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Axelrod Buick GMC

Parma, OH

4.6
3,488 Reviews

6603 Brookpark Road

Parma, OH

44129

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3,488 Reviews of Axelrod Buick GMC

April 24, 2023

Everyone in the Service department are always so wonderful. They don't take advantage of customers, they are honest and never try to push unnecessary work on vehicles. More

by SANDIDECHANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cseke, Tim Kubow
April 23, 2023

After buying my last 4 trucks, and 5 SUVs at another Dealer this was by far the best experience . More

by LS70CHEVELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Cseke, Jamie Blazer
April 23, 2023

Very good service department, very courteous, they keep you advised of your repairs, and work is completed as when promised. More

by KASHFLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Susie Axelrod, Dominic Difino
April 21, 2023

Very good I went in for oil change and they did their job I already told you. You shod know how your employees work by now. More

by parttimer59
Recommend Dealer
Yes
Employees Worked With
Justin Lanham
April 21, 2023

Was sold a 2017 Chevy Colorado that ended up needing $4000 worth of repairs a week later More

by NAGY14001
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jamie Blazer, Brandon Payne
Apr 22, 2023 -

Axelrod Buick GMC responded

Thank you for your feedback as we take customer service very seriously. We are surprised to learn about your service issues from this review and would be happy to speak with you regarding the situation. Please reach out to your salesman, Brandon Payne or our Preowned Sales Manager, Jayme Yates to discuss your concerns. We look forward to hearing from you. Regards, The Axelrod Team

April 21, 2023

Great service. They give a time needed and complete the work on time. Also the waiting room is comfortable. More

by DJPAPP47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C Halley
April 20, 2023

This was the first time I have purchased a vehicle from Axelrod! They were fantastic to deal with, and they will definitely be at the top of my list with my next vehicle purchase More

by SGRAHAM4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Brandon Leek, Susie Axelrod
April 20, 2023

Love this dealership. Haven't car shopped in 10 years and I was dreading the experience. Went to one dealership before visiting Axelrod and walked out. Went to Axelrod More

by SGRAHAM4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Brandon Leek, Susie Axelrod
April 16, 2023

They corrected the errors that were made the last time I was there free of charge. Welcomed the opportunity to "make it right". More

by TLKRACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Leek, Dominic Difino
April 15, 2023

Great store and trustworthy staff I am thrilled to be part of the Axelrod family More

by jyates3
Recommend Dealer
Yes
Employees Worked With
Carl Reese, Carl Reese
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