Brandon Hines

m and Jessica were both incredibly helpful. Jim was straightforward without ever being pushy. He took the time to show me all of my options and helped me get to a monthly payment I was comforta Jim was straightforward without ever being pushy. He took the time to show me all of my options and helped me get to a monthly payment I was comfortable with. Jessica truly went above and beyond. We had traveled quite a distance and were hoping to take the car home that day. She made multiple phone calls to coordinate our insurance coverage and even had our case escalated to a management team that same day to obtain the documents we needed after hours so we could drive the vehicle home. The dealership was clean and comfortable, we were frequently offered snacks and beverages, and everyone checked in on us periodically without ever making us feel pressured. Overall, it was a great experience, and I really appreciated the effort Jim and Jessica put into making everything work for us. More

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Jim, Jessica, and Branden were amazing! I went in looking for something specific and not only were they all super helpful; they were quick to answer any questions I had, and as a first time I went in looking for something specific and not only were they all super helpful; they were quick to answer any questions I had, and as a first time Acura purchaser, they made the experience an enjoyable one. If I am ever back in the market or know anyone looking for a vehicle, I will send them to Jim & Team! Thanks Acura of Berlin, I love my new car!! More

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Excellent dealer easy to work with very understanding and professional I can’t thank Jen and Brandon enough for making this car purchase a good experience! Highly recommend working with this dealership for a professional I can’t thank Jen and Brandon enough for making this car purchase a good experience! Highly recommend working with this dealership for a car! More

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This was our second purchase from this dealership. Jim provided outstanding service and made the transaction seamless. Jim was honest, straightforward and genuinely interested in helping us. We would Jim provided outstanding service and made the transaction seamless. Jim was honest, straightforward and genuinely interested in helping us. We would truly recommend him to anyone looking to purchase a vehicle. We were very comfortable with our decision to purchase our MDX. Jessica was also knowledgeable and professional which assisted us making decisions regarding the vehicle. It was a great experience. More

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Excellent experience purchasing my MDX! Very professional and knowledgeable staff that made the whole process easy for us! Very professional and knowledgeable staff that made the whole process easy for us! More

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From start to finish, our experience at Acura of Berlin was nothing short of exceptional! A huge thank you to Jim Pompei and Branden for making the entire car-buying experience so enjoyable, seamless, a was nothing short of exceptional! A huge thank you to Jim Pompei and Branden for making the entire car-buying experience so enjoyable, seamless, and stress-free. Jim was absolutely fantastic! His professionalism, knowledge, patience, and genuine personality truly set him apart. Along with Branden, they went above and beyond to make us feel comfortable, valued, and appreciated throughout the entire process. What impressed us most was that we never felt like just another sale. Instead, we were treated like family. That kind of customer service is rare these days, and it certainly doesn’t go unnoticed. As someone who understands the importance of building relationships and delivering exceptional customer service, I can confidently say that Jim and Branden knocked it out of the park! We couldn’t be happier with our new Acura MDX and the experience we had purchasing it. If you’re in the market for an Acura, do yourself a favor and go see Jim Pompei at Acura of Berlin. You won’t be disappointed! Thank you both for making this such a memorable experience. You’ve earned our trust, our appreciation, and our future business! ⭐⭐⭐⭐⭐ More

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Could not have made the process any easier. From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, f From sales, management, finance, and delivery, each employee knows their roles, and isn't afraid to get the answer to something they don't. Honest, fair, and streamlined. Plus, they had a great inventory of the specific vehicle I was looking for, so many options available. More

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Something about Acura you always gotta love, the wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enou wonderful staff who always help you get yours!! Thank you to all the wonderful Berlin staff, you guys are truly remarkable and I can’t thank you enough. More

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Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off Good quality Easy to schedule the appointment and smooth drop off More

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Worst Customer experience lack of disclosure on vehicle purchase very poor follow up do not recommend purchase very poor follow up do not recommend More

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