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BMW of West Chester - Service Center

West Chester, PA

4.7
695 Reviews

695 Reviews of BMW of West Chester - Service Center

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November 03, 2023

Dinged me for $950 of service options I didn’t really need and failed to fix the one thing I brought it in for. More

by Arthurj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not faulting any employee. It’s the POLICIES to which I am reacting.
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Nov 03, 2023 -

BMW of West Chester responded

We regret to hear of your disappointment with your recent service visit. I would welcome opportunity to learn more about your experience. I can be reached at 610.399.8067 weekdays 9AM-430PM. Rich Weller

November 02, 2023

Frank always takes care of us and I love how the mechanic videos and sends me his inspection of what he finds More

by ledeluca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for Frank. We are pleased to hear you have found the technician videos useful and informative. Many thanks again for choosing BMW of West Chester!

November 02, 2023

Was surprised to see staff in personal dress Usually BMW employees / staff in logo golf shirts More

by crgerth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2023

otto’s BMW is extremely attentive and take care of me soon after my arrival! More

by GINNACLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2023

Caroline Combs worked me in for an oil change despite the fact I showed up at tge wrong dealer More

by SENDLANDMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
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Nov 02, 2023 -

BMW of West Chester responded

We are pleased to hear Caroline was able to assist you so efficiently. Many thanks for choosing BMW of West Chester!

October 31, 2023

We have used them for many years now. Great service and selection. We are highly satisfied. More

by sjkanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Stangl sales
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Nov 01, 2023 -

BMW of West Chester responded

Thank you for continuing to be valued members of the BMW of West Chester family!

October 30, 2023

Bill is fantastic. Always keeps me informed and gets me out as quickly as he can. More

by bump_22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the informative and efficient service experience delivered by Bill. Many thanks again for choosing BMW of West Chester!

October 28, 2023

Great Service - Bill Cosenza is the best service representative. He is why we are willing to drive an hour for service. More

by Johnpark0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

BMW of West Chester responded

Outstanding! Thank you for your wonderful recognition of the assistance delivered by Bill. We are gratified to hear you find the extra distance you travel to do business with us so worthwhile. Many thanks again for choosing BMW of West Chester!

October 28, 2023

I’ve always found this dealership to be first class! After 6 BMWs, I’ve found very good consistent service and quality people! More

by scrifasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

BMW of West Chester responded

Thank you your recognition of our team and for continuing to be a loyal and valued member of the BMW of West Chester family

October 27, 2023

Very intense and uneasy dropping car off for service. Personnel are very curt even had service rep stand in the way of my exiting the dealership just to bully. More

by barryerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Cosenza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

BMW of West Chester responded

I would welcome the opportunity to learn more about your recent experience. Please contact me directly at 610.399.8067 weekdays 9AM-430PM. Rich Weller

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