BMW of West Chester - Service Center

Clean, efficient, informative. When I arrived, they got me in and out quickly. When I picked up, same thing - car was ready and they got me on my way. Gave me timely updates and gr When I arrived, they got me in and out quickly. When I picked up, same thing - car was ready and they got me on my way. Gave me timely updates and great quality! More

Great service provided as always - my car took longer than usual or as expected but Bill was good with communicating throughout the process. than usual or as expected but Bill was good with communicating throughout the process. More

Service typically appears to be under staffed. I’ve struggled with getting timely turnaround on my car for anything that isn’t basic oil changes. I’ve struggled with getting timely turnaround on my car for anything that isn’t basic oil changes. More

Melissa Gibson is an excellent service representative. She is friendly, knowledgeable, accommodating, and goes above/beyond what is expected. She is friendly, knowledgeable, accommodating, and goes above/beyond what is expected. More

Great service and commitment from staff, I have over 20 years history with the dealership. years history with the dealership. More

Was very dis pleased with my overall service was not completed tried to contact as usual getting a advisor on a call is impossible so I had to go to another Bmw dealership in another state to satisfy wh completed tried to contact as usual getting a advisor on a call is impossible so I had to go to another Bmw dealership in another state to satisfy what was not completed More

I was so pleased with my recent appointment. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. Also, good for you to know, my vehicle was returned to me not only clean but vacuumed and the interior was wiped off! Interior was never so pristine! Kudos to Bill and the service team! More

I have been dealing with OTTOs since I purchased my BMW in 2006. They have always been a pleasure to work with & have always provided top notch service. in 2006. They have always been a pleasure to work with & have always provided top notch service. More

Bill has been my service advisor for at least the last 10 years. He is patient, listens, very knowledgeable and is one of the reasons I will continue to do business with this dealership. years. He is patient, listens, very knowledgeable and is one of the reasons I will continue to do business with this dealership. More

Excellent service for my Oil Gasket and hose change. Mellisa explained to the point and in a timely manner. jay patel...will bring car again. Mellisa explained to the point and in a timely manner. jay patel...will bring car again. More