BMW of West Chester

Great customer service Scott made my purchase so easy. He worked with me to find the perfect car for my family and was very patient answering several questions that I had. I Scott made my purchase so easy. He worked with me to find the perfect car for my family and was very patient answering several questions that I had. I actually came to this location from out of state because of how helpful he was. More

First class! Being from Georgia, I was apprehensive buying a used BMW in Pennsylvania. Justice Mogano answered the phone when I first called. He went over the ca Being from Georgia, I was apprehensive buying a used BMW in Pennsylvania. Justice Mogano answered the phone when I first called. He went over the car I was interested in in detail. He did a walk-around and sent me pictures. After brief negotiations, we had a deal. I flew up and picked up the car. Justice was pleasant and professional throughout. Brian, the BMW Genius who went over the car with me, did so thoroughly. Justice followed up with a phone call to make sure everything was fine as I drove home. First class in every respect. Would recommend this dealership to anyone. Richard More

Awesome experience and made very easy for me Justice made the process of purchasing a new car so easy and enjoyable. Paperwork process was so simple and most was done electronically. The experien Justice made the process of purchasing a new car so easy and enjoyable. Paperwork process was so simple and most was done electronically. The experience at the dealership when I picked up my car was second to none. I will absolutely get my next BMW from Otto’s. More

Knowledgeable and Friendly I would highly recommend Otto's BMW to all my family and friends! Very knowledgeable and friendly. I worked with Ian Welsh and he worked with my sched I would highly recommend Otto's BMW to all my family and friends! Very knowledgeable and friendly. I worked with Ian Welsh and he worked with my schedule and answered all my questions. A very friendly person to work with. Thank you for the excellent experience Ian. More

Great experience , highly recommended. Otto's is a well run dealership, everyone is friendly and helpful and they were able to put me in the right car for the right p , highly recommended. Otto's is a well run dealership, everyone is friendly and helpful and they were able to put me in the right car for the right price. More

Very easy to deal with. Great customer service. Scott was very helpful on answering questions even on his day off and was able to get the deal that I was looking for. This is the 2nd BMW that I hav Scott was very helpful on answering questions even on his day off and was able to get the deal that I was looking for. This is the 2nd BMW that I have purchased from Otto's and will definitely be my first choice for future BMW purchase. More

Outstanding customer care The entire process from start to finish was exceptional. At no time did Justice Mogano ever try to sell us things that we didn't need or want. he was The entire process from start to finish was exceptional. At no time did Justice Mogano ever try to sell us things that we didn't need or want. he was attentive, informative and beyond professional. I would recommend him, and the dealership highly. As far as picking up the car, and educating us on how everything worked, Heath Cameron was very knowledgeable, friendly and took whatever time was necessary to answer our questions. More

Otto’s is a class act!! There is no other dealer around like Otto’s BMW! Everyone, from the receptionist to the service techs to the salespeople are professional and courteou There is no other dealer around like Otto’s BMW! Everyone, from the receptionist to the service techs to the salespeople are professional and courteous . Justice Mogano has been my sales rep for what is now my third car and he is very knowledgeable and great to work with! More

Service and I have worked with Wilmer and Ian on four vehicles my wife and I have purchased or leased over the past three years. Wilmer is quite simply a man of h I have worked with Wilmer and Ian on four vehicles my wife and I have purchased or leased over the past three years. Wilmer is quite simply a man of his word. A very rare and valuable commodity in this day and age. Wilmer has always been willing to go the extra mile to provide extraordinary service. Ian is more than an excellent sales person ... he is our friend. Ian works hard to identify the best options available and then drives value. We have nothing but positive things to say about Wilmer, Ian and Otto’s. More

I have been looking for this particular car for years! Finally found my V10 manual M5! I was the first to try and see the car but it was not ready,. Wilmer held the car for me until the next day. I took it Finally found my V10 manual M5! I was the first to try and see the car but it was not ready,. Wilmer held the car for me until the next day. I took it for a test drive and found a minor issue. Ian got it resolved, but I was away for a week. When I got back the car was ready, detailed and the paperwork to 5 minutes. Overall a great experience and I love the car. More