BMW of West Chester - Service Center

Service was great. They started working on my car as I arrived. I was waiting for the car since I had an early appointment. They rewiewed the whole car. They started working on my car as I arrived. I was waiting for the car since I had an early appointment. They rewiewed the whole car. More

Frank was very professional and expedited the service for my 428l. Thanks again for the service. my 428l. Thanks again for the service. More

Efficient check in, clear explanation of service to be done and cost associated, and the work was done in a timely manner. The waiting area was fine. Explanation of services done afterward was very clearl done and cost associated, and the work was done in a timely manner. The waiting area was fine. Explanation of services done afterward was very clearly done and the car was spotlessly clean inside and out when I drove away. More

Attentive friendly and well organized. Timely communication and completion of service. Easy to schedule appointments Timely communication and completion of service. Easy to schedule appointments More

Prompt and attentive service. Turned the car around very quickly while also arranging for transportation from and back to the dealer Turned the car around very quickly while also arranging for transportation from and back to the dealer More

Great service as always. Thank you Frank. Everything handled perfectly and professionally and on time Thank you Frank. Everything handled perfectly and professionally and on time More

Ottos was great for service. Melissa is awesome at her job. Hoping nee owners will keep the high standards. Melissa is awesome at her job. Hoping nee owners will keep the high standards. More

Great service and great customer service. Employees respect customers including their time. Strongly recommend your dealership!!! Employees respect customers including their time. Strongly recommend your dealership!!! More

Extremely thorough with the diagnostics and repair. My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I guess they didn’t want to feel rushed diagnosing an intermittent check engine light issue. Check in was awkward. I had to wait for my advisor to get off a lengthy phone call just to check in so I could get back to work. Not sure why there’s only one person who could do that. And I had an appointment. Eventually someone else offered me an “express check in” form to fill out so I could get on the road. More

I previously submitted a detailed review on my recent experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to it, but let me summarize my thoughts. As a loyal and very satisfied customer of Otto's since 1972, I was surprised and disappointed to see the change of ownership earlier this year. That said, most of the key personnel remain in place, so I'm prepared to maintain the status quo, especially since Frank has demonstrated his wisdom, courtesy, and professionalism on a consistent basis for over 20 years. My 5 Series is now entering its third decade, and it's clear Frank and his team of techs share my commitment to keep the Gray Ghost running as great as it looks. More