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BMW of West Chester - Service Center
West Chester, PA
659 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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659 Reviews of BMW of West Chester - Service Center
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Verified Customer
August 02, 2023
Super, timely and courteous service. Proving service for driving me to and back to work was very convenient Proving service for driving me to and back to work was very convenient More
by nzaeri
Employees Worked With
July 30, 2023
Melissa is very proactive. When I left a message for my issue, she emailed me an estimate before calling me in describing the process. When I left a message for my issue, she emailed me an estimate before calling me in describing the process. More
by ROBERT.FULLERTON
July 28, 2023
Have been dealing with this dealership for 20 years and been satisfied with the service. been satisfied with the service. More
by RESTERLY
Employees Worked With
July 28, 2023
Heather took me early and was responsive to the issues I had. I just had a tire issue and with the tire insurance she was able to get most of the issue covered. It was reasonable and fast with no further is had. I just had a tire issue and with the tire insurance she was able to get most of the issue covered. It was reasonable and fast with no further issues. More
by jimagman
Employees Worked With
Heather
July 28, 2023
Car was taken at scheduled time and serviced quickly. Melissa went out of her way to make sure that a problem I was having with paint scratches on my car was taken care of Melissa went out of her way to make sure that a problem I was having with paint scratches on my car was taken care of More
by fjbet13
Employees Worked With
July 27, 2023
Frank is absolutely terrific -- he made sure I understood everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area - it didn't seem to be working as efficiently as when it was OTTOs and the wait to talk with Frank and get everything started seemed unusually long. More
by mara.rastovsky
Employees Worked With
July 26, 2023
They completed the work okay, but did not reset the warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I should have had one come out. Instead I wanted to make it easier for them so I offered to try again to do it myself. I got a second video unavailable and written instructions which didn't work. I phoned and emailed that I could not do it and requested the tech that was offered but no reply at all. More
by abek
Employees Worked With
Caroline Combs
July 26, 2023
I have always had great service at the dealership. The same folks I’ve always worked with are still there and, as usual, they took great care of me. The same folks I’ve always worked with are still there and, as usual, they took great care of me. More
by DRBRAND
Employees Worked With
July 26, 2023
I always get excellent service when I bring in my X3 and excellent advice from Bill. excellent advice from Bill. More
by edschmid
Employees Worked With
