BMW of West Chester

Service is what distinguishes West Chester BMW. They have re engineered the customer process to be a smooth as possible. Also the loaner vehicle takes out any stress. I have purchased six BMW’s They have re engineered the customer process to be a smooth as possible. Also the loaner vehicle takes out any stress. I have purchased six BMW’s from them and will continue to do so. The new owners seem to be supportive of Otto’s people and processes. More

We have purchased a lot of cars over the years and I have to say Scott was the best salesmen we have ever had. He made the experience enjoyable and never pushy. He is loyal to his brand and exceed our expect to say Scott was the best salesmen we have ever had. He made the experience enjoyable and never pushy. He is loyal to his brand and exceed our expectations. His communication was spot on and made us feel at home and that he is there for anything we need. We will differently see Scott again for future purchases. Also West Chester BMW had great all around customer service, everyone was very helpful. First class service!! More

Kyle was excellent to work with during my purchase of the Z4M. Extremely knowledgeable and professional. Z4M. Extremely knowledgeable and professional. More

Scott and BMW of West Chester were tremendous to work with. It was our best car buying experience ever! From the customer service during our shopping phase, to when we took delivery, Scott and BMW of wes with. It was our best car buying experience ever! From the customer service during our shopping phase, to when we took delivery, Scott and BMW of west Chester were thoughtful, helpful and efficient. I would highly recommend both Scott and BMW of West Chester for any car buyer! More

Joe always takes care of me and really is thorough and practical and responsive and just plain cool practical and responsive and just plain cool More

I like dealing with Joe, the service manager. He always responds to my concerns in a timely manner He always responds to my concerns in a timely manner More

Very pleasant and respectful staff. Listened to our concerns and made us feel important. Would recommend this dealership to anyone looking for a BMW. Even for us it's a far drive, bu Listened to our concerns and made us feel important. Would recommend this dealership to anyone looking for a BMW. Even for us it's a far drive, but so worth it More

Scott made my experience enjoyable, he took care of everything and exceeded my expectations. I would definitely do business with him again. everything and exceeded my expectations. I would definitely do business with him again. More

Dan made the whole process of ordering, waiting, and picking up my new X5 an easy process. This is the 4th BMW I have purschased here and would not hesitate to purchase again. picking up my new X5 an easy process. This is the 4th BMW I have purschased here and would not hesitate to purchase again. More

Caroline was extremely helpful. However, I specifically went there for brake replacement on 10/1 (scheduled after my inspection during September and the brake pads were never order However, I specifically went there for brake replacement on 10/1 (scheduled after my inspection during September and the brake pads were never ordered. I am still waiting to have the brakes replaced. More