Mike Niedzwiecki

Ken Delk was my salesman in a recent transaction. My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted My 2016 BMW 340xi was unfortunately totaled in an accident on July 16. After doing some research online, I visited BMW of Westlake and Ken greeted me when I walked in. After explaining my situation, Ken immediately went to work to help me with a new car purchase. I told him what I wanted and they had a 2026 BMW 540xi in black that he quickly got ready for me to test drive. But I didn't really want a black vehicle, so while I was on my test drive Ken found a red 540xi that could work. He contacted me about a day later and said that they could not work out a trade for that car. Instead, he was able to find me a 2027 540xi in blue that seemed to fit the bill. This was on Thursday, July 23. They engineered the trade and got the car in stock and ready for me to pick up by Monday, July 27. Simply outstanding service and professionalism! I highly recommend BMW of Westlake and in particular, Ken Delk on their sales team. Their Service Department has taken great care of my 2016 BMW before its unfortunate demise which helped me get a very reasonable insurance settlement. Ken, Mike Delczeg, and Mike Niedzwiecki all were very, very good to me! Thanks!!! More

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BMW of WestLake has been a pleasure to do business with. This is our 4th lease we have took delivery from this dealer. Every interaction has been pleasant and professional for sales and service over the pas This is our 4th lease we have took delivery from this dealer. Every interaction has been pleasant and professional for sales and service over the past 9yrs. John Redden and team always willing to be available when contacted. The Facilities are always top notch. I would highly recommend them as your BMW preferred dealer and look forward to doing business again with them. 5 star Thank You More

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Extremely knowledgeable. Very professional and a quick and efficient process to get a new vehicle! Very professional and a quick and efficient process to get a new vehicle! More

by DZAMPETIS Verified Customer Verified Customer

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Great customer service. Friendly sales folks that don’t push a sale on the customer. Super fast paper processing as well. I test drove our purchase on a Thursday and bought Friendly sales folks that don’t push a sale on the customer. Super fast paper processing as well. I test drove our purchase on a Thursday and bought the following day. Was in and out within an hour. More

by MLEADEM3050 Verified Customer Verified Customer

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Top class people and top class service , I would highly recommend this dealership to friends and family recommend this dealership to friends and family More

by Crawford.james1977 Verified Customer Verified Customer

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Kelly was incredible to work with and made the process of purchasing my BMW as seamless as possible! She is an asset to BMW Westlake and earns my highest recommendation! purchasing my BMW as seamless as possible! She is an asset to BMW Westlake and earns my highest recommendation! More

by W.PRAETOR Verified Customer Verified Customer

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Best experience at a dealership I have ever had. Very welcoming and accommodating from start to finish. Dirk was tremendous and I left the dealership extremely happy with my purchase. Very welcoming and accommodating from start to finish. Dirk was tremendous and I left the dealership extremely happy with my purchase. More

by smarzano18 Verified Customer Verified Customer

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Everyone is great friendly and professional they give exceptional service and always there to answer questions exceptional service and always there to answer questions More

by Doyle-Hamby Verified Customer Verified Customer

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I recently purchased a vehicle from this dealership, and the entire experience was outstanding from start to finish. The process was transparent, straightforward, and exactly as represented—there were no su the entire experience was outstanding from start to finish. The process was transparent, straightforward, and exactly as represented—there were no surprises, hidden fees, or last-minute changes. Jared, Kelly, and Mike were all incredibly professional, knowledgeable, and friendly throughout the transaction. They took the time to answer questions, communicate clearly, and ensure everything went smoothly. Their customer-focused approach made what can sometimes be a stressful process feel easy and enjoyable. I truly appreciated the honesty, professionalism, and attention to detail demonstrated by the entire team. Everything was handled efficiently, and the purchase experience exceeded my expectations. I would highly recommend this dealership to anyone looking for a hassle-free vehicle purchase and exceptional customer service. Thank you, Jared, Kelly, and Mike, for making this such a positive experience. More

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Amazing experience, Ken was so easy to work with and made the process super efficient!! Thank you so much!! the process super efficient!! Thank you so much!! More

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