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Rachel Cutler
Rachel Cutler at Acura of Berlin

Rachel Cutler

Service Manager

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.0
23 Reviews

Passion for cars, the gym and my dogs. Stop by and say hello.

Dealership Experience

2 yrs, 1 mo

Industry Experience

13 yrs, 3 mos

4.0

23 Reviews

Write a Review

23 Reviews of Rachel Cutler

October 22, 2026

Dealership Rating
Employee Rating

Acura Berlin staff member hasn’t been very helpful, I have an issue and I keep getting the runaround. More

by Petter.long11
Recommend Dealer
No
Print
Oct 22, 2026

Acura of Berlin responded

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Our team strives to provide clear communication and explore available options when addressing our customers' concerns. While there may be situations where certain repairs or coverage fall outside the manufacturer's warranty guidelines, we always aim to be transparent about what options are available. We welcome the opportunity to discuss your concerns further and encourage you to contact our service department directly so we can better understand your experience. Rachel Cutler Service Manager

October 08, 2026

Dealership Rating
Employee Rating

I didn't deal with Rachel cutler I actually dealt with a gentleman called Jonathan and he was absolutely great More

by Martinez_jonathan3
Recommend Dealer
Yes

Other Employees Tagged: Rachel Cutler

Print
Oct 08, 2026

Acura of Berlin responded

We’re glad the service on your Acura TLX went smoothly. Knowing you felt supported by our service team means a lot to us. Eric Diaz General Manager 860-829-3787

September 07, 2026

Dealership Rating
Employee Rating

Very good. Staff were very professional Will recommend Berlin Acura to family and friends Excellent customer service More

by celyc13
Recommend Dealer
Yes

Other Employees Tagged: Rachel Cutler

Print
Sep 17, 2026

Acura of Berlin responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Eric Diaz General Manager 860-829-3787

Sep 07, 2026

celyc13 responded

Excellent customer service!!

April 11, 2026

Dealership Rating
Employee Rating

From the Top excellent service with a smile thank you Eric GM Jim brand specialists Jessica F&I everything went smooth and transparent highly recommend 5 star service More

by Jr1173
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Diaz, Jim Pompei, Brandon Hines, Jessica Deedon, Zeon Horsford , Aaliyah Barrett

Print
Apr 11, 2026

Acura of Berlin responded

It’s wonderful to hear Eric, Jim and Jessica guided you through a clear and seamless process. Thank you for recommending us and for the five-star rating. Eric Diaz General Manager 860-829-3787

March 07, 2026

Dealership Rating
Employee Rating

Service was good and have no complaints. Definitely will use Berlin of Acura again Thank you More

by AJR6366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Brian Roush

Print
Mar 07, 2026

Acura of Berlin responded

It’s wonderful to hear that your service experience met your expectations. Thank you for choosing us to care for your Acura. We look forward to helping you again. Eric Diaz General Manager 860-829-3787

December 05, 2025

Dealership Rating
Employee Rating

Excellent service, taking well car for customers needs. Staffs are very nice and friendly, would answer all questions you have. Service department is very clean and well maintained. More

by denchuong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

Print
Dec 05, 2025

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

December 04, 2025

Dealership Rating
Employee Rating

Easy to make convenient appointment for recall work. Completed the repair in less time than what they said it would take More

by jprovost2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

Print
Dec 05, 2025

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

September 22, 2025

Dealership Rating
Employee Rating

Very nice and friendly people, easy to talk to, even gave me a quote on some things I needed done to my car More

by Scottrell2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Brian Roush, Anaia Oquendo , Steve Hooker, Emma Ibbitson

Print
Sep 22, 2025

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

September 02, 2025

Dealership Rating
Employee Rating

Very friendly, Keith was on top of his game. Would definitely come back for service More

by tblasz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Brian Roush

Print
Sep 02, 2025

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

August 18, 2025

Dealership Rating
Employee Rating

Great friendly service, very helpful and told me everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees More

by VITOS1666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jonathan Roath, Brian Roush

Print
Aug 18, 2025

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

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