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Acura of Berlin

Berlin, CT

4.8
969 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 970 reviews

October 02, 2024

I appreciate Jonathan getting me as soon as possible. And Matthew helping me understand how the looks work in my car. Thank you More

by Anna Ahrens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Acura of Berlin responded

Anna, We are delighted to hear Jonathan, Matthew and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

October 02, 2024

I want to thanks Jonathan of the service department for help me resolve my Auto problems. Because the way I was treated at your dealership I will continue to purchase vehicles from the Acua. Thank you so m More

by GREGDSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Acura of Berlin responded

Greg, Thank you for sharing your thoughts on working with Jonathan and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

October 01, 2024

I have been working with Acura of Berlin since 1994, when I leased my first Acura TL. They have always got me the deal that I needed and Jim Pompeii and Lucius Ulette and Tom and finance get a unbelievable j More

by rmwrenn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Jim and our team, and it was a pleasure having you at the dealership. We appreciate your review! Eric Diaz General Manager 860-829-3787

September 30, 2024

Jim was outstanding! ! He went above and beyond to make the car buying experience very smooth. I would definitely recommend him to my family and friends. He made sure to r More

by CCOSTAEDU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Jim here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 28, 2024

Claudia was awesome, alot of fun & has a great personality. She made the process as smooth as possible. Her & Brandon helped me out a ton & I can't thank you guys enough! More

by ALYSSA_SELLS92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Acura of Berlin responded

Thank you, Alyssa, for taking the time to share your thoughts on working with Claudia and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

September 28, 2024

This dealer is top tier with service and customer service! I am always able to get in fast for an appointment. The staff is very friendly, helpful, knowledgeable, and don’t pressure for anything. I c More

by jchambe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

September 26, 2024

Jonathan was easy to work with, and was able to accommodate my limited schedule. He was very professional. More

by AKOSCIUKIEWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

September 24, 2024

Very friendly, reception was excellent, she kept me informed and the work was done fast, the car was retuned to me in great shape More

by TFAATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

September 23, 2024

Claudia is amazing. Great customer service she went above and beyond to make sure I was comfortable with my decisions. No pressure. Eric is one of the best G.M.you’ll me More

by LEXDIAMOND27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Acura of Berlin responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

September 22, 2024

Jonathan was very kind, helpful and professional. It is clear he has a lot of experience and was able to answer all of my questions. More

by epigirl17435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Acura of Berlin responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

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