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BMW of West Chester
West Chester, PA
2,930 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,930 reviews
November 09, 2023
Frank Adinolfi is the best! I’ve been dealing with him for 15 years with 5 BMWs. I never have to worry about my cars here. I’ve been dealing with him for 15 years with 5 BMWs. I never have to worry about my cars here. More
by SilverX5Whisler
Verified Customer
November 09, 2023
The service used to be excellent at Otto BMW but this time it has been poor. I am still waiting for the replacement if my rear brakes after an appointment and two weeks . time it has been poor. I am still waiting for the replacement if my rear brakes after an appointment and two weeks . More
by abourrie
Employees Worked With
Heather DeRitis
November 09, 2023
Ian gave me great advice on my M3 build, bent over backwards to help me take delivery of the car, and “wowed” me with the service. I would definitely work with him and BMW of West Chester again, backwards to help me take delivery of the car, and “wowed” me with the service. I would definitely work with him and BMW of West Chester again, More
by Matthew_geraci
Employees Worked With
November 09, 2023
Scott was an amazing salesman to work with. From our first interaction, Scott showed an immense amount of effort and was able to get the deal done extremely fast. The pickup process was smooth From our first interaction, Scott showed an immense amount of effort and was able to get the deal done extremely fast. The pickup process was smooth and the car was properly detailed and ready to be driven off the lot. The entire process was seamless and I especially recommend Scott as he did an amazing job. More
by at
November 08, 2023
This is the second car we have bought from Scott,, he is very helpfull and goes above and beyond to make sure we are take care of. very helpfull and goes above and beyond to make sure we are take care of. More
by Gbmwpower
November 08, 2023
Since going to this location, the service advisors are less available and the business keeps them so busy they are getting more & more invisible. i know technology has advanced but they definitely getting less available and the business keeps them so busy they are getting more & more invisible. i know technology has advanced but they definitely getting more money 1st and quality of service in 5th place. More
by SHEA
Employees Worked With
November 07, 2023
The BMW team along with Justice was outstanding. From the time we arrived until our departure, everyone was friendly and helpful. I love the car and the time going over the many features was really From the time we arrived until our departure, everyone was friendly and helpful. I love the car and the time going over the many features was really beneficial. Thank you BMW of West Chester for making our purchasing of our car a very positive experience! Lou & Karen More
by LMERLINI
November 07, 2023
Good experience. Robert was knowledgeable and organized. Cameron is very helpful. Have had 2 sessions with him and very pleased. Robert was knowledgeable and organized. Cameron is very helpful. Have had 2 sessions with him and very pleased. More
by kdowd628
November 07, 2023
We had a great experience with Scott. He prepared for our test drive by asking questions up front as to what we wanted. He started us with the certified vehicles which we ended up buyin He prepared for our test drive by asking questions up front as to what we wanted. He started us with the certified vehicles which we ended up buying. He was communicative throughout our research, answering our questions and telling us what was needed for the purchase. For sure, we would (if needed) work with Scott again. Thank you. More
by Stecon1
November 06, 2023
Pleasant and helpful service advisor who set us up with a nice loaner vehicle and kept us updated about the progress of the repairs. Have three BMWs purchased and serviced here and couldn't be more satisfied nice loaner vehicle and kept us updated about the progress of the repairs. Have three BMWs purchased and serviced here and couldn't be more satisfied. More
by DR
Employees Worked With
