BMW of West Chester - Service Center

Frank is absolutely terrific -- he made sure I understood everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area - it didn't seem to be working as efficiently as when it was OTTOs and the wait to talk with Frank and get everything started seemed unusually long. More

They completed the work okay, but did not reset the warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I should have had one come out. Instead I wanted to make it easier for them so I offered to try again to do it myself. I got a second video unavailable and written instructions which didn't work. I phoned and emailed that I could not do it and requested the tech that was offered but no reply at all. More

I have always had great service at the dealership. The same folks I’ve always worked with are still there and, as usual, they took great care of me. The same folks I’ve always worked with are still there and, as usual, they took great care of me. More

I always get excellent service when I bring in my X3 and excellent advice from Bill. excellent advice from Bill. More

I have been with this dealership for over 15 years. Staff is friendly and knowledgeable. I have recommended the dealership too several friends. Staff is friendly and knowledgeable. I have recommended the dealership too several friends. More

Bill Cosenza is totally committed to his customers. He gives great advice, and he explains the work that needs to be done using language that I can understand. He gives great advice, and he explains the work that needs to be done using language that I can understand. More

Quality service and very professional. Easy to deal with! I would absolutely recommend this dealership. Easy to deal with! I would absolutely recommend this dealership. More

Experience was fantastic. My salesman went above and beyond and exceeded my expectations. Will certainly return for my next BMW My salesman went above and beyond and exceeded my expectations. Will certainly return for my next BMW More

I appreciate making the appointment for my inspection on my behalf, and providing a loaner car. my behalf, and providing a loaner car. More