Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of West Chester - Service Center
West Chester, PA
625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
625 Reviews of BMW of West Chester - Service Center
Sort by
June 30, 2023
My dealership is always responsive to my needs and requests. My car is always returned to me washed requests. My car is always returned to me washed More
by leggend
Verified CustomerEmployees Worked With
June 30, 2023
Nice job as usual. A trusted relationship for years. We drive past other dealerships to go to Otto’s. A trusted relationship for years. We drive past other dealerships to go to Otto’s. More
by usmc4irish
June 30, 2023
Timely and quaity servic Good Job as usual, I have always received excellent support and service. always received excellent support and service. More
by MDAVIS200
Employees Worked With
June 27, 2023
Franks follow up and communication was excellent. Supported by great technicians doing great work! I have a new car on order and look forward to service at Ottos Supported by great technicians doing great work! I have a new car on order and look forward to service at Ottos More
by leone3889
Employees Worked With
June 27, 2023
Loaners were all taken. I knew that when I dropped off the car. So I said it's fine I'll come back at the end of the day. At 4;00 Melissa called my car is not done - a fuel I knew that when I dropped off the car. So I said it's fine I'll come back at the end of the day. At 4;00 Melissa called my car is not done - a fuel sensor they are working on some testing. I said well I need a ride then to my grandsons where I am supposed to be at the end of the day. Immediately. No problem. We have no an available drivers. I'll send u an Uber. Within a 1/2 of that call -- Uber was in the driveway. Amazing service. More
by mccordeb
June 25, 2023
Easy scheduling, convenient loaner, great communication, fast service, inspection discount, I will buy my next car here because of the service department fast service, inspection discount, I will buy my next car here because of the service department More
by melfitz86
June 24, 2023
Consistently excellent service from BMW of West Chester. Everyone is professional and accommodating. The communication is very good. Everyone is professional and accommodating. The communication is very good. More
by JWK
Employees Worked With
June 24, 2023
Professional all the way. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. Always keeps me informed. The video update is outstanding. The environment while waiting for my car is also outstanding and comfortable. More
by npetrelli
June 22, 2023
Frank Adinolfi and Jacob Zimmerman were very helpful diagnosing a recent issue. Great job and thank you! diagnosing a recent issue. Great job and thank you! More
by odipaco
