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BMW of West Chester - Service Center

West Chester, PA

4.7
625 Reviews

625 Reviews of BMW of West Chester - Service Center

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September 18, 2023

The service is always a satisfying experience. Staff friendly and helpful. Washing my car is a nice amenity. More

by memmouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

BMW of West Chester responded

Thank you for recognizing the friendly and helpful performance by our service team here at BMW of West Chester!

September 14, 2023

Every thing went as predicted. No surprises. Everyone was polite and courteous. Car was washed and vacuumed. More

by gglgbgag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the polite and courteous performance of our service team. Many thanks for choosing BMW of West Chester!

September 07, 2023

Easy. Straight forward. Not typically games like a lot of stores tend to like to play More

by BMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

BMW of West Chester responded

An easy, straight forward purchase experience is key to our mutual success. Many thanks for choosing BMW of West Chester!

September 04, 2023

Very reliable and I can be confident in his experience that he will provide good service More

by whatevercarmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

BMW of West Chester responded

We are delighted to Bill has earned your confidence with his experience. Many thanks for choosing BMW of West Chester!

September 04, 2023

Service was good but when I picked up the car there was soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was cl More

by tonymo57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

BMW of West Chester responded

We regret to hear of the soap stains you have encountered. Please contact us if further assistance is needed. Your satisfaction is very important to us here at BMW of West Chester.

September 02, 2023

Melissa Gibson makes all the difference! I had BMW service in NYC for 5 years and 3 in PA. The last 2 years with Melissa attending my service needs an s the real standout. Melissa mak More

by tommcguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t have a relationship with anyone else
Sep 05, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the professional assistance delivered by Melissa and thank you for choosing BMW of West Chester!

September 02, 2023

Great service as always! Had to wait for service kept me informed while waiting. Very friendly staff More

by debrobison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the friendly and informative performance by our service team here at BMW of West Chester!

September 01, 2023

Great people in their sales and service departments. Would highly recommend if you’re looking for a solid, trustworthy and knowledgeable BMW dealer. More

by IRARAIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

BMW of West Chester responded

Thank you for continuing to be a valued member of the BMW of West Chester family!

September 01, 2023

Amazing professional service, great communication wonderful hospitality! Love taking my car here for service, this is where I originally got it from! More

by droberson92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
Sep 05, 2023 -

BMW of West Chester responded

We are delighted to hear your have been so pleased with the professional performance of our team here at BMW of West Chester!

September 01, 2023

Yeah Buddy 15 word minimum makes me not way to do this ever again and I’m just so More

by Doesn’t Matter.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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