the lot or as advertised. We found 2 cars on the website of BMW of Westlake and both were as advertised and available to test drive. Our salesman Ken Delk was honest, polite and extremely helpful. Our experience was quick and enjoyable. Thanks for a great experience, we will be back. More
by svargo
