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BMW of West Chester

West Chester, PA

4.8
3,091 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 3,091 reviews

July 07, 2025

Great experience with Dan picking up the second BMW at this dealership. Very pleasant sales process. More

by tomislav.belosevic
Recommend Dealer
Yes
Employees Worked With
Dan Stangl
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Heather is an excellent service advisor. She is always professional, friendly, knowledgeable and incredibly helpful! More

by BDMEGUENTHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Frank and the support is the main reason I continually refer friends to OTTOS . After the new BMW is procured service support is what’s left of customers returning More

by JOEONSSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

Excellent service and customer care. Too care of my service request within the time and delivered More

by RJASEKHAR
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Hinkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

Jay Miller. Was great, i feel I have a great experience, i would recommend it to my family and friends. More

by edwcjt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

Heather was very helpful and attentive to detail. She was a pleasure to work with! She made sure my car was ready for my birthday, which I really appreciated. More

by msanto03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

You've lost me as a customer! The price charged for replacement of my valve cover was considerably above estimates I got later from other sources. And, your dealership's new polic More

by speuquet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Izzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Great dealership and service department. The summary videos are fantastic and so are the updates during service. More

by MIKE.ALTHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

My car was fixed quickly which was better than my last experience. I do not think that people who wait for their cars should be taken ahead of those with appointments which is what happened the last time. More

by RMTAGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Great technological customer support; they set a standard to strive for. (15 word minimum here) More

by andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.