BMW of West Chester - Service Center

Most of the reviews I read on Otto's are good, this one not so much... attached are pictures of my rims this is the damage that happen while my car was being serviced ( alignment, tire balance and rotati not so much... attached are pictures of my rims this is the damage that happen while my car was being serviced ( alignment, tire balance and rotation)on February the 18th 2023. I could Summitt a lengthy review here however to much took place in a short period of time to explain and still be fair to the service writer dealership and myself. 5 days after the damage happen, the service writer finally had HALF of a acceptable solution that would not be implemented untill March. I was able on my own at my expense $300.00 to have rims repaired and back on my car by February the 24th, my lack of patience was a direct result of loosing faith ( because of the way the problem was being addressed)that even in March I likley would still be negotiating with the dealership about a problem that should not occurred in the first place. This event was beneath the standards of customer service that BMW brand represents. More

Excellent service experience from Robert Johann, Wayne Matsinger, and the rest of the service team. Highly recommend! Matsinger, and the rest of the service team. Highly recommend! More

I brought my 3 in for service and they gave me a 7. Very sharp car, but tech was far beyond my expertise. Cameron, the “genius” as they call them, showed me through the car and made me feel comfortable Very sharp car, but tech was far beyond my expertise. Cameron, the “genius” as they call them, showed me through the car and made me feel comfortable! More

I had an appointment with one of your Genuis representatives. Wayne Matsinger assisted me going through all my choices from a software standpoint on my new X3. He was friendly , knowable, profe representatives. Wayne Matsinger assisted me going through all my choices from a software standpoint on my new X3. He was friendly , knowable, professional, patient and explained each software upgrade like a pro. It was a wonderful experience. I'll make sure I ask for Wayne in the future with any tech questions! Thank you, Nancy Martin Hanson proud owner of a new X3 8/22. More

i received superior service from Melissa Gibson in the service dept. I drive 45 minutes passing by other BMW dealerships just because of the service and enviornment there at OttO's BMW. thank you again Me service dept. I drive 45 minutes passing by other BMW dealerships just because of the service and enviornment there at OttO's BMW. thank you again Melissa for all of your help. More

My service rep Bill Consenzo kept me informed and made recommendations about repairs based on my needs. I appreciate the technician videos, personal service and quality work! recommendations about repairs based on my needs. I appreciate the technician videos, personal service and quality work! More

Heather (my service rep) provided me with incredible service. She took a proactive approach to communication, looked for ways to create value for me, and ultimately gave me the best experience I’ve ever service. She took a proactive approach to communication, looked for ways to create value for me, and ultimately gave me the best experience I’ve ever had with a dealership. More

Joe Izzi does a great job of keeping you informed and being a straight shooter. He'll find the best way to get the job done at the most efficient cost. being a straight shooter. He'll find the best way to get the job done at the most efficient cost. More

Awesome experience! Beautiful facility offered fresh coffee while waiting for car in service. Joe was very professional and helpful on resolving all issues on my car. Ev Beautiful facility offered fresh coffee while waiting for car in service. Joe was very professional and helpful on resolving all issues on my car. Everything was done quickly! Washed my car at the end. Definitely will recommend this dealership to all friends! More