BMW of West Chester - Service Center

Loaner car was presented with a virtual empty gas tank…said they were short handed and that is unacceptable. Work on car was good but the car was NOT WASHED even though Melissa instructed them to was tank…said they were short handed and that is unacceptable. Work on car was good but the car was NOT WASHED even though Melissa instructed them to wash it. That is 2 major negative events that should not occur in a high end dealership! More

Melissa and the service department were friendly and easy to work with. The receptionist that I spoke to when I called to make my appointment was rude and made me feel like I was bothering her by calling for to work with. The receptionist that I spoke to when I called to make my appointment was rude and made me feel like I was bothering her by calling for an appointment. Even on busy days people making appointments need to be polite to their customers. More

Very friendly, helpful, knowledgeable, informative and understanding of my needs. I especially like the video they sent to explaining in detail about my car understanding of my needs. I especially like the video they sent to explaining in detail about my car More

I have been having my BMW serviced here for years. This time was no exception. My service advisor Harold listened to what I wanted done and got me an uber ride quickly. All my car's service needs w This time was no exception. My service advisor Harold listened to what I wanted done and got me an uber ride quickly. All my car's service needs were met thoroughly. More

The dealership tried to tell me my tire insurance was void which was incorrect and they did not change out both front tires as they should have. They only changed out the damaged right tire but the left void which was incorrect and they did not change out both front tires as they should have. They only changed out the damaged right tire but the left was almost threadbare and could not pass inspection 3 days later More

Superior care for the customer and for his/ her car. Impressive 23 point diagnostic and video report of issues to be addressed. Excellent value of service. Would recommend this dealership over any other Impressive 23 point diagnostic and video report of issues to be addressed. Excellent value of service. Would recommend this dealership over any other in this area any time . More

Great service and attention to us as our repair was an emergency need. Everyone was responsive and helpful getting us what we needed emergency need. Everyone was responsive and helpful getting us what we needed More

Bill was above and beyond! He was an excellent communicator and kept me in the loop each day. 100% recommend working with Bill! He was an excellent communicator and kept me in the loop each day. 100% recommend working with Bill! More

Bill Cosenzo is very professional 5 star+recommended on all his services and is awsome!! all his services and is awsome!! More