BMW of West Chester

Salesman was very helpful and friendly . Customer service was very good delivery was complete as promised Would definitely buy another car from them . Good dealership was very good delivery was complete as promised Would definitely buy another car from them . Good dealership More

This was our first experience with Otto's BMW. Brian was attentive, and easy to work with. He made it convenient and easy to do business. Very pleased with the outcome. attentive, and easy to work with. He made it convenient and easy to do business. Very pleased with the outcome. More

Very pleased with our experience with Ottos BMW. We have been a customer since 2004 and they have always exceeded our expectations, thanks for a great car and continued spectacular service! been a customer since 2004 and they have always exceeded our expectations, thanks for a great car and continued spectacular service! More

Scott's professionalism was fantastic for 2019 X6 we purchased. He has done everything right since the first call we had and driving 2 hours to the dealership from NY was well worth it. Every detail he purchased. He has done everything right since the first call we had and driving 2 hours to the dealership from NY was well worth it. Every detail he provided on the phone was accurate and the whole purchase was under an hour including the test drive. Their prices are fair and the customer experience they provide is superb. I will certainly come back when it is time to buy another one. More

This was our first experience buying from Otto's BMW. The whole process was smooth. Brian was extremely attentive and efficient in coordinating the purchase including taking care of some post-purchase issues whole process was smooth. Brian was extremely attentive and efficient in coordinating the purchase including taking care of some post-purchase issues. More

SECOND TO NONE! I have been a BMW customer all over the world- to include Germany, Australia, and Hawaii- and the services provided by Otto's are absolutely outstanding in every department, EVERY TIME. world- to include Germany, Australia, and Hawaii- and the services provided by Otto's are absolutely outstanding in every department, EVERY TIME. Ian Welsh is very professional, friendly, knowledgeable, and could not have made the trade in process any easier. More

Ian was extremely professional and super easy to work with. In addition, he was very responsive and made our buying experience effortless. I'd recommend both him and Otto's to anyone interested in purc with. In addition, he was very responsive and made our buying experience effortless. I'd recommend both him and Otto's to anyone interested in purchasing a BMW! More

Brian’s no pressure attitude and straightforwardness created an efficient and successful car buying experience. No matter if it was financial details or car specifications Brian was there to assist and created an efficient and successful car buying experience. No matter if it was financial details or car specifications Brian was there to assist and answer any question we had. It made it a pleasurable experience with zero hassle. Brian sold us on an incredible BMW. Noel made signing the contracts a pleasant experience and was extremely helpful discussing the documentation. Otto’s not only offers incredible automobiles but has an amazing staff to pair with it. More

Just did our third deal with Ian in the last 4 years (4th with the dealership). Ian is a customer focused, relationship oriented professional. He always makes it easy to be happy with a major purchase. A with the dealership). Ian is a customer focused, relationship oriented professional. He always makes it easy to be happy with a major purchase. Also can't say enough about the service team and Kevin P. We're Otto's customers because of these 2 pros. More

Ian made the transition from my old car pretty seamless. I'm pretty busy & he was able to get me in the 2021 m850i in just one visit. This is the second car I purchased here in less than five years. I dont I'm pretty busy & he was able to get me in the 2021 m850i in just one visit. This is the second car I purchased here in less than five years. I dont remember the whole teams names, but they were efficient at what they did. I like the fact that I wasn't up-sold on anything I didn't need. More