BMW of Fort Washington - Service Center

I've been a customer for about 6 years and am on my 3rd new car. The sales people here - especially Joe Giasone - are great. Service is pretty bad though. And it continues to decline. Luckily BMWs over new car. The sales people here - especially Joe Giasone - are great. Service is pretty bad though. And it continues to decline. Luckily BMWs overall are reliable where it matters - they start and keep going and are safe. But they are plagued with little annoying things. All of my cars (a 2000 323i, a 2002 330i, and a 2003 Z4) have had problems with rattling windows. The Z4 has had numerous rattles and squeaks as well as a number of software problems with the navigation system, the SMG transmission and the power steering. The convertible top also has a very annoying problem of squeaking loudly when it's down (which is a common problem that most Z4 owners experience). When I present these problems to the dealer (and I have done so many times, they never fix them properly) they have had the nerve to say that I should expect it from a convertible. So a new $50k BMW convertible should sound worse than a a $20k used Ford? The service folks and their manager just keep getting more arrogant to me and frankly I don't think I'll buy from them again. More