BMW of West Chester - Service Center

Amazing customer service,. people were very friendly and I highly recommend. Melissa Gibson you Rock and me and my husband wanted to take the opportunity to extend our thinks fo people were very friendly and I highly recommend. Melissa Gibson you Rock and me and my husband wanted to take the opportunity to extend our thinks for yesterday dealing with the other dealership you went above and beyond with great customer service satisfaction we’re very grateful for the energy you gave to me with all smiles and I made it back to work on time I was very impressed by your passion and commitment great team effort from the service department!! From the time you had my BMW you had stayed with me on my vehicle top quality of Service!! Thanks for your support and help yesterday!! Melissa Gibson😇 More

Joe is has been my service specialist for many years now and because of his professionalism, commitment to service, knowledge-base, efficient problem solving skills and people skills I have been and will al and because of his professionalism, commitment to service, knowledge-base, efficient problem solving skills and people skills I have been and will always use this dealership to service my BMW. A recent incident where I had trouble with my loaner car, I was in awe how quickly he had my car towed and a new loaner delivered to get me out of a very stressful situation. I wish him continued success and congratulate Otto's for having such an amazing Service Specialist. Moreover, I always have the confidence taking my car to this dealership because I know they do a superb job timely and cost effectively. More

I must say the Ottos once again proved to me why they are a fantastic organization and why I have enjoyed bringing my BMWs to them over the last 20 years. I had an unfortunate experience recently but Lisa T a fantastic organization and why I have enjoyed bringing my BMWs to them over the last 20 years. I had an unfortunate experience recently but Lisa Thompson, the General Manager quickly intervened to rectify it for me. She made several phone calls to help. Thanks! More

I am astounded by the level and quality of customer service at Otto’s BMW. Mohammad and Wilmer both went above and beyond to help me—a customer from VA—leave my vehicle for promised repair work and hav service at Otto’s BMW. Mohammad and Wilmer both went above and beyond to help me—a customer from VA—leave my vehicle for promised repair work and have loaner transportation. This level of customer service is exemplary and Mohammad’s accessibility far exceeds any dealership in the DC metro area. I could not be more pleased and I’ll be buying my next BMW from Otto’s as well. A truly outstanding operation all the way around. More

We have been with Otto's BMW for over 10 years now, and we had several service advisors over time. For a few years now we are working with Kevin, and he is really great. I know that he has lots of customer we had several service advisors over time. For a few years now we are working with Kevin, and he is really great. I know that he has lots of customers every day, but you always feel like he knows your car and what it needs. It is great to work with him, communication is perfect. Highly recommended! More

The actions of Otto's BMW service staff explain why I drive 85 miles for sales and service rather than 31 miles to the nearest BMW dealership. A recent example among many: on Feb 20th, I arrived at Otto drive 85 miles for sales and service rather than 31 miles to the nearest BMW dealership. A recent example among many: on Feb 20th, I arrived at Otto’s to pick-up my car and return a loaner. Upon arrival, I was unaware of a weather induced 2-hour delayed opening. I was greeted by Bill Cosenza. Bill informed me that service would not be open for a couple hours given the snowy and icy conditions. I thanked Bill for sharing and asked whether there was any possibility to exchange the loaner for my car despite the delayed opening. We talked a minute and he promptly enlisted the help of two other amazing service staff to rearrange the service garage, which was packed full of customer cars to protect from the bad weather, so that I could get my car out. Bill proceeded to process my bill and send me happily on my 85-mile ride home. Bill – thank you for your best-in-class customer service at a world’s best BMW dealership. I love my 85-mile rides to/from Otto’s! More

My experience with Jay Miller, our Client Advisor and Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extre Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extremely professional, and Mr. Miller and his associates in Finance, Service, and Parts went above and beyond to make my lease experience for my 2021 X3 M40i perfect from beginning to end. This was my first time at Otto's BMW but it certainly will not be my last! Best in the area!! More

I had the pleasure of meeting Wilmer Rodriguez who is the GM while I was walking through the parking lot looking for the car I saw online. I arrived before the dealership was sculled to open and Wilmer took GM while I was walking through the parking lot looking for the car I saw online. I arrived before the dealership was sculled to open and Wilmer took the time to help me, Wilmer also had one of his salesmen start his shift 1 hour early to help me and showed respect for my time, I thought that this was above and beyond customer service, and I knew at that time I was dealing with good people. From there Ralph took good care of me. thank you Wilmer and thank you Ralph for a wonderful experience. More

I took my BMW wagon to Ottos because two independent repair shops could not resolve my engine problem. They were excellent and diagnosed the issue and the repair has been completed. Chris Clayton was repair shops could not resolve my engine problem. They were excellent and diagnosed the issue and the repair has been completed. Chris Clayton was great to deal with as was Bill Cosenza. Bill kept me apprised of all progress, findings, and cost so no surprises. More

I purchased my third BMW from Sales person Jay Miller last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with wi last week. As always it was a very pleasant experience. There was a small cosmetic problem that I discovered after I brought it home. I spoke with with Jay and manager Kevin Mahoney about this. Manager Wilmer Rodriguez immediately contacted me and scheduled an appointment the next day. They were very accommodating in making sure I was happy with my Certified Pre-Owned 2017 530i XDrive. A day half later I had it back. Aces on the repair and customer service. Thank you to the Otto’s team. More