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BMW of West Chester
West Chester, PA
3,091 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,091 reviews
July 07, 2025
Great experience with Dan picking up the second BMW at this dealership. Very pleasant sales process. this dealership. Very pleasant sales process. More
by tomislav.belosevic
Verified CustomerEmployees Worked With
July 07, 2025
Heather is an excellent service advisor. She is always professional, friendly, knowledgeable and incredibly helpful! She is always professional, friendly, knowledgeable and incredibly helpful! More
by BDMEGUENTHNER
Employees Worked With
July 07, 2025
Frank and the support is the main reason I continually refer friends to OTTOS . After the new BMW is procured service support is what’s left of customers returning refer friends to OTTOS . After the new BMW is procured service support is what’s left of customers returning More
by JOEONSSO
July 06, 2025
Excellent service and customer care. Too care of my service request within the time and delivered Too care of my service request within the time and delivered More
by RJASEKHAR
Employees Worked With
July 06, 2025
Jay Miller. Was great, i feel I have a great experience, i would recommend it to my family and friends. Was great, i feel I have a great experience, i would recommend it to my family and friends. More
by edwcjt01
Employees Worked With
July 06, 2025
Heather was very helpful and attentive to detail. She was a pleasure to work with! She made sure my car was ready for my birthday, which I really appreciated. She was a pleasure to work with! She made sure my car was ready for my birthday, which I really appreciated. More
by msanto03
Employees Worked With
July 05, 2025
You've lost me as a customer! The price charged for replacement of my valve cover was considerably above estimates I got later from other sources. And, your dealership's new polic The price charged for replacement of my valve cover was considerably above estimates I got later from other sources. And, your dealership's new policy of charging a 3% surcharge for payment with a credit card just adds insult to injury. 2012 128i owner More
by speuquet
Employees Worked With
July 05, 2025
Great dealership and service department. The summary videos are fantastic and so are the updates during service. The summary videos are fantastic and so are the updates during service. More
by MIKE.ALTHOUSE
Employees Worked With
July 05, 2025
My car was fixed quickly which was better than my last experience. I do not think that people who wait for their cars should be taken ahead of those with appointments which is what happened the last time. experience. I do not think that people who wait for their cars should be taken ahead of those with appointments which is what happened the last time. It makes no sense to me. Why make an appointment? I do not like the 3% credit card surcharge. Credit cards have been around for decades and are already built into your margins. Why now? I think it says something about the dealership. I will strongly consider servicing my car at another dealer who does not have a surcharge just as a matter of principle. More
by RMTAGS
Employees Worked With
July 04, 2025
Great technological customer support; they set a standard to strive for. (15 word minimum here) to strive for. (15 word minimum here) More
by andrew
Employees Worked With
