Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
3,839 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,839 reviews
Verified Customer
January 05, 2026
They communicate well and they care. No doubt they went the extra mile to satisfy my concerns. No doubt they went the extra mile to satisfy my concerns. More
by JAMESWITMER
January 05, 2026
Outstanding professionalism and service. Prompt and courteous service and excellent attention to details. Fast and efficient. Prompt and courteous service and excellent attention to details. Fast and efficient. More
by LD_CMREED
January 05, 2026
Perfect as usual. Melissa has always been very helpful, she makes the experience perfect. I've said all I'm going to say. Melissa has always been very helpful, she makes the experience perfect. I've said all I'm going to say. More
by josephpshort
January 05, 2026
It was fine. Seemed organized. Explained what was going to happen. Clean, efficient, communication was effective Seemed organized. Explained what was going to happen. Clean, efficient, communication was effective More
by RAHOLL
January 04, 2026
Caroline was very attentive to my needs and timeline. I appreciate her assistance with the servings my car required. . I appreciate her assistance with the servings my car required. . More
by SLEWENSOHN
Employees Worked With
January 04, 2026
Caroline was very professional, knowledgeable, and helpful. She explained the status of my vehicle in detail and patiently answered all of my questions. I would definitely work with her as my serv helpful. She explained the status of my vehicle in detail and patiently answered all of my questions. I would definitely work with her as my service advisor in the future and recommend her to others. More
by mmitnick.mm
Employees Worked With
January 04, 2026
Frank Adinolfi my service provider is the best. Always working to help me out when I need it the most. Always working to help me out when I need it the most. More
by TRACI.W.IMEL
January 04, 2026
The technician questioned my ability to operate the heater in my car even though there was a recall to replace the aux heater which was the cause of no heat in my car. I really couldn’t drive my i4 bec heater in my car even though there was a recall to replace the aux heater which was the cause of no heat in my car. I really couldn’t drive my i4 because it was so cold outside. You think they could get me in but I had to wait almost 2 weeks for service. Then they could not offer me a loaner and kept the car for 3 days. More
by dmurban
Employees Worked With
January 04, 2026
Frank is always helpful and a very knowledgeable service advisor. The staff are always friendly and I appreciate the detailed video walkthrough by the technician. advisor. The staff are always friendly and I appreciate the detailed video walkthrough by the technician. More
by ANOOP_CHERIAN
