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Axelrod Buick GMC
Parma, OH
3,488 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,488 Reviews of Axelrod Buick GMC
Verified Customer
February 13, 2023
I traded in my 5 year old Jeep for a 2022 GMC Canyon on February 10. Tom Shaffer was my sales advisor and he absolutely made this the most positive experience I have ever had at a dealership, including one February 10. Tom Shaffer was my sales advisor and he absolutely made this the most positive experience I have ever had at a dealership, including one that I previously worked for when I purchased my new Jeep. I had heard good things about Axelrod from a friend so I decided to check them out, and I was immediately impressed by the inventory. I came in and met Tom and was quickly on the road for a test drive. When I returned my trade in was quickly and fairly appraised. Upon learning that I would be getting a $2000 manufacturers discount, proceeded with the financing. Tom made me comfortable through the whole process. I received his card with his personal cell phone, which was fortunate because I would be seeing him a lot sooner than I expected. More
by 83ddp87
Employees Worked With
Jamie Blazer, Tom Shaffer
February 12, 2023
Very pleased with the service center in general and Tim Kubow, the person I dealt with directly, in particular. Tim was polite and knowledgeable. He answered any questions I had patiently and thoroughly. Kubow, the person I dealt with directly, in particular. Tim was polite and knowledgeable. He answered any questions I had patiently and thoroughly. More
by linmill77
Employees Worked With
Tim Kubow
February 10, 2023
Getting oil change was smooth. Entered garage in FOBand was signed in by Alicia. Explained what she was doing to find out what was things needing to address. Battery un Fob. The Entered garage in FOBand was signed in by Alicia. Explained what she was doing to find out what was things needing to address. Battery un Fob. The process was smooth and quick. The people who work at Axelrod are the best. More
by WROBLEWSKIHENRY
Employees Worked With
Brian Kaufman, Alicia Jeffery
February 08, 2023
First impression was decent when a worker from the garage greeted me and told me to head inside. Unfortunately, the rest of the dropping off part was sub-par. Chris was initially seemed “put out” when I walk greeted me and told me to head inside. Unfortunately, the rest of the dropping off part was sub-par. Chris was initially seemed “put out” when I walked in and made a snide comment about an employee from the garage when I stated who I was and the appt I was there for. He mumbled something about where the garage employee is and what he was it wasn’t doing. I replied that the garage employee did in fact greet me and told me to come in and see him. While making a face/snarling, he grabbed what he needed and went into the garage. When he came back, he was slightly more polite but he was abrasive and rude enough that when he offered to throw away the coupons I had brought in and mentioned to him twice about using them that I was too uncomfortable double checking if they would be applied. The vibe just wasn’t friendly nor welcoming. When I came back to pick up the car, he seemed in a better mood but by then, it was minimal interaction anyway More
by MOO0508
Employees Worked With
I didn’t catch last name but first name was Chris and he sat in the desk on the far right
February 07, 2023
Friendly, Patience, Very Thorough, Understanding, I had a problem with my vehicle that was really strange, they took the time to diagnose the problem and get me back on the road. problem with my vehicle that was really strange, they took the time to diagnose the problem and get me back on the road. More
by griffin8439
Employees Worked With
Paula , Dominic Difino
February 06, 2023
To Mr. Mitchell Axelrod, Jayme, and Steve: I want to respectfully and sincerely Thank each of you Gentlemen for Every aspect of Service throughout the bu Mitchell Axelrod, Jayme, and Steve: I want to respectfully and sincerely Thank each of you Gentlemen for Every aspect of Service throughout the buying/delivery/first-miles process, but most importantly the Friendship that I felt and developed over these past few weeks… that’s what I am truly grateful for the most. Yes, you sold me an amazing Jeep, but you Gentlemen did in a way that me feel like your company slogan implies “Family.” Sending up Sunshine, Coastal Vibes, and humble Appreciation. — Nick More
by inkedprofessor
Employees Worked With
Steve Cseke, Jayme Yates, Mitchell Axelrod
