BMW of West Chester - Service Center

Great reception and willingness to help Everyone I met there was willing to help me. The service advisor took his time to explain what is happening and made excellent recommendations about what I should d there was willing to help me. The service advisor took his time to explain what is happening and made excellent recommendations about what I should do to keep me safe on the road More

I always get excellent customer service Bill is attentive in making sure the repairs needed are done correctly in making sure the repairs needed are done correctly More

The problem with my car still persists. It is brand new and has a mechanical issue that service did not fix simply because they couldn't 'hear it.' This is unacceptable. It is brand new and has a mechanical issue that service did not fix simply because they couldn't 'hear it.' This is unacceptable. More

One of the benefits that I wasn't aware of is not having to worry about getting home in leaving my car for service.The ability to have a Uber take me home and pick me back up to retrieve my car is a definit to worry about getting home in leaving my car for service.The ability to have a Uber take me home and pick me back up to retrieve my car is a definite perk. More

The dealership is Clean, courteous staff and was not pushy in having to do the recommended services. pushy in having to do the recommended services. More

Great service. Friendly people. Wonderful facility. Loner car was perfect. It was a good job by all Friendly people. Wonderful facility. Loner car was perfect. It was a good job by all More

Did not fix my problems. Made one worse. Did not fix my issues. Clearly didn't listen to my problem statements. Made one worse. Did not fix my issues. Clearly didn't listen to my problem statements. More

Efficient and informative. We had questions about the tpms and they answered our questions. Thank you. Joe Izzi was the person that we worked with We had questions about the tpms and they answered our questions. Thank you. Joe Izzi was the person that we worked with More

Did a great job on a short notice maintenance issue and scheduling conflict. Excellent customer service scheduling conflict. Excellent customer service More