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BMW of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.8
2,763 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,763 reviews

February 03, 2025

Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I More

by ALFEIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

Thank you for your feedback! We are sorry to hear about the issues you've been experiencing with your car. It's frustrating when a vehicle does not meet expectations, especially when it's primarily used for commuting. We are glad to know that our team at BMW of West Chester has been able to provide expert services and support. If there's anything else we can do to assist you, please do not hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 03, 2025

They were very lethargic and rude without any regard to the cuetomer. She was calling me over phone from other side of the door More

by VRPRASATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Deritis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

We're sorry to hear about your experience. It is disappointing to learn that our team did not meet your expectations, and that communication was handled poorly. We take your concerns seriously and will address them to improve our service. Your satisfaction is important to us, and we appreciate your honesty. If there is anything specific we can do to make things right, please let us know. Thank you from everyone here at BMW of West Chester.

February 02, 2025

My service advisor was excellent but ever since it went from Otto’s BMW to West Chester BMW it is not the same. Price higher and morale has changed from customers to how services are done. More

by SHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We're glad to hear that your service advisor was excellent. However, we're sorry to learn that you've noticed changes since the transition from Otto’s BMW to BMW of West Chester. We take your concerns about pricing and service morale seriously and will work to address them. If there is anything specific we can do to improve your experience, please let us know. Thank you from all of us here at BMW of West Chester!

February 01, 2025

Scott was awesome. The whole experience was great. Everyone was so friendly and helpful. Best and fastest car buying experience I have ever had. I really feel like I go More

by Ammodawgs9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

We're thrilled to hear that Scott and our team provided you with the best and fastest car buying experience you've ever had. It's wonderful to know that you love your new car. We are also pleased that Scott and the BMW Genius could assist you with the electronic features in your BMW. Many thanks from everyone here at BMW of West Chester!

February 01, 2025

Excellent dealership. Friendly staff. Streamlined and efficient process.Overall the best car shopping experience yet. More

by susantrodriguez3480
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pendelton King
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Feb 06, 2025 -

BMW of West Chester responded

We're thrilled to hear that you had the best car shopping experience with us. It's great to know that you found our staff friendly, and our process streamlined and efficient. Many thanks from everyone here at BMW of West Chester!

February 01, 2025

Just wanted to give a shout out to Bill Cosenza who recently was very flexible with my loaner while my car was in for service. Bill has always been very honest and up front with recommended services on More

by TOMKOMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We are delighted to hear that Bill provided you with such a positive experience. His flexibility with your loaner and honesty with recommended services are qualities we value highly. We're glad to know that Bill consistently makes your visits great. Thank you from all of us here at BMW of West Chester!

February 01, 2025

Scott was incredibly helpful and honest. Really felt comfortable working with him! I also felt I got a good deal. More

by kkennedythcj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We're delighted to hear that Scott was incredibly helpful and honest during your visit. It's wonderful to know that you felt comfortable working with him. Thank you from everyone here at BMW of West Chester!

January 31, 2025

everyone in service was friendly and helpful. They made it easy for drop off and pick up a more very accommodating and flexible to my schedule and needs. More

by hansondj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

BMW of West Chester responded

We're thrilled to hear that our service team was friendly and helpful. It's great to know that the drop-off and pick-up process was easy and that we could accommodate your schedule and needs. Thank you from everyone here at BMW of West Chester!

January 31, 2025

Dealership is great. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. More

by JOEB18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We're thrilled to hear that you had a great experience at our dealership; we're glad Heather made your visit exceptional! Your recommendation means a lot to us, and we look forward to serving you again at BMW of West Chester!

January 31, 2025

Very responsive and knowledgeable about the model. worked hard to locate the model that I asked dor More

by MADEPHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Stangl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Capparelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We're delighted to hear that our team was responsive and knowledgeable about the model you were looking for. It's great to know that we could locate the exact model you wanted. Your satisfaction is our top priority, and we appreciate your feedback. Many thanks from everyone here at BMW of West Chester!

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