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BMW of West Chester
West Chester, PA
2,907 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,907 reviews
April 17, 2025
I received outstanding service during my last service visit. The dealership took care of everything as promptly as possible, which required ordering an important part. Once installed, that seemed to addr visit. The dealership took care of everything as promptly as possible, which required ordering an important part. Once installed, that seemed to address the issue. The dealership also allowed me use of a courtesy loaner while my car was there in the shop. More
by jbrac
Verified CustomerEmployees Worked With
April 17, 2025
Overall, my experience at the dealership was marked by high levels of professionalism and customer service. The friendly and helpful staff, coupled with the seamless purchase and paperwork process, made f high levels of professionalism and customer service. The friendly and helpful staff, coupled with the seamless purchase and paperwork process, made for an outstanding and satisfying experience. More
by bob-05
April 16, 2025
BMW of West Chester is a first class service center from the time you drive in until you pick up your car. I was given a loaner, had my car PA inspected, recall fixed and oil service. They always send a the time you drive in until you pick up your car. I was given a loaner, had my car PA inspected, recall fixed and oil service. They always send a video from the mechanic going over what you asked to have done and makes no pressure recommendations. I plan on keeping my X3 for a while so only have it dealer serviced. More
by Lfeathers
Employees Worked With
April 16, 2025
vey professional helpful and accomodating. I have previously completed a review. I must mention Pendleton who was very helpful and patient in explaining and demonstrating how to use the comput I have previously completed a review. I must mention Pendleton who was very helpful and patient in explaining and demonstrating how to use the computerized screen to assess the different functions More
by Sugsie
Employees Worked With
April 16, 2025
Everyone was courteous, knowledgeable, low pressure and patient with every aspect of our car shopping and buying experience. patient with every aspect of our car shopping and buying experience. More
by kathykoch
Employees Worked With
April 14, 2025
Mqny of the team members in both sales and service have been with this dealership for many years. Good follow-up, fair dealings, and dedicated customer service. We have been a customer for almost 25 years been with this dealership for many years. Good follow-up, fair dealings, and dedicated customer service. We have been a customer for almost 25 years and purchased or leased 15 vehicles. More
by dangeline7
Employees Worked With
April 14, 2025
Came in, read my calendar wrong so I was a week early, and they moved things around to accommodate me, which they did not have to! Thanks and they moved things around to accommodate me, which they did not have to! Thanks More
by DAVID.MARSILIO83
April 14, 2025
Bill and his team did an excellent job in fixing my vehicle. Everything was detail oriented and organized!! vehicle. Everything was detail oriented and organized!! More
by mikewhite43
Employees Worked With
April 12, 2025
I am not answering this - I already filled out a survey I filled out a survey filled out a survey More
by Suite35
