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Jonathan Roath
Jonathan Roath at Acura of Berlin

Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
149 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

20 yrs

Languages Spoken

English English

4.8

149 Reviews

Write a Review

149 Reviews of Jonathan Roath

July 21, 2026

Dealership Rating
Employee Rating

Acura of Belin always works to accommodate customers and give the best deals possible for service expenses More

by GP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Jul 22, 2026

Acura of Berlin responded

Thank you for the five-star review. We’re glad our team could accommodate your Acura MDX service needs and provide great value. Eric Diaz General Manager 860-829-3787

July 18, 2026

Dealership Rating
Employee Rating

Great Dealership friendly knowledgeable staff helped guide me through the purchase of my leased vehicle. More

by Paul Calaluce
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Keith Davis, Brandon Hines, Jennifer Ledwith

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Jul 18, 2026

Acura of Berlin responded

We’re delighted our friendly, knowledgeable staff guided you through leasing your Acura TLX. Thanks for choosing the TLX and sharing your positive feedback. Eric Diaz General Manager 860-829-3787

July 15, 2026

Dealership Rating
Employee Rating

He is customer focused with a heart which is hard to find in the car business. More

by danajschwartz1508
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Jul 15, 2026

Acura of Berlin responded

Thank you for recognizing Jonathan’s thoughtful approach during your Acura RDX service. We’re happy you felt genuinely cared for throughout the visit. We appreciate your trust and look forward to assisting you again. Eric Diaz General Manager 860-829-3787

July 08, 2026

Dealership Rating
Employee Rating

I bought an Acura solely because I like the service department team, including Matthew in particular. More

by SUZANNEWALSH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Brian Roush

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Jul 08, 2026

Acura of Berlin responded

Thank you for choosing your Acura MDX and trusting our service team. Matthew will be thrilled to know his efforts contributed to your decision. We appreciate your support and look forward to caring for your MDX in the future. Eric Diaz General Manager 860-829-3787

June 27, 2026

Dealership Rating
Employee Rating

Managed a complex repair keeping me constantly updated with the progress and managed all aspects of w3rd party warranty claim More

by Mark.e.smith16
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Jun 27, 2026

Acura of Berlin responded

We’re glad Jonathan kept you informed throughout the complex MDX repair and handled the third party warranty claim. We appreciate your 5-star rating and your trust in our service for your Acura MDX. Eric Diaz General Manager 860-829-3787

June 03, 2026

Dealership Rating
Employee Rating

Misleading and unprepared The service dept is the only reason my family uses that dealership. More

by Khamiarie20
Recommend Dealer
No

Other Employees Tagged: Jonathan Roath

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Jun 10, 2026

Acura of Berlin responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

June 01, 2026

Dealership Rating
Employee Rating

Jonathan was excellent. He answered the questions I had. He explained the service and results of the inspection very well. He was very knowledgeable. He was pleasant, very t More

by Pat@patdeasy.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2026

Acura of Berlin responded

Hearing that Jonathan provided clear answers and guided you through the Acura RDX inspection smoothly is great. We’re glad the service stayed right on schedule. Thank you for recommending him to others. Eric Diaz General Manager 860-829-3787

May 19, 2026

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Employee Rating

Wonderful service way better then dealer in Manchester ct I always go to the dealer best service More

by stephonfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Roush

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May 19, 2026

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

May 10, 2026

Dealership Rating
Employee Rating

The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things. More

by SHAY.AMORRISSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Brian Roush, Anaia Oquendo, Alan Stein

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May 10, 2026

Acura of Berlin responded

We’re delighted to hear that our team was friendly and helpful during your service visit. Alan and our technicians are glad your Acura RDX received excellent care. Thank you for sharing such positive feedback. Eric Diaz General Manager 860-829-3787

May 07, 2026

Dealership Rating
Employee Rating

Very polite and professional to deal with! Every time I have a question and I go to Acura he helps me with out hesitation! More

by ESTELLAMAIA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2026

Acura of Berlin responded

Thank you for recognizing Jonathan’s professional approach with your Acura ADX. We’re glad he could answer your questions promptly and without hesitation. We look forward to assisting you again soon. Eric Diaz General Manager 860-829-3787

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