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BMW of West Chester - Service Center

West Chester, PA

4.7
919 Reviews

919 Reviews of BMW of West Chester - Service Center

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January 13, 2024

The problem with my car still persists. It is brand new and has a mechanical issue that service did not fix simply because they couldn't 'hear it.' This is unacceptable. More

by GRAVITY0211
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
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Jan 15, 2024 -

BMW of West Chester responded

We regret to hear of your unresolved concerns. Please contact me directly at 610.399.8067 and I will do my best to assist you. Rich Weller

January 13, 2024

Great customer service. I had an unexpected issue with my car and when I called Joe at the dealership he took care of me right away. More

by iuki1
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
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Jan 15, 2024 -

BMW of West Chester responded

We are pleased to hear Joe able to assist you so efficiently. Many thanks for choosing BMW of West Chester!

January 13, 2024

Great reception and willingness to help Everyone I met there was willing to help me. The service advisor took his time to explain what is happening and made excellent recommendations about what I should d More

by FATUAHENE
Recommend Dealer
Yes
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Jan 15, 2024 -

BMW of West Chester responded

We truly gratified to hear you were so pleased with the helpful performance of our service team here at BMW of West Chester!

January 13, 2024

Top notch. Their customer service matches the quality of BMW vehicles I highly recommend Otto's More

by Dwr149
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Cosenza
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Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team here at BMW of West Chester!

January 13, 2024

Never got a call back about screw in my tire. Left a vm and called twice today just to be pushed to voicemail More

by jcurl329
Recommend Dealer
No
Employees Worked With
Frank Adinolfi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
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Jan 15, 2024 -

BMW of West Chester responded

Prompt communication is critical. I would welcome the opportunity to gather further information in order to investigate your experience. Please contact me directly at 610.399.8067.

January 13, 2024

Harold made me feel like a VIP and was a trusted advisor. Harold is the best. More

by kevingilroy4
Recommend Dealer
Yes
Employees Worked With
Harold
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Jan 15, 2024 -

BMW of West Chester responded

Thank you for your wonderful compliments for the assistance delivered by Harold and thank you for choosing BMW of West Chester!

January 13, 2024

Great people in every department. Solid service. This dealership is, on its own, a reason to buy a BMW. More

by JM
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
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Jan 15, 2024 -

BMW of West Chester responded

Thankyou for your wonderful compliments for our team here at BMW of West Chester!

January 13, 2024

Great service. Friendly people. Wonderful facility. Loner car was perfect. It was a good job by all More

by craignoland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the friendly and efficient performance delivered by our service team. Many thanks again for choosing BMW of West Chester!

January 13, 2024

Sometimes service is slow, loaners and appointments aren't available, and feels like it's more important you you find something to bill them offer great customer service. More

by DCanuso007
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
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Jan 15, 2024 -

BMW of West Chester responded

We know the availability of loaners is important to our customers and we are pleased to report vehicle production is increasing allowing us to allocate more inventory to the loaner fleet.

January 05, 2024

Hard to get in and no loaners available for us to use during our service More

by jason@jruconstruction.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Mahoney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2024 -

BMW of West Chester responded

We know the availability and convenience of loaner transportation is valued by our customers. We are pleased to let you know with the start of the new year we have been able to add additional vehicles to our MINI and BWM loaners fleets.

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