BMW of West Chester

Great experience! My experience at Otto’s BMW was excellent and even pleasant. I had to buy a new car after a rather bad accident in which I lost my car. I was relative My experience at Otto’s BMW was excellent and even pleasant. I had to buy a new car after a rather bad accident in which I lost my car. I was relatively new to this area and a bit clueless about car buying other than all the horror stories that exist about car dealers and salespeople. I had already experienced a very disappointing encounter with a Volvo dealer across the street where I was treated rather poorly. But Robert Madden, BMW Client Advisor is a true professional, treated me with respect and was very patient in answering all my questions and issues. Both he and John Keenan, Financial Services Administrator addressed all my concerns, worked with me to get the deal I wanted and made me feel comfortable. And to top it all off, Mohammad Elnaboulsi, BMW Genius assisted me with good humor in learning the possibilities of the new car. What a surprise to have such a good learning experience and get a wonderful car. More

Second vehicle bought, client for almost 7 years Otto's BMW has sold me two vehicles, an X1 and now an X3 and both the sales and staff service has been excellent. Scott Gately was able to help us ge Otto's BMW has sold me two vehicles, an X1 and now an X3 and both the sales and staff service has been excellent. Scott Gately was able to help us get into the exact vehicle we were looking for both times and made the process as smooth as possible, especially the second time during the COVID-19 pandemic. Bill Cosenza has been my service representative the entire time and always does his best to make sure everything is running smoothly and up front about work that the vehicles have needed. He has also been a great advocate for us when it comes to pricing and timing of parts. Overall I would highly recommend Otto's to anyone looking to purchase a BMW. More

Third BMW, Exceptional Experience. I purchased my third BMW from Otto's, and once again was blown away by any and all expectations. My vehicle was in for service when I went through th I purchased my third BMW from Otto's, and once again was blown away by any and all expectations. My vehicle was in for service when I went through the process of trading in for another vehicle. As always, the service staff kept me in the loop on every step. Frank went through every question I had on my X5, and was able to identify the root cause in a quick and timely manner. The service staff always gets to the bottom of any concern, big or small, and never leaves you in the dark. I always feel that my needs are met and exceeded. This professionalism is why I continue to come back to Otto's. The after-sales experience is just as important as the sales process. Otto's BMW always treats you with respect, and explains everything that is being done and why. They do so in a way that is easy to understand, even if you are not familiar with the issue. My sales experience when going to my X5 to an M340i was once again professional, simple, and hassle-free. Purchasing a vehicle is definitely daunting, but when there is a trust between the customer and the dealership, you definitely feel at ease. Ian Welsh went above and beyond to make sure the process was transparent and customer-centric. This is my third BMW, and each time I've dealt with Ian. I have never felt pressured or in the dark during the sales process. Ian and the entire management team took care of everything for me. From the initial test-drive to pulling off the lot, I thoroughly enjoy the purchasing experience. Ian always makes certain that everything is in order prior to arriving. He explains all of the paperwork, and if you have a question or need clarification, these are immediately addressed. Prior to purchasing my first BMW from Otto's, I stopped at another BMW dealership closer to my home. While it was not a negative experience, I prefer driving the extra distance to Otto's. As I stated above, the relaxed atmosphere at Otto's really sets them apart from any other dealership. They treat you very well, and do not play the typical "games" that everyone dreads when purchasing a vehicle. Being on my third BMW from Otto's, I can unequivocally say that I will never go anywhere else. If you want outstanding customer service, transparency, and to feel at ease when purchasing or servicing your vehicle...then you need to go to Otto's BMW. I cannot thank them enough for treating me with respect and always catering to my needs. More

It was such pleasure buying a car from Ian. He is a true professional in the car industry - very knowledgeable, courteous, honest, and fair. He made my first car buying experience enjoyable! Highly recomme professional in the car industry - very knowledgeable, courteous, honest, and fair. He made my first car buying experience enjoyable! Highly recommend buying a car from Ian and Otto's BMW. More

Purchase of certified pre-owned M3 I have bought two vehicles at this dealership and used them for all maintenance since 2009 on three four different 3-series sedans. Service has always I have bought two vehicles at this dealership and used them for all maintenance since 2009 on three four different 3-series sedans. Service has always been great. The experience of the recent purchase was also great, especially considering that they are operating under strict guidelines for COVID-19. Ian Martin was my sales rep. More

Professional employees, excellent communication Very professional, clean environment, excellent customer service. They have good technical knowledge and their follow up and answers to questions is Very professional, clean environment, excellent customer service. They have good technical knowledge and their follow up and answers to questions is always timely and accurate. More

Purchase of a certified pre-owned Friendly, attentive, hard-working, professional, direct. Turned what is typically a tedious experience into a comfortable and seamless transaction. Friendly, attentive, hard-working, professional, direct. Turned what is typically a tedious experience into a comfortable and seamless transaction. Would definitely do business with them again. More

This is my second experience with Scott and it was even better than the first one which should tell you what a great experience it was! He somehow found exactly what I was looking for with limited inventor better than the first one which should tell you what a great experience it was! He somehow found exactly what I was looking for with limited inventory and minimal time. I will always recommend him and always come back. Oh...and a shout out to Joe in servicing who has also made working with Otto’s a pleasure. More

The team at Otto’s BMW is outstanding! Ian Martin was professional and kept me informed regarding my vehicle order. The process was efficient and the customer service was fantastic from the time I was ex professional and kept me informed regarding my vehicle order. The process was efficient and the customer service was fantastic from the time I was exploring lease options to the day I picked up my new car. I would highly recommend Otto’s BMW and Ian Martin if looking for a new vehicle. Thank you for the great experience! More

Excellent customer experience, Ian Martin was a pleasure to work with and made our transaction as seamless as possible (impressive considering the constraints from COVID-19 related distancing measures). Onc to work with and made our transaction as seamless as possible (impressive considering the constraints from COVID-19 related distancing measures). Once we decided on our car and finalized paperwork, it was waiting for us in a personalized display room - a nice touch we greatly appreciated! We've purchased a number of cars from Otto's and continue going back because of their service. More