BMW of West Chester

Our experience at Otto’s was truly a white glove experience. From the moment we walked in to driving the car home, I felt as if each person went over and beyond to ensure we had a memorable buying e experience. From the moment we walked in to driving the car home, I felt as if each person went over and beyond to ensure we had a memorable buying experience and felt comfortable and respected through the entire process. More

I’ve visited this dealership in the past and what it is today, is amazing. Clean and friendly people who are all willing to help! today, is amazing. Clean and friendly people who are all willing to help! More

My sales person, Lauren Snyder, was efficient and thorough. 2nd car with BMW. Pleased with service. thorough. 2nd car with BMW. Pleased with service. More

We recently leased a new BMW X3 from BMW of West Chester and had the privilege of again working with Dan Stangl our sales professional and Noel Montesano our financial services advisor. From the moment we e and had the privilege of again working with Dan Stangl our sales professional and Noel Montesano our financial services advisor. From the moment we entered the dealership to the day of delivery, we were treated in a professional and caring manner. We have another BMW Dealership closer to our home but decided to again lease our vehicle at BMW of West Chester due to the tremendous knowledge and service provided to us. We would highly recommend this team for your next purchase or lease. We are so happy to have again chosen this great team and dealership!!!! More

Lauren, was amazing she really made the whole experience extremely smooth. Driving over 2 hours I did not know how everything will go. Once I pulled in she was there to greet me. All the paperwork was all c extremely smooth. Driving over 2 hours I did not know how everything will go. Once I pulled in she was there to greet me. All the paperwork was all completed and only need a few signatures. I extremely appreciate all the work Lauren did for me she truly is amazing. Nick in finance was also great too, he did a great job explaining everything to me and doing a great job with the warranty as well. More

Ian was great! Answered all our questions and helped us pick what we wanted vs was not needed. Highly recommend working with him Answered all our questions and helped us pick what we wanted vs was not needed. Highly recommend working with him More

It's always a pleasant and professional conversation It's always a pleasant and professional conversation with Joseph Izzi and his technician team..keep up the great customer service. always a pleasant and professional conversation with Joseph Izzi and his technician team..keep up the great customer service. More

Attentive and kind Always helpful and very informative. great work Always a pleasure to deal with great work Always a pleasure to deal with More

An excellent overall experience. Initially, I was browsing with the possibility of upgrading to an electric vehicle. Ralph answered all my questions and provided an informative test Initially, I was browsing with the possibility of upgrading to an electric vehicle. Ralph answered all my questions and provided an informative test drive. He is likeable, knowledgeable, and professional. The pricing was excellent, and the delivery was smooth. Once I decided to purchase the iX, most of the processing occurred via e-mail. It was quick and efficient. Upon picking up the car, Noel had all the paperwork ready, and the entire process took two minutes! As a first time EV owner, Ralph encouraged ongoing visits to ensure that I have a complete understanding of the car's functionality. As a new BMW owner, Ralph made me feel like part of their family, not just a customer. Ralph actually made the car buying process enjoyable. My highest recommendation. More

Our interaction with Robert was amazing. He listened and offered us great options on our new car purchase. He kept great communications with us throughout the process. I definitely recommend He listened and offered us great options on our new car purchase. He kept great communications with us throughout the process. I definitely recommend reaching out to Robert to help with selecting and purchasing your new BMW. 10 out of 10 for sure! Thank you Robert. More