Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool | Page 9

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.5
170 Reviews
4.5

170 Reviews

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170 Reviews of Richard Pool

April 08, 2025

Dealership Rating
Employee Rating

Been servicing my BMW vehicles for over 10 years at BMW of Orland Park. Service is always top notch! More

by Anetka6015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Coster

Apr 10, 2025

BMW of Orland Park responded

We're glad you've enjoyed working with us! We appreciate your business and look forward to seeing you again at BMW of Orland Park.

April 08, 2025

Dealership Rating
Employee Rating

Job fix after 4 visits. employee working hard to solve the issue.finally job done. Thanks for ALL. More

by BMN1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Tony Scanlon

Apr 08, 2025

BMW of Orland Park responded

Thanks a million, from the BMW of Orland Park Team!

April 05, 2025

Dealership Rating
Employee Rating

I had a great experience working with Richard Pool at BMW Ziegler Orland Park. His professionalism and dedication to customer satisfaction were impressive. Richard took the time to explain service options cl More

by JO_LIMTANGCO
Service Price Transparency
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Recommend Dealer
Yes
Apr 07, 2025

BMW of Orland Park responded

Jo, we're delighted to hear about your positive experience with Richard at BMW of Orland Park! Our team is committed to providing exceptional service, and it's great to know that Richard delivered just that. Thank you for recommending him!

April 03, 2025

Dealership Rating
Employee Rating

The dealership and representative were excellent, in communication, relaying information, delivering great service to my vehicle, 2019 I3. More

by CHEMICAL4ALL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 03, 2025

BMW of Orland Park responded

Thank you for sharing your positive experience with us at BMW of Orland Park! We're delighted to hear that our team provided excellent communication and service for your 2019 BMW i3. Safe travels, and we look forward to assisting you in the future!

March 30, 2025

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Great place and great services. People are friendly and helpful. I would recommend this place for everyone. More

by HSANDID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mahdi Armoush

Apr 01, 2025

BMW of Orland Park responded

Thank you for recommending BMW of Orland Park! We're delighted to hear that our friendly and helpful team made your experience a positive one. We appreciate your support!

March 26, 2025

Dealership Rating
Employee Rating

I love BMW of Orland Park. My service advisor was very nice and professional; he knew his work well. More

by NMMITTS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Hatchett , Cory Kazienko

Mar 26, 2025

BMW of Orland Park responded

Thank you for your confidence in BMW of Orland Park! We are glad that our team has been professional and helpful. See you next time!

March 26, 2025

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Employee Rating

Richard is the best person I’ve dealt with. Way better then the previous guy kevin More

by OMRANABDALLAH15
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 26, 2025

BMW of Orland Park responded

We appreciate your business and your kind words for Richard! Thanks from the BMW of Orland Park Team!

March 23, 2025

Dealership Rating
Employee Rating

A fantastic group of people! !! Professional and personable — like family!!! From the managers, sales people and the receptionists, to all the guys and a girl once upon a time McK More

by WRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

BMW of Orland Park responded

It's wonderful to hear that you felt like part of the family at BMW of Orland Park! We're proud of our team's professionalism and personable service. Thank you for sharing your experience with us!

March 20, 2025

Dealership Rating
Employee Rating

Richard did his usual effort to provide great service, was in and out in a reasonable amount of time. More

by DONAHUEDD
Service Time
Recommend Dealer
Yes
Mar 21, 2025

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that Richard provided great service and made your visit at BMW of Orland Park efficient. We appreciate the feedback and look forward to serving you again in the future!

March 08, 2025

Dealership Rating
Employee Rating

Great service. I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to ge More

by ISCHYSIA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

BMW of Orland Park responded

We're delighted to hear about your positive experience at BMW of Orland Park! It's great that our team provided excellent service and kept you informed throughout the process. We look forward to welcoming you back in the future!

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