BMW of West Chester - Service Center

Love the car, hate the service department I brought my Love the car, hate the service department I brought my car in on Friday and here it is Wednesday at 2:00 pm and I still don't know if my vehicle is r Love the car, hate the service department I brought my car in on Friday and here it is Wednesday at 2:00 pm and I still don't know if my vehicle is ready for pick-up. I called Friday afternoon to see if my AC was fixed and if service had identified the persistent squeak coming from the rear (a problem that I brought it in for a year ago but they were not able to hear it - get hearing tests for your mechanics). I was informed at 4:45 on Friday that my vehicle would not ready. Monday afternoon at 3:00 I called again and spoke to Lisa who was covering for Steve, who was on vacation. I was told that the technician did not come in on Monday and that my car was still in pieces and they wanted the original technician to work on it. So why wasn't I notified of this Monday morning? I had an appointment on Tuesday after work and would not be able to drop off the loaner, therefore I had to keep the loaner until Wednesday. That brings me back to my first statement that no one has called to tell me if the problem was identified and fixed and that my car is ready. All of this wouldn't be so bad if Ottos didn't already have a track record of poor service since I got the car. I had to return 5 times before the trunk lock was finally fixed properly. Plus someone there had been driving my car and left the gas tank almost on empty. I had a previous experience with Beth when the AC not working where she treated me like an ignorant person who didn't know how to properly set the AC (that time it was a leak, so that is the second time in less than 3 years that the AC has failed). I was waiting in the upstairs lounge that day and said I had an appointment and needed to leave by a specific hour. When no one came up to give me an update, I came down to be greeted with, "where have you been - we've been looking for you!" Well, if anyone had been looking they would have found me right where I said I would be. Another time, I had the tires rotated and as I drove away, the flat tire warning light came on - I returned directly to the dealership. After waiting for a while, I was told it was fixed but the light came on again after I drove off. Had to have the dealership pick up the car to have that fixed. I could go on and on. Seems like no one in service really cares if you are satisfied and that they have done a good job. All they care about is that the survey is completed with 5 stars. I am in the market to get another car in 2012. Unless the service experience is improved significantly, I will go elsewhere. Heath Cameron - good; Steve Borden - good; Luke - helpful. Themis - put someone else in charge of service or go over to Piazza Acura and see how well they treat their customers. More

I've had CPO warranty work done multiple times here on my 750i and have been very satisfied. I've also bought parts for my own install as I have full tools and a lift at home, so I do the non warranty cover 750i and have been very satisfied. I've also bought parts for my own install as I have full tools and a lift at home, so I do the non warranty covered work myself; they will typically work with you on parts prices for me and that is a plus. I request the same SA now (Steve) because I've come to trust him and he is always pleasant to deal with. I do think the techs need to keep an eye open, on one occasion I did find what I presume was a vacuum tube left disconnected after brake service for a recall; since I'm a car guy I didn't mind reconnecting it but was fortunate it wasn't something critical. Overall I can't complain, they always greet you accordingly, and I've always been able to get a loaner when needed. The reviews for Devon Hill scare me so much I won't consider taking my car there even though they are right up the road from my office. I've been to Otto's multiple times now and don't plan to go anywhere else as the sense of comfort and expectation established isn't worth going to an unknown for me. More

Going to Otto's BMW you are met by a great staff, getting to you on time, making sure all your needs and questions are taken care of. That is great, now the bad.... Everytime I take my 2005 BMW in for serv to you on time, making sure all your needs and questions are taken care of. That is great, now the bad.... Everytime I take my 2005 BMW in for service, my first question to the service rep is" who's vacataion am I paying for this time?" This is sad, so many bad experiences there (I still believe in BMW and BMW parts, hence I keep returning there), as an example, a simple oil change ($163 + of course teh $73 Standard scope), becomes a major problem when the oil leaks when I go home. Now you think, heck happens! 3 times though? Then, on one return for oil leaks, I all of the sudden have issues with oil pump? Coincidence? Yea, how many coincidence must one have! As I said, the people who greet you and take your car in for service are so friendly (another reason I return), but the problems you have after you get your car back is a big headache! Then, add on the charges, basically they double the price for parts and labor, well, it cost me $61.50 to replace a light bulb (are these Penndot workers?) Sad. Because of this I will never buy another BMW again, move on to and up to Mercedes. January 28, 2011 update I was contacted by Otto's BMW today, and I do appreciate the call back. Ottos BMW does strive to keep the customer happy, and they go out of their way, hence the reason I still go back to Otto's BMW. I just wish I could have more faith in their Technicians as I so in their service staff. I upgraded this review and state, YES, I would recommend using Otto's BMW service, you will be treated very very well. More

Honest!!! I lost the key to my 2008 535xi; went to inquire about a replacement. I met and spoke with Mr. Cameron and, before I had time to order a new key, I was buying a new car!! Mr. Cameron was e inquire about a replacement. I met and spoke with Mr. Cameron and, before I had time to order a new key, I was buying a new car!! Mr. Cameron was extremely personable, I don't even think he had any intentions of trying to sell me another vehicle. After a test drive, I was sold!! This is my fourth BMW. The other three were purchased from the West Chester (Otto's) dealership; but after my other salesperson, Gabe Szabo, retired, I didn't feel as though I was being disloyal. Losing my key turned out to be a good thing. More

Every time I go into this dealership I am greeted promptly and courteously. Everyone seems happy to be there and eager to help. I wouldn't go anywhere else for sales or service! promptly and courteously. Everyone seems happy to be there and eager to help. I wouldn't go anywhere else for sales or service! More

Update: The price was given to me on the phone but I was charged the correct amount ($4.10)when I went there. I guess it was a mistake. So Disregard my message below. Unfortunately site wont let me delete i charged the correct amount ($4.10)when I went there. I guess it was a mistake. So Disregard my message below. Unfortunately site wont let me delete it. Parts are ridiculously expensive. Part that listed as $3.93 on BMW's list price is sold at $10.50. Same part is $4.10 on BMW of Devon hill. That is more than double. I understand adding some profit but this is down right highway robbery. They should take a look at their part prices and tone it down a bit. If they rip you off this much on parts, I don't think I would go there to shop for a car. West German BMW and Devon Hill BMW sell parts close to or at BMW list price so I know they are not trying to take advantage of owners that are in urgent need of a part. I would rather take my business to them whether buying parts or a new car. More

The service experience was excellent from start to finish. Work was performed quickly too. I brought my car in for one specific item and asked that they look at two other things which I didn't think finish. Work was performed quickly too. I brought my car in for one specific item and asked that they look at two other things which I didn't think were much of problem; more of a nuisance. They diagnosed and fixed all three issues. Since the car was under warranty this was at no cost to me. Other dealerships may have just given the items a cursory check, but not here. I was very impressed. More

I intended to post a review to Ottos of Exton. Since I intended to post a review to Ottos of Exton. Since this was my first time using the site, I mistakenly posted my review to the wrong dealership I intended to post a review to Ottos of Exton. Since this was my first time using the site, I mistakenly posted my review to the wrong dealership. Please see my review posted with Ottos in Exton. More

When you visit an Otto's BMW dealership, whether it's for service or to purchase, it quickly becomes apparent that everyone there understands the BMW culture and tries in every way to relate to the customer' service or to purchase, it quickly becomes apparent that everyone there understands the BMW culture and tries in every way to relate to the customer's experience with the vehicle. Basically, I feel that I have personal advocates at the dealership. Another nuance is the display of BMW heritage. Otto's always has a restored BMW Bimmer or Bemmer on display. I enjoy knowing that Otto's has a keen interest in the mobile tradition of BMW's and the experience to back it up. More

Having been to many dealership service departments in my life, I can honestly say that Otto's rate as 'World Champions' in our book. The folks at Otto's provide exemplary service with friendly, courteous a life, I can honestly say that Otto's rate as 'World Champions' in our book. The folks at Otto's provide exemplary service with friendly, courteous and profesional customer handling. Their team of service personnel are to be commended as they are at the very top of their game. Our BMW will never go anywhere else. We just bought another BMW because of the service department. The first car is sold in the showroom. All the next sales take place because of the service department and the treatment you receive at their hands. More