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Richard Pool
170 Reviews
170 Reviews
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170 Reviews of Richard Pool
May 31, 2026
To whom this may concern the service was great everyone was very nice and friendly that meant a lot was very nice and friendly that meant a lot More
by LASHANABANKS
Verified CustomerOther Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Rob Snipe, Jordan Vieceli, Steven Anderson, Eddie Marquie
May 28, 2026
⭐⭐⭐⭐⭐ I had a great experience at BMW of Orland Park and wanted to specifically recognize Richard Pool for his excellent service. From start to finish, Richard was professional, knowledgeable, and very and wanted to specifically recognize Richard Pool for his excellent service. From start to finish, Richard was professional, knowledgeable, and very easy to work with. He kept me updated throughout the process, explained everything clearly, and made the entire experience feel smooth and stress-free. One thing that really stood out was that I never felt pressured or brushed off — which can sometimes happen at dealerships. Richard genuinely made me feel like my time and concerns mattered. The level of communication and customer care was top-notch. If you’re looking for a dealership that treats people with respect and actually provides a premium customer experience to match the BMW brand, I highly recommend asking for Richard Pool at BMW of Orland Park. Definitely 5-star service. More
by DMG
May 23, 2026
It was good service. The only thing I didn't like was that I had to leave it for over four hours, and I was left without a car to get to work. The only thing I didn't like was that I had to leave it for over four hours, and I was left without a car to get to work. More
by GUTIERREZDE@HOTMAIL.COM
May 20, 2026
Richard was clear and upfront about pricing for service which is appreciated. The long line to get in was confusing because I didn’t know at first to just leave my car outside to go inside to check in. A s which is appreciated. The long line to get in was confusing because I didn’t know at first to just leave my car outside to go inside to check in. A service attended going outside every 10-15 minutes to instruct may be helpful when the line is long. More
by DKWASIT
May 04, 2026
Services were exceptional from all staff involved. I always have a pleasant experience with every visit I always have a pleasant experience with every visit More
by ADAVIS7169
Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Rob Snipe, Jordan Vieceli, Steven Anderson, Eddie Marquie
April 29, 2026
Incredibly kind and generous with his time. I was worried about my vehicle and he immediately asked service to take a look. Super grateful for the assistance! I was worried about my vehicle and he immediately asked service to take a look. Super grateful for the assistance! More
by VICTORIAm
April 16, 2026
I had my car in for service and had to take it back, then found out I’d have to do the service. They still arranged for a loaner to get the work done. Always great service found out I’d have to do the service. They still arranged for a loaner to get the work done. Always great service More
by mken0421
Other Employees Tagged: Brian Coster
April 12, 2026
They always take great care of me providing loaners and meeting me at convenient locations meeting me at convenient locations More
by mken0421
Other Employees Tagged: Brian Coster
April 11, 2026
I purchased my X5 new in 2001 from this dealership (previous owners.) I have continued to bring it in because I have received superior service. Mr. Pool has always treated me with kindness and respec (previous owners.) I have continued to bring it in because I have received superior service. Mr. Pool has always treated me with kindness and respect. Every person with whom I have interacted has been pleasant and competent. I don’t remember all the names but rest assured if I had been mistreated or made to feel uncomfortable, I would speak up. Your dealership is the only place that has worked on my car since I bought it back in 2001. Thanks for the excellent service. More
by MATY2749
Other Employees Tagged: James Hatchett, Jason Jakubowski , I don’t remember all the names. Take a look at my record & give everyone on the list top stars!
