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BMW of West Chester
West Chester, PA
2,930 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,930 reviews
November 22, 2023
Frank was very friendly and attentive and attended to all of needs. I was definitely satisfied. of needs. I was definitely satisfied. More
by cacjrl
Verified CustomerEmployees Worked With
November 22, 2023
BMW of West Chester's service dept was very knowledgeable and customer friendly. Harold Harris was extremely attentive and patient as I had an urgent situation and hard decisions to make. His knowledge of t and customer friendly. Harold Harris was extremely attentive and patient as I had an urgent situation and hard decisions to make. His knowledge of the subject matter and his suggestions of various solutions were extremely helpful. On top of all that, he was a pleasure to deal with. More
by beyphoto
Employees Worked With
Harold Harris
November 22, 2023
Very friendly, accommodating and informative staff. All my questions and concerns were always addressed. Sales and service have us returning on a regular basis. All my questions and concerns were always addressed. Sales and service have us returning on a regular basis. More
by hrebien
Employees Worked With
November 22, 2023
I received an offer for ultimate oil care services for 3 years. I tried signing up for it online however received a message stating the BMW wasn't available. I called the dealership to sign up for it and Me years. I tried signing up for it online however received a message stating the BMW wasn't available. I called the dealership to sign up for it and Melissa was able to help me complete the transaction. More
by Brjmo
November 22, 2023
I have been with this dealer for a long time. Excellent service as usual.Have purchased several vehicles from this dealer Excellent service as usual.Have purchased several vehicles from this dealer More
by randy61
Employees Worked With
November 21, 2023
Exceptional service, and a seamless car-buying experience. I highly recommend Scott Gately and the dealership. experience. I highly recommend Scott Gately and the dealership. More
by Dani
November 19, 2023
There was a lot of miscommunication/lack of communication. I found it challenging to attempt to get answers, returned calls, etc. it eventually got better but not until the senior leaders got i communication. I found it challenging to attempt to get answers, returned calls, etc. it eventually got better but not until the senior leaders got involved. More
by Jb31911@gmail.com
Employees Worked With
November 19, 2023
Seems costly but they do nice work and have good people working there. That’s it. working there. That’s it. More
by Diane H
Employees Worked With
November 18, 2023
From the initial greeting all the way to signing on the dotted line- Kyle was 5 stars! He did everything he could to provide a white glove experience for me as a buyer. Thank you for rolling out the red ca dotted line- Kyle was 5 stars! He did everything he could to provide a white glove experience for me as a buyer. Thank you for rolling out the red carpet, Kyle! Kyle provides outstanding customer service. He is brilliant when it comes to his product knowledge, and he holds a very genuine personality. If any of those 3 qualities are what you’re looking for in a sales agent- Please look no further! Ask for Kyle! More
by B. Tierney
