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Jonathan Roath
Jonathan Roath at Acura of Berlin

Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
152 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

20 yrs, 1 mo

Languages Spoken

English English

4.8

152 Reviews

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152 Reviews of Jonathan Roath

August 22, 2026

Dealership Rating
Employee Rating

Professional,pleasant,accommodating, every time I've there,I've leased for many years,always treated well!! More

by RJEFFH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Aug 22, 2026

Acura of Berlin responded

We’re glad our service department has been courteous, friendly, and attentive every time you’ve visited. Knowing you feel well cared for throughout your years leasing your MDX means a lot to our service team. Eric Diaz General Manager 860-829-3787

August 11, 2026

Dealership Rating
Employee Rating

I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was More

by matturi58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Brian Roush

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Aug 11, 2026

Acura of Berlin responded

Your feedback about how we kept you informed before starting work highlights our commitment to clear communication. Knowing the appointment fit your schedule and that your Acura TL was serviced on time is rewarding. Hearing that everything met your expectations means a lot to our service team. Eric Diaz General Manager 860-829-3787

August 10, 2026

Dealership Rating
Employee Rating

During my oil change service, I was updated on the progress of my car, shown video, and was told of other issues that needed to be fixed. I was able to get everything ordered and fixed by the next day More

by Ragana
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Aug 10, 2026

Acura of Berlin responded

Your mention of video updates during your oil change highlights how our service team prioritizes keeping you informed. Hearing that everything was ordered and fixed by the next day means a lot to our service team. We’re glad we could arrange a service car while your Acura RDX underwent repairs. Eric Diaz General Manager 860-829-3787

July 21, 2026

Dealership Rating
Employee Rating

Acura of Belin always works to accommodate customers and give the best deals possible for service expenses More

by GP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

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Jul 22, 2026

Acura of Berlin responded

Thank you for the five-star review. We’re glad our team could accommodate your Acura MDX service needs and provide great value. Eric Diaz General Manager 860-829-3787

July 18, 2026

Dealership Rating
Employee Rating

Great Dealership friendly knowledgeable staff helped guide me through the purchase of my leased vehicle. More

by Paul Calaluce
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei, Keith Davis, Brandon Hines, Jennifer Ledwith

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Jul 18, 2026

Acura of Berlin responded

We’re delighted our friendly, knowledgeable staff guided you through leasing your Acura TLX. Thanks for choosing the TLX and sharing your positive feedback. Eric Diaz General Manager 860-829-3787

July 15, 2026

Dealership Rating
Employee Rating

He is customer focused with a heart which is hard to find in the car business. More

by danajschwartz1508
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Jul 15, 2026

Acura of Berlin responded

Thank you for recognizing Jonathan’s thoughtful approach during your Acura RDX service. We’re happy you felt genuinely cared for throughout the visit. We appreciate your trust and look forward to assisting you again. Eric Diaz General Manager 860-829-3787

July 08, 2026

Dealership Rating
Employee Rating

I bought an Acura solely because I like the service department team, including Matthew in particular. More

by SUZANNEWALSH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Brian Roush

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Jul 08, 2026

Acura of Berlin responded

Thank you for choosing your Acura MDX and trusting our service team. Matthew will be thrilled to know his efforts contributed to your decision. We appreciate your support and look forward to caring for your MDX in the future. Eric Diaz General Manager 860-829-3787

June 27, 2026

Dealership Rating
Employee Rating

Managed a complex repair keeping me constantly updated with the progress and managed all aspects of w3rd party warranty claim More

by Mark.e.smith16
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Jun 27, 2026

Acura of Berlin responded

We’re glad Jonathan kept you informed throughout the complex MDX repair and handled the third party warranty claim. We appreciate your 5-star rating and your trust in our service for your Acura MDX. Eric Diaz General Manager 860-829-3787

June 03, 2026

Dealership Rating
Employee Rating

Misleading and unprepared The service dept is the only reason my family uses that dealership. More

by Khamiarie20
Recommend Dealer
No

Other Employees Tagged: Jonathan Roath

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Jun 10, 2026

Acura of Berlin responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

June 01, 2026

Dealership Rating
Employee Rating

Jonathan was excellent. He answered the questions I had. He explained the service and results of the inspection very well. He was very knowledgeable. He was pleasant, very t More

by Pat@patdeasy.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 01, 2026

Acura of Berlin responded

Hearing that Jonathan provided clear answers and guided you through the Acura RDX inspection smoothly is great. We’re glad the service stayed right on schedule. Thank you for recommending him to others. Eric Diaz General Manager 860-829-3787

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