Tom Coward
Tom Coward at Smythe Volvo
Refer Me

Tom Coward

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

Contact Me
4.9
400 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

400 Reviews

Write a Review

400 Reviews of Tom Coward

September 20, 2024

Dealership Rating
Employee Rating

Tom Coward & Doug MacAdam have been wonderful with my customer service. Always very helpful and up front with what needs to be done. I feel as if I can really trust them when it comes to my car. Thanks f More

by jdeangel28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Tom Coward & Doug MacAdam

Sep 28, 2024

Smythe Volvo responded

We are fortunate to have the knowledge and experience of Tom and Doug for the last few decades. They are great people and true professionals. Thank you for this wonderful review.

September 18, 2024

Dealership Rating
Employee Rating

This is our 7th Volvo we have purchased in 17 years from Smythe Volvo. We also have them serviced there as well. Very happy with the service and Sales Kyle Jackson. No pressure, easy to work with. I see no More

by linda.m.barnes29
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 28, 2024

Smythe Volvo responded

We are so fortunate to have customers like you who feel more like family than customers. Thank you for taking the time out of your day to post these kind words and thank you for your business.

August 03, 2024

Dealership Rating
Employee Rating

This dealership is very professional. They treat you with respect and are extremely courteous and helpful to make sure you are happy with the deal. More

by ronnieb
Recommend Dealer
Yes
Sep 13, 2024

Smythe Volvo responded

This is an awesome review. Thank you for taking the time to share your experience and thank you for your kind words.

July 31, 2024

Dealership Rating
Employee Rating

Another wonderful experience with Kyle and his Smythe team! Always professional, always prepared, never any pressure! Thank you Kyle and Smythe Volvo for making it easy! More

by Blondie579
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Scott Jackson, Paul Leary, Kyle Jackson , Jean Delva, Dina Thomson

Sep 13, 2024

Smythe Volvo responded

Kyle is a strong member of our sales team and thank you for the kind words. We appreciate your business.

July 23, 2024

Dealership Rating
Employee Rating

Thank you to Doug, Dina, Tom, Tina and the rest of the team for recently helping me with my 2021 xc40. In addition, the team continues to help me with multiple Smythe volvos at any one time. Sales is im More

by johnwauters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2024

Smythe Volvo responded

Thank you for this fantastic review of our service department. We are fortunate to have a customer like you.

July 22, 2024

Dealership Rating
Employee Rating

Many thanks again to Kyle and his excellent Smythe team. They are always available when I need them and the service is amazing! More

by Rose2020
Recommend Dealer
Yes

Other Employees Tagged: Kyle Jackson , Dina Thomson

Jul 23, 2024

Smythe Volvo responded

I’m behalf of Kyle, our service team, and our sales team I want to say thank you for these kind words and thank you for choosing Smythe Volvo. We appreciate your business.

July 01, 2024

Dealership Rating
Employee Rating

All staff members were courteous, attentive and responsive. The sales process was respectful and ultimately, the car delivery was personalized and Jean, very patient. I would recommend this dealers More

by Senkjs
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Del Valle , Jean Delva

Jul 23, 2024

Smythe Volvo responded

Great review! Your experience is one we strike to provide to all of our customers. Thank you for choosing Smythe Volvo .

June 26, 2024

Dealership Rating
Employee Rating

Tom Coward was my Service Rep on our last visit to Smythe - He is the epitome of excellent customer service as is the entire Service Department team. We have been going to Smythe Volvo for 25+ years and w More

by Joyce L. Martinsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Tina Dewald , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

Wonderful review! Tom is the epitome of excellent service. We are fortunate to have him on our team and we are fortunate to have customers like you.

June 21, 2024

Dealership Rating
Employee Rating

I brought my car to be serviced on 6/14/2024 and both Dina and Doug assisted me. Both of them were very attentive and thorough. Dina informed me of exactly what needed to be done. When the job was com More

by renee44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

Thank you for posting this five star review about our service department, Dina and Doug. We are fortunate to have such a strong team and service and to have great customers like you.

June 17, 2024

Dealership Rating
Employee Rating

As we have come to expect, Tom Coward and the rest of the team at Smythe's service department took great care of us again twice lately. The appointment calls were promptly answered and convenient appointmen More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald , Dina Thomson

Jun 28, 2024

Smythe Volvo responded

Your time is important to us. It’s my Volvo. We focus on continually improving our process to make sure we respect that. Tom Coward is a master at this. Thank you for taking my time out of your day to post this excellent review about Tom Coward, Tina and our service team.

1
...

Dealership Inventory (470 Vehicles)

used 2023 Volvo XC90 car, priced at $51,895
2023 Volvo XC90
used
Crystal White exterior
Automatic
All-wheel Drive
new 2025 Volvo V60 Cross Country car, priced at $55,025
2025 Volvo V60 Cross Country
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
new 2025 Volvo V60 Cross Country car, priced at $55,025
2025 Volvo V60 Cross Country
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive
used 2017 Audi Q3 car, priced at $17,685
2017 Audi Q3
used
Black exterior
Automatic
All-wheel Drive
new 2025 Volvo XC90 car, priced at $66,465
2025 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
used 2022 Volvo XC60 Recharge Plug-In Hybrid car, priced at $42,395
2022 Volvo XC60 Recharge Plug-In Hybrid
used
Denim Blue Metallic exterior
Automatic
All-wheel Drive