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BMW of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.8
2,726 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,726 reviews

March 12, 2024

Been working with Robert for many years. He is always professional, responsive and really cares about taking care of his clients. More

by Arenaldi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Madden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Montesano
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Mar 12, 2024 -

BMW of West Chester responded

We are delighted to hear you continue to be so pleased with the professional and responsive purchase experience delivered by Robert. Many thanks for choosing BMW of West Chester!

March 12, 2024

Best BMW dealership I've ever done business with. Very responsive and always reachable. Thank you! More

by European
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

BMW of West Chester responded

We are thrilled to hear you were so pleased with your purchase experience. Many thanks from all of us here at BMW of West Chester!

March 12, 2024

I was made aware of all the required service and costs from the very beginning. No surprises! More

by ckniebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

BMW of West Chester responded

We always strive to provide a transparent service experience. Many thanks for choosing BMW of West Chester!

March 11, 2024

Recommendations are typically spot on. Heather is trustworthy. I would recommend to family/friends. Repeat customer. More

by glattss
Recommend Dealer
Yes
Employees Worked With
Heather D
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Mar 12, 2024 -

BMW of West Chester responded

We are gratified to hear you have been so pleased with the assistance delivered by Heather and our team. Your trust and confidence is so important to us. Many thanks again for choosing BMW of West Chester!

March 11, 2024

Had squeaking tires - service was very thorough in research & explanation Very pleased with the service received More

by debrobison
Recommend Dealer
Yes
Employees Worked With
Caroline Coombs
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Mar 12, 2024 -

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

March 11, 2024

Professional, expert service that was efficient. Staff was communicating with me consistently. Went above and beyond my expectations. More

by djenea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
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Mar 12, 2024 -

BMW of West Chester responded

We are thrilled to hear the performance of our service team exceeded expectations. Many thanks from all of us here at BMW of West Chester!

March 11, 2024

Melissa Gibson Is a great Service Advisor she definitely makes me and my Family feel appreciated and valued! I have been dealing with Otto(West Chester BMW) for several years now and Melissa is by far the b More

by kiki96010405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
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Mar 13, 2024 -

BMW of West Chester responded

We are truly gratified to hear you and your family have been so pleased with the assistance provided by Melissa. Many thanks for continuing to choose BMW of West Chester!

March 10, 2024

Great experience with my second BWM purchased here. Ian Martin and John Keenan were great to deal with yet again. They made the experience quick, painless and stress-free. It is what has brought me More

by dminahan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

BMW of West Chester responded

We are delighted to hear you were once again so pleased with the purchase experience delivered by Ian and John. Thank you for traveling the extra distance to do business with us here at BMW of West Chester!

March 10, 2024

Excellent except I haven't received a call back concerning my new car calling for teleservice for new spark plugs. I called Friday and Saturday with no call back More

by Lexidog
Recommend Dealer
Yes
Employees Worked With
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Capparelli
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Mar 11, 2024 -

BMW of West Chester responded

Thank you for your patience while we investigated your concerns. We look forward to a full resolution on your upcoming service appointment.

March 10, 2024

Ian, Chad, and John were very pleasant and easy to work with. My purchase of a 2021 M550 was accomplished without any issues More

by RDF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

BMW of West Chester responded

We gratified to hear you were so pleased with the purchase experience facilitated by Ian, Chad and John. Many thanks again for choosing BMW of West Chester!

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