Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
2,635 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,635 reviews
November 17, 2024
Outstanding service across the board. Scott Gately is the best salesperson I’ve ever dealt with. Honest, knowledgeable and super friendly. Will definitely go back to him. Had a horrible e Scott Gately is the best salesperson I’ve ever dealt with. Honest, knowledgeable and super friendly. Will definitely go back to him. Had a horrible experience at another BMW dealer in the area which I’m grateful for - would not have tried BMW of West Chester but for that! More
by SMASLOWSKI
Verified CustomerEmployees Worked With
November 16, 2024
The service that was performed was for a recall to check or replace the airbag if required. The airbag was not replaced after inspected as there was no issue. Joe Izzi kept me informed in reference to the or replace the airbag if required. The airbag was not replaced after inspected as there was no issue. Joe Izzi kept me informed in reference to the inspection he performed as well. Joe is professional and thorough. More
by RELODES
Employees Worked With
November 16, 2024
Start to finish the process was easy . No gimmicks or surprises. Dan was great. To work with. No gimmicks or surprises. Dan was great. To work with. More
by mcronin08
November 16, 2024
I have been going to BMW of West Chester (formerly Otto’s BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). More
by djlane16
November 16, 2024
Always had a good experience here. That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone e That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone else at all, but that Rob was fantastic. I miss seeing his smile. More
by mzosiecki
November 14, 2024
John Vickery and Jason (finance) were great to work with. Both were very attentive and responsive. Would highly recommend! Both were very attentive and responsive. Would highly recommend! More
by mattbeaty
November 13, 2024
Great choice of well-equipped certified vehicles, clean and well-maintained showroom, last but not least, very friendly staff. and well-maintained showroom, last but not least, very friendly staff. More
by JX
Employees Worked With
November 13, 2024
Though we are new to BMW of West Chester, Scott Gately made it feel as home, and he explained the details with great passion, answered every query with care, he made sure we were comfortable and no pressu made it feel as home, and he explained the details with great passion, answered every query with care, he made sure we were comfortable and no pressure felt. Scott ensured the car was clean and neat for both during viewing and delivery. Scott made us the car buying experience delightful and reminiscing forever. My family was super happy, and he made sure everyone including our little one felt home. Scott also made sure his colleagues were available for us on time and completing the process smooth and enjoyable. We will definitely recommend Scott Gately and BMW of West Chester to our friends, colleagues and anyone in the market for BMW. Scott Gately connected well and felt known for years, Scott, you are miles ahead and rocking.. More
by sundar and ysn
November 13, 2024
Great flexibility. Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I have is that my seat 💺 got moved and never put back to the programmed level. Overall great job. More
by RAMINDERCHATHA
Employees Worked With
November 13, 2024
Great service I was send a video of the status of my vehicle explaining what was needed. vehicle explaining what was needed. More
by KRISTAANNK
Employees Worked With
