BMW of West Chester

I love the customer service and attention to customer satisfaction!! John made sure I was happy, comfortable and satisfied!! I recommend this dealership to EVERYONE!! satisfaction!! John made sure I was happy, comfortable and satisfied!! I recommend this dealership to EVERYONE!! More

Our salesperson, Michael Dixon, was amazing! Michael’s professionalism, product knowledge and communication are the best. This was the most pleasant and satisfying car buying experience ever. Mi Michael’s professionalism, product knowledge and communication are the best. This was the most pleasant and satisfying car buying experience ever. Michael Dixon is definitely an asset to your team! More

The process was smooth and quick. It was worth the 4 hour trip from Long Island! It was worth the 4 hour trip from Long Island! More

Jay Miller is a pleasure to deal with The dealership has always don a great job with service has always don a great job with service More

I have been a loyal customer of West Chester BMW (and formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal formerly Otto’s BMW) for years, having purchased approximately seven vehicles from them. My recent experience with Robert Madden, now my second deal with him, has been exceptional. Robert is not only incredibly knowledgeable but also patient throughout the entire process. He truly makes the car-buying experience stress-free and enjoyable. I look forward to working with him again when I purchase another vehicle after the new year. I highly recommend Robert Madden and West Chester BMW for anyone looking for a top-tier car-buying experience. More

I was able to secure a next day appointment with "the Genius". She solved my problem immediately. Her kindness and professionalism were outstanding. Genius". She solved my problem immediately. Her kindness and professionalism were outstanding. More

A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More

On Saturday October 19th my 2021 M340i was scheduled for a 10:40 am appointment. We removed the summer performance tires and replaced them with new winter tires. I supplied the tires and black balance weigh a 10:40 am appointment. We removed the summer performance tires and replaced them with new winter tires. I supplied the tires and black balance weights to match the wheels , the dealership allowed me to do so and I’m grateful because my wheels are black and I hate the silver balance weights. It never fails when I take my car to BMW of west Chester pa. They always welcome me with a smile and I’m grateful to Bill Cosenza the service advisor who was more helpful and supportive than I was expecting. He was swamped with paperwork and he took the time to make sure that I was completely satisfied and comfortable with the process. Bill made sure to let me know how much longer and what’s going on. He kept me informed and not just sitting there waiting. Thank you bill you did a great job on Saturday in helping me . More

Justice communicated throughout my 2025 X3 order process. He made the delivery seamless. He answered all our questions. This is why we continue to purchase our BMW’s from Justice Mogano. He made the delivery seamless. He answered all our questions. This is why we continue to purchase our BMW’s from Justice Mogano. More

Do not recall encountering Wilmer during the purchase process. I do recall meeting Jayson Kirk. I would give Jayson five stars. This is my second X3 purchase experience at Ottos BWM (West Chester BMW). S process. I do recall meeting Jayson Kirk. I would give Jayson five stars. This is my second X3 purchase experience at Ottos BWM (West Chester BMW). Staff is always professional and a pleasure to work with. More