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BMW of West Chester - Service Center
West Chester, PA
625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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625 Reviews of BMW of West Chester - Service Center
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March 07, 2016
Worst Service experience I have been visiting Otto's BMW since 2014 thinking I will get other Employee than Beth. I told last year its time to replace brake pads and as usual I have been visiting Otto's BMW since 2014 thinking I will get other Employee than Beth. I told last year its time to replace brake pads and as usual she responded its good, now My brake pads got rusty just after buying new car and less than 3 year old. Never listens to customer. Today was my last day here. If you ask for regular warranty covered items that needs to be replaced she rejects them and Today I have to pay big to replace some of the parts because Brake pads were not replaced when I asked for. More
by Maverick2007
Employees Worked With
Beth Manning
February 27, 2016
Help with all the features I just went to Otto's this week and had Kevin Hughes help me with all the features of my new BMW. The car really does everything -except cook! It is I just went to Otto's this week and had Kevin Hughes help me with all the features of my new BMW. The car really does everything -except cook! It is helpful to have someone show you all the little tricks as the car has become very sophisticated: even just the navigation feature is quite tricky. Kevin was clear and helpful - I highly recommend going in for the tutorial!! More
by BMWLover77
Employees Worked With
Kevin Hughes
June 30, 2015
Awesome Technology Skills i recently purchased a BMW 5 Series. Kevin Hughes spend an hour with me going over the technology features on the cars. He is very knowledgeable and a i recently purchased a BMW 5 Series. Kevin Hughes spend an hour with me going over the technology features on the cars. He is very knowledgeable and a true asset to Otto's BMW. More
by stan4psu
Employees Worked With
Kevin Hughes
March 31, 2015
CUSTOMER BEWARE Worst customer service ever, had gone in to price a key fob and had a service person damage my working key fob by pushing buttons on it for no reason; Worst customer service ever, had gone in to price a key fob and had a service person damage my working key fob by pushing buttons on it for no reason; service manager was rude. Owner, was even worse; had treatened me after demanding me to take down my reviews on Yelp and Facebook. Customer Beware More
by Realdeal
Employees Worked With
Lisa Thompson
March 29, 2015
Honest I brought my car in for a recall. Some things went wrong with my initial visit. They quickly fixed the errors and I am happy with my car and my experi I brought my car in for a recall. Some things went wrong with my initial visit. They quickly fixed the errors and I am happy with my car and my experience. They also gave me a rental which made life convenient as it was Easter weekend and I needed to drive to visit family. Id recommend this dealership for service and/or sales. ?? More
by Michaelrscian
Employees Worked With
Kevin Pinkerton
October 30, 2014
Charged the service but cut corner to perform it. Could not finish the service work as promised originally. Charged $100 more for 4 tires rotation and balance but afterwards the wheels were still in t Could not finish the service work as promised originally. Charged $100 more for 4 tires rotation and balance but afterwards the wheels were still in the same position. Called for answer but insisted tires were rotated. Anyone think that is possible that the shop would just rotate the tires without rotating the wheels?? Third times using this dealership and not sure will come back again. More
by pjz_463
Employees Worked With
Mathew, Beth
March 24, 2014
In 2012, my wife and I recided to purchase a new X5 diesel. We emailed various dealerships to get their best price for the vehicle in the options that we wnated as we hate the bait and switch that they diesel. We emailed various dealerships to get their best price for the vehicle in the options that we wnated as we hate the bait and switch that they love to do. The two frontrunners were Thompson and Ottos. Even though Otto's was nto in USAA's network, they honored thier price and was about $1,500 cheaper than Thompson. Since then I have brought both my X5 and M3 for service. Their service reception has somethimes been slow and I have waited for up to 15 minutes as my advisor was dealing with another customer. You would think I would be assigned to another advisor. I hade the check engine light come on and they had to keep the car for a week trying to trouble shoot it. When I went to pick it up, the light came back on and I had to bring it back. This time they kept it for another week but were able to fix the issue. I understand that these are complicated vehicles and there are a host of sensors that could go bad. I suspect that it may have had something to to with my Thompson BMW installed hitch and break controller. I still go back to them fo service and they have treated me right and have gotten the job done so I cannont complain. More
by mikeric
Employees Worked With
John
December 12, 2013
Original complaints of defective items not corrected on first visit. I now have to reschedule another visit to correct original defects. I have a scheduled appointment for next week. first visit. I now have to reschedule another visit to correct original defects. I have a scheduled appointment for next week. More
by V312155
Employees Worked With
Receptionist
July 02, 2012
My new vehicle was damaged while at the dealership during a dealer recommended installation of an aftermarket product. My vehicle was driven to my home without my permission, approximately 20 miles, and see a dealer recommended installation of an aftermarket product. My vehicle was driven to my home without my permission, approximately 20 miles, and seen on a residential street speeding. Overall, horrible experience and I wish I had purchased the vehicle at another dealership. More
by padoc2
Employees Worked With
Service Department
October 02, 2011
First time there I serviced my 2002 E39 M5. No good! First time there I serviced my 2002 E39 M5. Beth, Themis and the M-tech who worked on my car were great. Actually all employees were friendly and prof First time there I serviced my 2002 E39 M5. Beth, Themis and the M-tech who worked on my car were great. Actually all employees were friendly and professional. Outstanding communication, service and quality. The dealer is more expensive than smaller shops but they offered me several discounts to ease the pain :). I will definitely go back and I strongly recommend them. 2 years later the rear door vapor barrier has failed. BMW you are NO good! More
by eliasargyris
Employees Worked With
Beth, Themis
