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BMW of West Chester
West Chester, PA
2,930 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,930 reviews
October 16, 2023
We’ve purchased six BMW’s from Otto’s and each experience has been seamless and enjoyable. I wouldn’t even consider another BMW dealer. Scott Gately was my recent sales professional and he was perfect. Very has been seamless and enjoyable. I wouldn’t even consider another BMW dealer. Scott Gately was my recent sales professional and he was perfect. Very honest and extremely helpful through the process. More
by Ritathompson
October 14, 2023
Smooth and easy process with no sales pressure. Nice facility and a friendly team. I liked that the process included a “genius” to explain the cars tech Nice facility and a friendly team. I liked that the process included a “genius” to explain the cars tech More
by maltieri1
Verified CustomerOctober 13, 2023
The staff was super friendly and efficient. They took the time to answer all of my questions and make sure I was comfortable. They worked with me on my lease trade-in. Best of all, I was in and They took the time to answer all of my questions and make sure I was comfortable. They worked with me on my lease trade-in. Best of all, I was in and out with my new car in no time. More
by fellm100
October 13, 2023
In the past, I’ve had unpleasant customer experiences with previous bmw dealerships and was considering going to another brand. I saw a deal online for one of the cars offered by bmw of west Chester and with previous bmw dealerships and was considering going to another brand. I saw a deal online for one of the cars offered by bmw of west Chester and gave them a call and the rest is history. Scott was very accommodating throughout the buying process that we ended up buying two cars which has never happened before. Overall, I’m very satisfied with my purchase and look forward to doing patronizing them in the future. More
by onepe ogochukwu
Employees Worked With
October 12, 2023
I've had 6 BMW's from Ottos since 1999 and am currently ordering my first from West Chester. Bill had been my service rep the entire time. I wouldn't change a thing. ordering my first from West Chester. Bill had been my service rep the entire time. I wouldn't change a thing. More
by FINNEGAN2
October 12, 2023
Bill was great through my car repair process. He worked very hard to get my car through the shop in a timely manner and at a reasonable cost. He worked very hard to get my car through the shop in a timely manner and at a reasonable cost. More
by BeemerDriver
Employees Worked With
October 12, 2023
Great Service ! Frank is a terrific adviser and counselor. BMW of West Chester is my most dependable dealership and service center, Frank is a terrific adviser and counselor. BMW of West Chester is my most dependable dealership and service center, More
by eganderson05
Employees Worked With
