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BMW of West Chester
West Chester, PA
2,686 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,686 reviews
Verified Customer
December 30, 2024
Really appreciated John’s help, knowledge and support through my BMW buying process. He was awesome!!! through my BMW buying process. He was awesome!!! More
by chaseartnow
December 29, 2024
Your service department is sufficient although I had to wait a good 15 to 20 minutes before I got into my loaner car. My time is valuable other than that it was nice. wait a good 15 to 20 minutes before I got into my loaner car. My time is valuable other than that it was nice. More
by DUANE11
Employees Worked With
December 29, 2024
This dealer used to be my favorite. ..so much so that I drive past another 45 minutes to get to Ottos. First my awesome service advisor left, the next died and the next is meh at best. ..so much so that I drive past another 45 minutes to get to Ottos. First my awesome service advisor left, the next died and the next is meh at best. I no longer feel well taken care of and go elsewhere to service my 2 cars. More
by Snowlvr
Employees Worked With
December 28, 2024
Scott made the buying process enjoyable and was incredibly knowledgeable on the car. He added a nice touch on delivery with a very personalized and meaningful approach. incredibly knowledgeable on the car. He added a nice touch on delivery with a very personalized and meaningful approach. More
by Alpape32
December 27, 2024
It is a pleasure working with Ian. This is my Second purchase with his help. His customer service can’t be matched. He checks in with me throughout the year to see how I’m doing and i This is my Second purchase with his help. His customer service can’t be matched. He checks in with me throughout the year to see how I’m doing and if I need any assistance with my car. Highly recommend his service and will most likely buy another vehicle from him again! More
by Jenniferlcisco
Employees Worked With
December 25, 2024
Very satisfied with reception and service. My go to place for future for any service. My go to place for future for any service. More
by NAGARJUNA.580
Employees Worked With
December 24, 2024
8:40am appointment for inspection and car nit touched until3:30..took 2 full days to complete work which was disappointing and unexpected. Also, used to get inspection discounts from Otto’s but none unde until3:30..took 2 full days to complete work which was disappointing and unexpected. Also, used to get inspection discounts from Otto’s but none under new ownership. May shop around next time. Inspection and a few minor items should not cost $1400! More
by Giann704
December 23, 2024
BMW of West Chester has been taking care of my cars for the past 15 years and doing a great job the past 15 years and doing a great job More
by BOJOHOOD1720
December 23, 2024
My sales rep, Robert Madden was honest, responsive and stayed in touch with me throughout the purchasing process. Great customer service. stayed in touch with me throughout the purchasing process. Great customer service. More
by mourar
