BMW of West Chester - Service Center

Although I live in Delaware, and have a BMW Dealer close, I opted to tow my BMW to OTTO’s after I wasn’t happy with the Delaware Service desk. I was wow’ed by OTTO’s. From the valet taking my car from the t I opted to tow my BMW to OTTO’s after I wasn’t happy with the Delaware Service desk. I was wow’ed by OTTO’s. From the valet taking my car from the tow before I arrived, the service of the girl doing my intake, the loaner car I needed and fell in love with, the text updates, professionalism of Kevin Pinkerton, and ability to pay right on my phone, you have Customers for life. This is how business should be done! Top notch all the way around. I will refer you any chance I get. -Baldwin Family More

Service and Parts Went in for some help with the car technology that I didn’t know how to use. Jesse was very patient and took the time to explain everything. Also ne Went in for some help with the car technology that I didn’t know how to use. Jesse was very patient and took the time to explain everything. Also needed some touch up paint. Anthony in parts was also very helpful and knowledgeable. Ottos never disappoints. More

BMW Genius Help I recently had questions about my new Z4M40 and had spent over an hour trying to get help through my car manuel. Finally, I called Otto's and spoke wi I recently had questions about my new Z4M40 and had spent over an hour trying to get help through my car manuel. Finally, I called Otto's and spoke with Raheem Barnett, BMW Genius. In less than 10 minutes, Raheem solved all my problems. This is a GREAT dealership with GREAT people working there! More

BMW Genius Brian Menda did an outstanding job at walking me through all of the features of my new BMW. He was extremely knowledgeable and great approach. Brian Menda did an outstanding job at walking me through all of the features of my new BMW. He was extremely knowledgeable and great approach. More

Meeting with Genius My lease expired May 1. Dealing with Ralph as to getting me in a new lease was a pleasure. He considered not only my budget but also my needs and wa My lease expired May 1. Dealing with Ralph as to getting me in a new lease was a pleasure. He considered not only my budget but also my needs and wants and set me up with exactly what I was looking for. As usual, Ralph was a please to work with. About a week or two after picking up my new BMW, I received an email from Raheem inviting me to come back to Otto's for a visit with him to resolve any questions I had with my new car. I took advantage of the offer and spent an hour this week with Raheem this week going over every gizmo and gadget that I now had. It was a wonder experience. Raheem was so knowledgeable and informative about my new car. I had 5 pages of questions written down and he easily answered each question I had. Great experience all around at Otto's. Thank you. More

Customer of Otto's since 1984 - Owned over 30 BMW's I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minut I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue with service for during all my time as a customer. Frank Adinolfi is my service advisor. Bill Cosenza is my service advisor when Frank is out of the office. Great job done by both. The sales department is staffed with excellent sales personnel either for used or new cars. Over the years, have purchased special order new, european delivery at the factory in Germany, in stock new, and certified pre owned. Recently, I worked with Ian Martin and Wilmer Rodriguez for the purchase of a BMW X5. The entire experience was pleasant and my X5 delivery went without any issues. Ian and Wilmer are true sales professionals. You can tell that I am very loyal to Otto's BMW because they have earned my loyalty over the years. I recommend this dealership to anyone considering a purchase or needing expert service. You would be pleased with your experience and would not be disappointed. More

Top notch service and knowledgeable courteous staff I have purchased four cars from Otto's and have had a good experience with each even though one had to be returned to the factory as defective. Otto' I have purchased four cars from Otto's and have had a good experience with each even though one had to be returned to the factory as defective. Otto's and BMW stand behind their products. I have come to like the staff members vey much and I feel like they go above and beyond what is required to meet my expectations. They are the best dealership by far that I have ever dealt with and I plan to continue to do business with them in the future. More

X5 features review I met with Brian Menda today to learn some of the features of my X5. He was great. Patient, thorough, and well versed. I am very impressed with th I met with Brian Menda today to learn some of the features of my X5. He was great. Patient, thorough, and well versed. I am very impressed with the friendly, courteous staff at Otto’s. More

Raheem Barnett - excellent customer service Today I went to Otto’s BMW and had the car low tire fixed. Then I asked if they can help me set up the audio Bluetooth and charging issue. I was direc Today I went to Otto’s BMW and had the car low tire fixed. Then I asked if they can help me set up the audio Bluetooth and charging issue. I was directed to the front desk. The tech genius Raheem helped me set up the Bluetooth and found the charger had problem. He is very helpful and patient to answer my questions. I was very grateful to meet Raheem. I will definitely recommend Otto’s BMW to my family and friends. Thanks Raheem! You made the groomy day brighter!!! Best, Jin More

Navigation Software Update Information Raheem went more than out of his way to help me with questions that I had concerning navigation software update information requirements for my 2012 B Raheem went more than out of his way to help me with questions that I had concerning navigation software update information requirements for my 2012 BMW X3. Many thanks to him for great customer service. More