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BMW of West Chester
West Chester, PA
2,750 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,750 reviews
February 01, 2025
Scott was incredibly helpful and honest. Really felt comfortable working with him! I also felt I got a good deal. Really felt comfortable working with him! I also felt I got a good deal. More
by kkennedythcj
Verified CustomerEmployees Worked With
February 01, 2025
Scott was awesome. The whole experience was great. Everyone was so friendly and helpful. Best and fastest car buying experience I have ever had. I really feel like I go The whole experience was great. Everyone was so friendly and helpful. Best and fastest car buying experience I have ever had. I really feel like I got a great deal, and it was. I love the car, and I will definitely recommend Scott to other people. I will also be coming back in the future if I buy another car. The whole staff was professional and courteous. I am so glad Scott and the young tech helped me out with the electronical stuff in the car. This is first BMW and it won't be the last, thanks to them. Great experience and the best I've ever had when buying a car. More
by Ammodawgs9
Employees Worked With
February 01, 2025
Just wanted to give a shout out to Bill Cosenza who recently was very flexible with my loaner while my car was in for service. Bill has always been very honest and up front with recommended services on recently was very flexible with my loaner while my car was in for service. Bill has always been very honest and up front with recommended services on my vehicle. Thank you Bill for always making my experience a great one. More
by TOMKOMP
Employees Worked With
February 01, 2025
Excellent dealership. Friendly staff. Streamlined and efficient process.Overall the best car shopping experience yet. Friendly staff. Streamlined and efficient process.Overall the best car shopping experience yet. More
by susantrodriguez3480
January 31, 2025
Dealership is great. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. More
by JOEB18
Employees Worked With
January 31, 2025
Very responsive and knowledgeable about the model. worked hard to locate the model that I asked dor worked hard to locate the model that I asked dor More
by MADEPHER
January 31, 2025
Everything was very clean and professional. Best experience so far purchasing a vehicle. The environment in the building was very inviting and all the staff that I came in contact with were ver Best experience so far purchasing a vehicle. The environment in the building was very inviting and all the staff that I came in contact with were very nice and attentive. More
by kiraly.brian
Employees Worked With
January 31, 2025
everyone in service was friendly and helpful. They made it easy for drop off and pick up a more very accommodating and flexible to my schedule and needs. They made it easy for drop off and pick up a more very accommodating and flexible to my schedule and needs. More
by hansondj
Employees Worked With
January 30, 2025
Not very trustworthy. Never disclosed a real issue with the N20 engine that is well known to many. Pretended they had no idea until I found the info on the class action la Never disclosed a real issue with the N20 engine that is well known to many. Pretended they had no idea until I found the info on the class action law suit on line. Shameful. The car had been in at the dealership several times over the last couple of years. More
by JOERAHI3
Employees Worked With
January 27, 2025
Working with Scott was a genuine pleasure. As soon as we walked in the door until we sat in the car for a short tutorial before we drove off, Scott made everything effortless along with his te As soon as we walked in the door until we sat in the car for a short tutorial before we drove off, Scott made everything effortless along with his team. The place is immaculate and the people are truly kind. The experience was made to be personal and an actual experience. We felt appreciated and were treated so well. Scott was transparent and easy to talk to and answered all of my questions without delay. I couldn't be happier with my purchase and experience with Otto's BMW of West Chester! I find it hard to believe I will ever stop doing business with them. More
by Dunn0326
