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BMW of West Chester - Service Center

West Chester, PA

4.7
660 Reviews

660 Reviews of BMW of West Chester - Service Center

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January 17, 2024

Set up appointment on line Service department was very efficient and thorough Overall nice and easy experience More

by sghricik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Jan 18, 2024 -

BMW of West Chester responded

Thank you for your wonderful compliments for the efficient and thorough performance of our service team. Many thanks again for choosing BMW of West Chester!

January 17, 2024

30 k check up. No issues. Returned on time. Video was helpful. So far so good More

by jrbonds757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather
Jan 18, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team and found the technician video helpful. Many thanks for choosing BMW of West Chester!

January 16, 2024

My experience at the dealer has always been exceptional! I would highly recommend West Chester BMW and more than likely purchase my next car from WC BMW. More

by TOMKOMP
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Cosenza
Jan 16, 2024 -

BMW of West Chester responded

Thank you for your wonderful compliments for our team here at BMW of West Chester!

January 16, 2024

Great service and experience as always at this location. This was my first time with Bill and was still great More

by raoul27th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of West Chester responded

We are delighted to hear you enjoyed working with Bill on your recent service visit. Many thanks again for choosing BMW of West Chester!

January 16, 2024

Easy as usual. Waiting area is comfortable and car was ready fairly quickly Coffee machine is a nice touch More

by AB
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
Jan 17, 2024 -

BMW of West Chester responded

We are delighted to hear you found our customer lounge a pleasant place to wait while your vehicle was being serviced. Many thanks for choosing BMW of West Chester!

January 16, 2024

Always a pleasure with service at BMW of West Cheater . The staff is courteous and helpful More

by taccim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Jan 17, 2024 -

BMW of West Chester responded

We are always delighted to hear you were so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

January 16, 2024

Great service and very professional The whole experience was wonderful. Definitely appreciated the video they sent me of my car being inspected. More

by mmost6422
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Cosenza
Jan 17, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional performance of our service team and found the technician video informative. Many thanks for choosing BMW of West Chester!

January 16, 2024

Could not be better I'm satisfied Thank you I said it all NO Enough ....and you wonder why I will stop answering these surveys More

by MVADASZ0
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
January 15, 2024

Heather was very attentive and made sure I was well taken care of. Some of the best customer service I have experienced at any dealership. More

by madsciencemotorsports
Recommend Dealer
Yes
Employees Worked With
Heather detritus
Jan 15, 2024 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with attentive customer service provided by Heather. Many thanks for choosing BMW of West Chester!

January 15, 2024

Heather is amazing. She took my car immediately. Help me fine a warranty did not have pay. She is caring, dedicated, empathetic and kind. She is very knowledgeable a More

by carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather DeRitis
Jan 15, 2024 -

BMW of West Chester responded

We are thrilled to here you were to pleased with the empathetic and knowledgeable service experience facilitated by Heather. Many thanks again for choosing BMW of West Chester!

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