Richard Pool | Page 10

I brought my car in for recall & passenger restraint system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait an hour for the dx. I waited for over 2 hours to be told a laundry list of items including that it was the air flap issue again. Said he emailed my warranty co to see what they would cover. I waited another three hours. No one offered me water or came and gave me an update or even texted an update. I was provided a loaner at 51/2 hours and went home. Zero updates. Turns out I had one issue and flaps was mechanical issue not electrical and not covered under warranty. No video sent of damage but it would be $1,500 to fix. I said no to flap repair and yes to the seal repair. When I picked up my car-everything was fine. No warning lights. So, what was it because if the flaps were damaged wouldn’t that cause an issue? I am still wondering what happened to the list of things that were wrong. I just want to know what actually happened. Terrible service. And I keep getting emails you want to buy my car. No thanks I’ll go to bill jacobs. More

by KARIFITZ9 Verified Customer Verified Customer

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Lyn was extremely nice at the service desk. Cashier was nice. Richard was not nice nor helpful at all. He had his vape on his desk and treated me as if I was the biggest bother in the world. I Cashier was nice. Richard was not nice nor helpful at all. He had his vape on his desk and treated me as if I was the biggest bother in the world. I would never bring my car back to be serviced with him again. He lost my keys as well as was not on top on his job when it came to my car which is why I chose to have my car serviced else where. More

by Cb23 Verified Customer Verified Customer

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Amazing experience. I was told what services were due, how much each service would cost and an ETA. I was given a shuttle back to my house until the car was ready and I I was told what services were due, how much each service would cost and an ETA. I was given a shuttle back to my house until the car was ready and I love the video the technician provided detailing what the car needs and what his process was for the fixes he would apply More

by SAMERABUKHALED Verified Customer Verified Customer

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I always get top notch service when I visit. I have a local BMW within 4 miles from home, but I always come to Orland Park because they show me that they care! I have a local BMW within 4 miles from home, but I always come to Orland Park because they show me that they care! More

by NICOLEBRAD03 Verified Customer Verified Customer

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Richard pool always does an amazing job at servicing my fleet and always having me leave happy. I sometimes wish service was due sooner just to see richard and the amazing team. Thank you for all that you fleet and always having me leave happy. I sometimes wish service was due sooner just to see richard and the amazing team. Thank you for all that you do richard you are an amazing asset to BMW. More

by Chicagoexecutivesx Verified Customer Verified Customer

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I HAVE OWNED MORE THAN 15 CARS IN MY YOUNG LIFE. .. I HAVE NEVER BEEN TAKEN CARE OF OF BETTER THAN I HAVE AT BMW OF ORLAND PARK... THEY ARE THE ONLY DEALERSHIP THAT HAS GONE ABOVE AND BEYOND TO MAKE .. I HAVE NEVER BEEN TAKEN CARE OF OF BETTER THAN I HAVE AT BMW OF ORLAND PARK... THEY ARE THE ONLY DEALERSHIP THAT HAS GONE ABOVE AND BEYOND TO MAKE ME FEEL THAT MY BUSINESS MATTERS. EVERY CHICAGOLAND AREA DEALERSHIP SHOULD TAKE NOTES FROM BMW OF ORLAND PARK!!! THANK YOU ZEIGLER BMW FOR ALL THAT YOU HAVE DONE AND DO... KEEP IT UP. More

by KB LOGISTICS MGMT INC. Verified Customer Verified Customer

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Always great quick service. No wait when I make an appointment. Thanks Tony for getting me in and taking care of my service No wait when I make an appointment. Thanks Tony for getting me in and taking care of my service More

by Tom Wilson Verified Customer Verified Customer

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Thank you for the Very attentive & patient Customer Service from Dion Grace!!!! His explanation of the issues was better understood & appreciated. Service from Dion Grace!!!! His explanation of the issues was better understood & appreciated. More

by NICOLEC240 Verified Customer Verified Customer

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Not a great experience at all, since the moment I walked in. The staff. N in. The staff. N More

by LUISANASALAZAR26 Verified Customer Verified Customer

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Prompt and good service . On time, full inspection was done , the car was washed thereafter, all in less than an hour. On time, full inspection was done , the car was washed thereafter, all in less than an hour. More

by HASSANAZAR Verified Customer Verified Customer

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