John Caruso
John Caruso at BMW of Westlake

John Caruso

Client Advisor

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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5.0
389 Reviews

Dealership Experience

25 yrs, 9 mos

Industry Experience

25 yrs, 9 mos

5.0

389 Reviews

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389 Reviews of John Caruso

May 11, 2026

Dealership Rating
Employee Rating

Cory always makes sure my car is up to date on maintenance and is really great to deal with. Great product knowledge and helps me to understand what and why repairs are needed. 10 out of 10 More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cordell, Cory McConville

April 09, 2026

Dealership Rating
Employee Rating

Have bought many cars from them and always have a great experience! Recommend them to anyone More

by John Grucella
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

February 21, 2026

Dealership Rating
Employee Rating

Pleasant and helpful. Made the experience painless and easy. Fourth time dealing with John. Hope to be back. More

by ez90332
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 25, 2026

BMW of Westlake responded

I's experiences like yours that really keep us motivated!

February 06, 2026

Dealership Rating
Employee Rating

Good people easy to work with. No rushing or pushing you buy. They listen to you. More

by RADVEY
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Feb 08, 2026

BMW of Westlake responded

Thank you so much for your positive comments about BMW of Westlake!

January 29, 2026

Dealership Rating
Employee Rating

Everyone was very polite and helpful from ordering the car, to picking it up and showing me how to use all the features. More

by RENEE35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Strecker

Jan 31, 2026

BMW of Westlake responded

Renee we're glad to hear you enjoyed your visit.

January 06, 2026

Dealership Rating
Employee Rating

Wonderful! John is personable and knowledgeable He goes above and beyond with customer service. He was the only one who talked to us when we arrived and we're g More

by BECKY.HORVATH
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Jan 09, 2026

BMW of Westlake responded

Hi Becky, thank you so much for your positive comments about John!

January 01, 2026

Dealership Rating
Employee Rating

John was able to take care of all my questions and worked towards meeting my needs. Excellent service! More

by GMeza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon

Jan 03, 2026

BMW of Westlake responded

Thank you for your kind review; we are happy to pass along your comments to John.

November 26, 2025

Dealership Rating
Employee Rating

John and the dealership were very proactive by reaching out to me and letting me know about some great deals going on, and they made me the proverbial offer. I could not refuse. More

by craf8
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Nov 28, 2025

BMW of Westlake responded

We're happy to hear you had such a positive experience with John

October 19, 2025

Dealership Rating
Employee Rating

Wry easy lease turn in and new lease. Great customer service and knowledgable tech guy. More

by Andrea A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 21, 2025

BMW of Westlake responded

Hello Andrea, thank you; we appreciate your feedback!

September 24, 2025

Dealership Rating
Employee Rating

Very grateful for the capable assistance with maintenance, as well as the excellent communication that was provided! More

by BillC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Sep 28, 2025

BMW of Westlake responded

Hello Bill, thank you; we appreciate your feedback!

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