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BMW of West Chester - Service Center
West Chester, PA
660 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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660 Reviews of BMW of West Chester - Service Center
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September 27, 2023
Service was a little anonymous, and I did not get the customer service experience that I receive when taking my wife’s car to Land Rover. With that said, there were no issues with the service on my car s customer service experience that I receive when taking my wife’s car to Land Rover. With that said, there were no issues with the service on my car so overall I was pleased. More
by Des
Verified CustomerEmployees Worked With
N/A
September 25, 2023
Jay provides quality customer service and a wonderful buying experience! This is my 2nd BMW that Jay has sold me. buying experience! This is my 2nd BMW that Jay has sold me. More
by Nicole Holmes
Employees Worked With
September 25, 2023
Heather DeRitis was able to accommodate an early service appointment, at short notice. Though we could not get a loaner vehicle we were able to wait and get the service completed quickly. appointment, at short notice. Though we could not get a loaner vehicle we were able to wait and get the service completed quickly. More
by Manishbahal
Employees Worked With
Heather DeRitis
September 24, 2023
I really like the video inspection report and everyone involved during the drop off and pickup process is quick to respond when I arrive involved during the drop off and pickup process is quick to respond when I arrive More
by RJK039
Employees Worked With
September 23, 2023
The secret ingredient to this dealership is the service group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. More
by mark.barnes
September 23, 2023
Dealership is extremely customer service oriented. Service advisors go out of their way to assure customer is satisfied Service advisors go out of their way to assure customer is satisfied More
by fjbet13
Employees Worked With
September 22, 2023
Great service department Car service performed well and on time. They follow up to be sure service was performed to expectations on time. They follow up to be sure service was performed to expectations More
by SSTEA52687
Employees Worked With
September 22, 2023
BMW of West Chester is a great dealership. The culture is to take good care of its customers with a friendly attitude. Tech mechanics are skilled, and service managers go out of their way to b The culture is to take good care of its customers with a friendly attitude. Tech mechanics are skilled, and service managers go out of their way to be helpful. Heather DeRitis, service manager, always goes above and beyond the call. More
by JVDKENT
Employees Worked With
Other Employees :
Heather Deritis, Service Manager was extremely helpful
September 22, 2023
First time BMW owner of a used X3 that I brought in for a proper inspection by a certified BMW mechanic. The technician was thorough in his review, and this gave me peace of mind regarding my used car purch proper inspection by a certified BMW mechanic. The technician was thorough in his review, and this gave me peace of mind regarding my used car purchase. Overall, I was very satisfied with the assessment provided by BMW of West Chester. More
by WJONES97
Employees Worked With
