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BMW of West Chester - Service Center

West Chester, PA

4.7
625 Reviews

625 Reviews of BMW of West Chester - Service Center

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July 10, 2023

It's a great place with great and talented people. Always ready to help. Always available to answer questions. More

by barbara2673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Coombs
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Jul 11, 2023 -

BMW of West Chester responded

Thank you for your kind recognition of the helpfulness our talented service team. Many thanks for choosing BMW of West Chester!

July 07, 2023

Caroline was very accommodating and knowledgeable. I appreciate her, and the department’s professionalism. 5 ⭐️ More

by gregory.schmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
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Jul 10, 2023 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with the knowledgeable and professional assistance provided by Caroline and our service team. Many thanks from all of us at BMW of West Chester!

July 05, 2023

Great job - tech are the best in the business ! the dealership is great all employees are always so helpful etc - Would not go anywhere else ! Thank you our vehicles are all running better More

by DWCO623D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 05, 2023

A very relaxed & professional business. This dealership ha a change on ownership May 2023 which was when I bought the car. Everyone seemmed happy with the new ownership More

by flyer90
Recommend Dealer
Yes
Employees Worked With
Ian Welsh
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June 30, 2023

My service advisor was informative polite and very proactive in her handling of my situation. It made my service appointment a great experience More

by Al Gary
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 30, 2023

Both my wife and I's cars (X5 & X3) were serviced within a couple days of each other and both still have warning lights - ATM and Service We know have to schedule another appointment.! More

by abc
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2023 -

BMW of West Chester responded

We regret to hear of your frustrating experience. Please contact me directly at 610.399.8067 for further assistance. Rich Weller

June 30, 2023

Friendly, courteous, helpful service. Enjoy working with BMW. Heather remembers me and always address my issues. More

by christinetinnelly
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Heather
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Jun 30, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the service delivered by Heather! We are delighted to hear you were so pleased. Thank you for choosing BMW of West Chester!

June 30, 2023

Easy, relaxed professional service appointment. The staff is careful to explain what needs to be done. The waiting area and refreshments are welcome. More

by dirkdurstein
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

BMW of West Chester responded

We are delighted to hear your were so pleased with thorough and professional performance delivered by our service team. Many thanks for choosing BMW of West Chester!

June 30, 2023

I have purchased vehicles from this dealership for over 20 years and I have always received excellent support and service. More

by dcalla2498
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

BMW of West Chester responded

We are delighted to hear you have continued to be so pleased with our support and service for over 2 decades. Many thanks from all of us here at BMW of West Chester.

June 30, 2023

Always a good experience. The staff is friendly, informative and honest. I know when my car goes in for service the work will be professionally handled and done right! More

by Melissa27
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Hawes
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Jul 03, 2023 -

BMW of West Chester responded

We are delighted to hear you have been so pleased with the professional performance of our service team. Many thanks for choosing BMW of West Chester!

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