Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of West Chester - Service Center
West Chester, PA
625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
625 Reviews of BMW of West Chester - Service Center
Sort by
July 28, 2023
Heather took me early and was responsive to the issues I had. I just had a tire issue and with the tire insurance she was able to get most of the issue covered. It was reasonable and fast with no further is had. I just had a tire issue and with the tire insurance she was able to get most of the issue covered. It was reasonable and fast with no further issues. More
by jimagman
Verified CustomerEmployees Worked With
Heather
July 28, 2023
Car was taken at scheduled time and serviced quickly. Melissa went out of her way to make sure that a problem I was having with paint scratches on my car was taken care of Melissa went out of her way to make sure that a problem I was having with paint scratches on my car was taken care of More
by fjbet13
Employees Worked With
July 27, 2023
Frank is absolutely terrific -- he made sure I understood everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area - it didn't seem to be working as efficiently as when it was OTTOs and the wait to talk with Frank and get everything started seemed unusually long. More
by mara.rastovsky
Employees Worked With
July 26, 2023
They completed the work okay, but did not reset the warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I warning on the dash. I reached out and they sent a video which was not available. I reached out again and they offered to send a tech to reset. I should have had one come out. Instead I wanted to make it easier for them so I offered to try again to do it myself. I got a second video unavailable and written instructions which didn't work. I phoned and emailed that I could not do it and requested the tech that was offered but no reply at all. More
by abek
Employees Worked With
Caroline Combs
July 26, 2023
I have always had great service at the dealership. The same folks I’ve always worked with are still there and, as usual, they took great care of me. The same folks I’ve always worked with are still there and, as usual, they took great care of me. More
by DRBRAND
Employees Worked With
July 26, 2023
I always get excellent service when I bring in my X3 and excellent advice from Bill. excellent advice from Bill. More
by edschmid
Employees Worked With
July 26, 2023
I have been with this dealership for over 15 years. Staff is friendly and knowledgeable. I have recommended the dealership too several friends. Staff is friendly and knowledgeable. I have recommended the dealership too several friends. More
by dcalla2498
Employees Worked With
July 26, 2023
Bill Cosenza is totally committed to his customers. He gives great advice, and he explains the work that needs to be done using language that I can understand. He gives great advice, and he explains the work that needs to be done using language that I can understand. More
by VMV81
Employees Worked With
July 25, 2023
Quality service and very professional. Easy to deal with! I would absolutely recommend this dealership. Easy to deal with! I would absolutely recommend this dealership. More
by michael.bliss01
July 25, 2023
Experience was fantastic. My salesman went above and beyond and exceeded my expectations. Will certainly return for my next BMW My salesman went above and beyond and exceeded my expectations. Will certainly return for my next BMW More
by jmar48
