Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
4,239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,239 reviews
Verified Customer
March 28, 2026
Very knowledgeable and friendly staff. One of the best car buying experiences I ever had. One of the best car buying experiences I ever had. More
by SCIFI1950
March 28, 2026
Everyone is very courteous and friendly and gets the job done in a fashionable time. Always a pleasant experience coming to Otto's.. done in a fashionable time. Always a pleasant experience coming to Otto's.. More
by Ttrn290369
March 28, 2026
BMW of West Chester is Awesome. Friendly, honest, and very service oriented. Lauren, Chad, Jason, Brooks and Wilmer are awesome. They made is feel like their only client! I highly Friendly, honest, and very service oriented. Lauren, Chad, Jason, Brooks and Wilmer are awesome. They made is feel like their only client! I highly recommend BMW of West Chester. More
by Sara Evans
Employees Worked With
Other Employees :
Lady at the Cashier Desk. She is very nice and find.
March 28, 2026
The staff in the service department was very helpful and efficient. The waiting area was very clean and the hot chocolate was delicious! efficient. The waiting area was very clean and the hot chocolate was delicious! More
by myspy11
Employees Worked With
March 28, 2026
I had an excellent experience working with Scott! From start to finish, he was professional, knowledgeable, and genuinely focused on helping my wife and I find the right vehicle—not just making a sal From start to finish, he was professional, knowledgeable, and genuinely focused on helping my wife and I find the right vehicle—not just making a sale. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free. I never felt pressured, which I really appreciated. The level of customer service was outstanding, and he went above and beyond to make sure we were satisfied with our purchase. If you’re looking for someone honest, patient, and easy to work with, I highly recommend asking for him. We couldn’t be happier with our new BMW and the experience we had! More
by CG Richie
March 27, 2026
Professional and responsive to the customer. needs. I was in need of a loaner and they were able to accommodate my needs without any issues. needs. I was in need of a loaner and they were able to accommodate my needs without any issues. More
by danielruke
Employees Worked With
Name not on list.
March 27, 2026
Best service department I have ever experienced! They give you a complete explanation of all options. They give you a complete explanation of all options. More
by CGDURHAM
Employees Worked With
