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BMW of West Chester
West Chester, PA
2,406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,406 reviews
June 27, 2024
Excellent jobs on parts and service. Great sales experiences. Brought 2 BMW in a year over there. Great sales experiences. Brought 2 BMW in a year over there. More
by benwu2009
Verified Customer
Helpful June 26, 2024
Scott helped me out and made it a great experience. I couldn’t be happier and I am a proud new BMW owner. I couldn’t be happier and I am a proud new BMW owner. More
by Kingofpalms7373
Employees Worked With
June 26, 2024
I was treated in a professional manner. Details of services rendered was explained clearly as in warrenties. I was called to pickup my car in a timely fashion. Details of services rendered was explained clearly as in warrenties. I was called to pickup my car in a timely fashion. More
by Xquisit
Employees Worked With
June 26, 2024
My service was prompt and the car looked great when I picked up. It was great working with Melissa. picked up. It was great working with Melissa. More
by shafers.scott
Employees Worked With
June 24, 2024
I was very satisfied with the whole process from scheduling to finish. Everyone was very professional and respectful. Explained everything clearly and provided updates periodically. 😊 scheduling to finish. Everyone was very professional and respectful. Explained everything clearly and provided updates periodically. 😊 More
by mimisandhu63
Employees Worked With
June 24, 2024
My 2022 230i had been experiencing a creaking sunroof. I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service adv I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service advisor Heather was always friendly and eager to help solve the problem. During my last visit I asked to speak with the service manager and mechanic to help me understand what the problem could be. Both Joe and Matt worked together to help me understand what was causing the rattling creak and how to remedy the problem. They physically showed me where the problem lies and how to fix it when it reappears. I was pleased with the solution and how the team worked together to respond to my requests. More
by Coupe 230i
June 23, 2024
Smooth transaction, no surprises. Everything was as described and went as expected. Three more words Everything was as described and went as expected. Three more words More
by mcdaniel.matt
Employees Worked With
June 22, 2024
We had an excellent experience at BMW Of West Chester and specifically with our salesmen Justice. The service was top notch. The vehicle is in excellent condition and having purchased now my 6th BMW, this specifically with our salesmen Justice. The service was top notch. The vehicle is in excellent condition and having purchased now my 6th BMW, this was by far the best process we have had. I would encourage anyone looking to buy the ultimate driving machine to visit this dealership. They took great care of us. They were very accommodating of our needs. They were not pushy but were very professional and supportive throughout the process. This was a perfect early birthday present! Thank you so much Justice. More
by Ebdavis3
June 22, 2024
Nice dealership. A little disappointed on touch ups that needed to be done on the suv A little disappointed on touch ups that needed to be done on the suv More
by Jaykashuba
June 21, 2024
For almost a year I was planning to buy a car. I went to few dealerships but was not satisfied with the customer service. Finally I went to BMW of West Chester and Mr. Robert Madden attended to I went to few dealerships but was not satisfied with the customer service. Finally I went to BMW of West Chester and Mr. Robert Madden attended to us. He was very courteous and friendly and professional at the same time. He made our buying process simple and smooth. We wish all the great staff at BMW of West Chester a great success, thank you! More
by nisar3599
Employees Worked With
