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BMW of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.8
2,930 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,930 reviews

December 07, 2023

This is our second BMW bought at OTTOS and both times everything went smoothly. The service so far has been excellent and one of the main reasons we buy here. More

by glan420
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather, John Keenan
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Dec 08, 2023 -

BMW of West Chester responded

We are delighted to hear you have continued to be so pleased with the performance of our team. Many thanks from all of us here at BMW of West Chester!

December 07, 2023

we are a long time customer. always pleased with Otto’s and are evaluating the new ownership. So far OK. More

by betty.driscoll45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2023

Scott was wonderful to work with in purchasing our new BMW 540. Definitely would recommend. More

by Cbiederman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

BMW of West Chester responded

We are delighted to hear you enjoyed working with Scott on your recent purchase. Many thanks from all of us here at BMW of West Chester!

December 06, 2023

My service manager was very helpful and kind. There was one woman there who was unfriendly and ignored my presence for several minutes. More

by Anniediver1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
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Dec 07, 2023 -

BMW of West Chester responded

We're happy to hear your were so pleased with the helpfulness and kindness of your service advisor Joe. We regret to hear your initial presence was not acknowledged courteously. We look forward to a better overall experience on your next visit.

December 06, 2023

Excellent attention, service, and customer attention. The overall experience in buying a car was quick, easy and a pleasant experience. More

by trimblescottw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Keenan
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Dec 07, 2023 -

BMW of West Chester responded

We are thrilled to hear you were so pleased effective and attentive purchase experience delivered by our team. Thank you for choosing BMW of West Chester!

December 06, 2023

Our client advisor, Ian Martin made our experience comfortable. His knowledge, expertise and patience with our abundance of questions made our decision to buy very easy. I would certainly recommend ta More

by Craig502
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
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Dec 07, 2023 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the patience and knowledge delivered by Ian on your recent purchase. Thank you for choosing BMW of West Chester!

December 06, 2023

Excellent service. I was able to work while waiting for the service on my car to be completed. More

by flagonell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Harris
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Dec 07, 2023 -

BMW of West Chester responded

We are delighted to hear you were able to be productive here while waiting for your vehicle to be serviced. Many thanks for choosing BMW of West Chester!

December 06, 2023

Got an appointment quickly. Car was finished when I expected Good job on the tire replacement More

by RUSTY1323
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
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Dec 07, 2023 -

BMW of West Chester responded

Excellent! We're pleased to hear our service team was able to assist you so efficiently! Many thanks for choosing BMW of West Chester!

December 05, 2023

Awesome service and they serviced my car very well. It’s where I will go for my regular maintenance More

by GYMGAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

December 05, 2023

Any and all assistance that could possibly have been brought into my purchase was. It was the most professional and pleasant purchase of an automobile I have ever experienced. My hats off.. Thank you! More

by dboch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of West Chester responded

Outstanding! We are thrilled to hear you were so pleased with the professional and pleasant purchase experience delivered by our team. Many thanks again for choosing BMW of West Chester!

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