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BMW of Westlake

Westlake, OH

Overview
Employees
Reviews
Vehicles
4.8
5,407 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 5,407 reviews

October 10, 2026

Quick (lol) & efficient as always All it needs is free donuts to be perfect. More

by Ray Z
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Wagner
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October 09, 2026

Kevin was fantastic! But I’ve been in before and couldn’t find anyone to help me even though they were all in their offices staring at me! More

by DEDENADER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 08, 2026

Customer focused service team. Kevin Wagner went out of his way to take care of both of our vehicles and made sure we were fully satisfied with our experience at the dealership! More

by paper2vial
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Wagner
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October 07, 2026

Very professional and friendly. They are very knowledgeable and communicate the information clearly. Great!! Awesome. More

by GARYRUHL
Recommend Dealer
Yes
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Oct 08, 2026 -

BMW of Westlake responded

Thank you for the awesome review! We are thrilled to hear that you experienced professional, friendly service and clear communication from our team. We truly appreciate your feedback and look forward to taking care of you again at BMW of Westlake!

October 06, 2026

Great service provided by britaney. Very courteous and professional. Ill always go to her for my BMW service needs. Thank you Britaney More

by KAMALBEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2026 -

BMW of Westlake responded

Thank you for the fantastic review! We are delighted to hear that Brittaney provided you with courteous, professional, and exceptional service. Having customers who trust us for all their vehicle needs means the world to our team. We will be sure to pass along your kind words to Brittaney, and we look forward to seeing you again at BMW of Westlake!

October 05, 2026

Prompt service was able to assess need for new front tires. Readily available and replaced and aligned in timely fashion as as added service. More

by JFFRYWRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2026 -

BMW of Westlake responded

Thank you for sharing your experience! We're glad we could quickly identify your tire needs, complete the replacement, and handle the alignment all in a timely manner. Keeping your vehicle safe and road-ready is our top priority, and we appreciate your trust in BMW of Westlake!

October 05, 2026

Nice work from service. I did ask for a replacement for the steering wheel tab that had bubbled up. No response on this matter. More

by timothy707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2026 -

BMW of Westlake responded

Thank you for the feedback regarding your recent service visit! We are glad to hear the work was otherwise well done, but we sincerely apologize for missing your request regarding the steering wheel tab. We want to get that taken care of for you right away—please reach out to our service team at your earliest convenience so we can inspect the piece, check part availability, and arrange a quick visit to resolve it. We appreciate your patience and look forward to making things right at BMW of Westlake!

October 03, 2026

Good job as always! The car was very clean and the tires and alignment were excellent! More

by FW
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Wagner
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Oct 05, 2026 -

BMW of Westlake responded

Thank you so much for the fantastic feedback! We are thrilled to hear that your vehicle felt great on the road with the new tires and alignment, and that you enjoyed picking it up spotlessly clean. Providing reliable work and a great experience every time is what we strive for, and we appreciate your continued trust in BMW of Westlake!

October 03, 2026

Good job as always! The car was very clean and the tires and alignment were excellent! More

by FW
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Wagner
Print
October 03, 2026

Good job as always! The car was very clean and the tires and alignment were excellent! More

by FW
Recommend Dealer
Yes
Employees Worked With
Kevin Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Wagner
Print
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