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BMW of West Chester
West Chester, PA
2,930 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,930 reviews
Verified Customer
October 31, 2023
Kyle Murphy was outstanding from beginning to end! Kyle made the experience smooth and easy. So happy he took the call the day I called. He did everything right from the start! He is one the reason I Kyle made the experience smooth and easy. So happy he took the call the day I called. He did everything right from the start! He is one the reason I decided to shift gears from Audi to BMW. He was not an obnoxious sales guy. Always greeted us with a smile and always responded to any emails the same day. Truly one of the best experiences I have had purchasing a new car. The entire dealership is great from the time you walk through the front door with that great reception desk. Great smiles welcome you and you know this is where your next car is coming from. Thanks again to Kyle for your outstanding salesmanship and the entire BMW of West Chester team. More
by pshields824
October 30, 2023
Bill is fantastic. Always keeps me informed and gets me out as quickly as he can. Always keeps me informed and gets me out as quickly as he can. More
by bump_22
Employees Worked With
October 28, 2023
I’ve always found this dealership to be first class! After 6 BMWs, I’ve found very good consistent service and quality people! After 6 BMWs, I’ve found very good consistent service and quality people! More
by scrifasi
October 28, 2023
Just picked up my x5 m60i and the experience was painless. Robert patiently took me on a number of test drives and had almost perfect knowledge of the models I considered. The pricing was fair and t painless. Robert patiently took me on a number of test drives and had almost perfect knowledge of the models I considered. The pricing was fair and the genius Cameron spent the time to train me to use the many features on the car. Highly recommend Robert and the team at Otto’s! More
by KD
October 28, 2023
Great Service - Bill Cosenza is the best service representative. He is why we are willing to drive an hour for service. representative. He is why we are willing to drive an hour for service. More
by Johnpark0
Employees Worked With
October 27, 2023
Very intense and uneasy dropping car off for service. Personnel are very curt even had service rep stand in the way of my exiting the dealership just to bully. Personnel are very curt even had service rep stand in the way of my exiting the dealership just to bully. More
by barryerb
Employees Worked With
October 26, 2023
Outstanding service experience from start to finish. Vehicle work was completed a bit earlier than expected and the car was returned to me washed and in perfect condition! Vehicle work was completed a bit earlier than expected and the car was returned to me washed and in perfect condition! More
by jbrac
Employees Worked With
Joe Braccia
October 25, 2023
It's been a pleasure to work with Ian M and John K. ..both were very knowledgeable, professional, personable, and responsive. Love my new M340i! ..both were very knowledgeable, professional, personable, and responsive. Love my new M340i! More
by pnarduzzo
