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BMW of West Chester

West Chester, PA

4.8
3,702 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 3,702 reviews

December 11, 2025

Fantastic experience with Mustafa Khan as our Salesperson. He was very knowledgeable (you can tell he loves the brand!), and worked hard to find the BMW that fit my needs. He also gave me choice More

by JOHN@HVLAWGROUP.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mustafa Khan
December 11, 2025

Great experience in Service with Caroline Combs. Had new tires installed at a local tire shop. They stripped one of the lugnuts on my wife's X5 late on Saturday afternoon. Called Service and afte More

by JOHN@HVLAWGROUP.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2025

BWW West Chester has been a super service center for my BMW. Melissa who is my service advisor is always helpful , courteous and on top of things. More

by debjdoodles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2025

BMW of Wear Chester and my Service manager Joe Izzi were amazing! Had a small issue with my vehicle and they were able to get me scheduled at my convenience. I brought the vehicle in and they got it right More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2025

Service Advisor was helpful and quickly addressed all my issues. I was able to wait in the comfortable waiting area More

by MARIO.BORRAS
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Combs
December 10, 2025

Immediate service, friendly and receptive to questions. Ian, Jayson and Christen were professional, knowledgeable, and personable. The price was right! More

by jebbird
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christen
December 10, 2025

I have been pleased with customer service. Joe continues to provide excellent timely personalized service and support. More

by pattymullenreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2025

Bill was tremendous to work with. He worked with me to get my car fixed at the lowest cost possible. He was instrumental in saving me thousands of dollars. More

by kurtsom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2025

Overall, good experience Reasonable price, Take good care of my car Car cleaned and drive smooth after service More

by waynewangj
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Deritis
December 09, 2025

We have dealt with BMW at Otto's for almost 40 years and are very happy with this dealership that has now become BMW of Wear Chester! More

by Nancy Keenan
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
Dec 09, 2025 -

Nancy Keenan responded

Please correct my typo which should say West Chester and not Wear Chester! Thank you.

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