Matthew Roy

I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was done correct correctly. More

by matturi58 Verified Customer Verified Customer

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My experience with Acura of Berlin was positive from the very beginning. I had already decided that I wanted the Acura MDX and was very determined to get one. I visited several dealerships while shopping ar very beginning. I had already decided that I wanted the Acura MDX and was very determined to get one. I visited several dealerships while shopping around, but I wasn't able to get a price that I felt was right. When I came to Acura of Berlin, Raj (Navaraj Sankar) greeted me and was extremely helpful throughout the process. He was knowledgeable, professional, and never pushy. He made the experience comfortable and was genuinely invested in helping me get the right vehicle. Eric and Zeon were also great to work with and were able to give me a very good price, which ultimately made me decide to purchase from Acura of Berlin. I live quite far away, but the deal I received made the drive and the extra hassle absolutely worth it. After purchasing the MDX, I noticed a scratch on the passenger-side window glass that appeared to be a manufacturing defect. The dealership took care of it and replaced the glass. The service department was also excellent and handled the issue smoothly. Overall, I had a great experience with Raj, Eric, Zeon, and the service department. Even though Acura of Berlin is far from where I live, I would make the drive again. The great pricing, excellent customer service, and support even after the sale made it completely worth it. I highly recommend Acura of Berlin. More

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I bought an Acura solely because I like the service department team, including Matthew in particular. department team, including Matthew in particular. More

by SUZANNEWALSH1 Verified Customer Verified Customer

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The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things. Excellent customer service and excellent service to the vehicle. Can’t say enough great things. More

by SHAY.AMORRISSEY Verified Customer Verified Customer

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I'd like to say the staff that took care of us for the acura were extremely helpful and regardless it was an insurance issue they made sure i was able to pick up my car. acura were extremely helpful and regardless it was an insurance issue they made sure i was able to pick up my car. More

by Nico20josh1 Verified Customer Verified Customer

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Wow! 🤩 Jim Pompei is one of the best of a person I have ever met! My family has been looking for a new/newer car. Well, luck was on our side when we wa 🤩 Jim Pompei is one of the best of a person I have ever met! My family has been looking for a new/newer car. Well, luck was on our side when we walked into Acura of Berlin. Jim, is just completely amazing! His salesmanship/representation of Acura of Berlin is top notch. He’s got the best of vibes. The moment you meet him & he speaks- you just know you have someone who will be going up to bat for you. What a delight to have Jim to work with. His knowledge is impressive. We learned so much. Jim left not a one detail out. If we had a question, he had the answer.-& Instantly….with no delay or hesitation. With Jim, we found a beautiful car. We simply Love it. Ooh! Is it GORGEOUS, smooth & a comfortable ride. Not a negative to be said. No doubt meeting Jim really was a perfect day. Showing us the exact car we needed. Introducing us to the wonderful Acura of Berlin team.. We saw the way they all worked so well together. It was a no brainer! We found our car. We found our teammate & team. Jim you are impeccable. It’s such a comfort to know that there was no guesswork with you. FINALLY!! A real person. Understanding,listens,not pushy. You worked to the tenth degree, along with part of your devoted team of associates. (a couple to mention are Brandon & Tom). Thank you for being by our side every step of the way. We have our dream car. Smiles all around. You made what could be a difficult experience, so positive. There is no other dealership we will ever visit. Future cars? We will be here- with Jim Pompei!! More

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The service department is very friendly, helpful and so accommodating to me over the years. I have been a customer to Acura Berlin for over 6 years and it is also conveniently close to my house! Win win. accommodating to me over the years. I have been a customer to Acura Berlin for over 6 years and it is also conveniently close to my house! Win win. More

by LETITIAJH23 Verified Customer Verified Customer

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Brandon is wonderful! In order to secure my dream car, he so generously gave a detailed outline of what my next steps should be. Witnessing his support both from and for In order to secure my dream car, he so generously gave a detailed outline of what my next steps should be. Witnessing his support both from and for his team, earned him my complete respect. I’m thankful for his display of a positive & professional work ethic. Brandon’s dedication in having higher standards has provided me with the fact that he is a responsible person to rely on. His help was superior & most needed. More

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Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient. Offering either late service on weekdays or Saturday service would help a lot more convenient. More

by Lumper321 Verified Customer Verified Customer

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Very nice and friendly people, easy to talk to, even gave me a quote on some things I needed done to my car me a quote on some things I needed done to my car More

by Scottrell2828 Verified Customer Verified Customer

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