BMW of West Chester - Service Center

I have been to Otto's for sales and service both. Every time I have got a friendly and professional response. The sales person knows what he is talking about and same is true with the service department. time I have got a friendly and professional response. The sales person knows what he is talking about and same is true with the service department. More

I visited their parts department on two occasions to buy parts. They were very friendly and willing to help. Parts were expensive even with my BMWCCA discount, but I guess I'm just use to wholesale and onli parts. They were very friendly and willing to help. Parts were expensive even with my BMWCCA discount, but I guess I'm just use to wholesale and online prices. After buying the parts I needed, I visited the show room. someone was immediately there to see if I needed help or had any questions. Talked breifly to the sales guy about the new M5 then I asked to be left alone while I just browsed the showroom. On my way out, another sales person pestered me, but it was understandable since she wasn't there when I asked to be left alone. More

I dont really feel like typing a whole lot cause I dont wanna relive the situation....<br>But basically my car stinks(BRAND NEW 2004 bmw325ci) its a lemon noone wants to replace it for me....I have it brou wanna relive the situation....<br>But basically my car stinks(BRAND NEW 2004 bmw325ci) its a lemon noone wants to replace it for me....I have it brought it into the shop about 6 times in 9 months for service....<br>Took my car into this dealership for service (needs like 5 things replaced) The dealership scratched my paint and DESTROYED my rims..after about 2 hours of yelling and a call to the state police..the District Manager shows up and agrees to fix the rims and detail the car... It been in the shop for over a week now, and the only contact I have with the service dept. for status updates ARE FROM MYSELF CALLING THEM.... Terrible... More