Richard Pool | Page 2

Good overall service but took longer than stated. Very thorough maintenance tech and Sales staff Very thorough maintenance tech and Sales staff More

by LPLEAKE Verified Customer Verified Customer

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Good job in and out on time thank for the video , thank you for your service you for your service More

by APETTY1581 Verified Customer Verified Customer

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Fast, easy, efficient & connected. I felt very well taken care of, from the drop off to pick up it was perfect. I felt very well taken care of, from the drop off to pick up it was perfect. More

by MATTHEWCAIN16 Verified Customer Verified Customer

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I buy my vehicles from Zeigler auto group because of the great customer service I get every time!! great customer service I get every time!! More

by matt.mccullough78 Verified Customer Verified Customer

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I purchased my current vehicle from this dealership in 2020 and have had it serviced there ever since. Generally, when paying the premium associated with dealership service, I expect a correspondingly hig 2020 and have had it serviced there ever since. Generally, when paying the premium associated with dealership service, I expect a correspondingly high level of professionalism and communication. I brought my car in on Tuesday morning and had to call by the end of the day just to receive an update. At that time, I was told the vehicle had not yet been inspected. Later that evening, I received the diagnostic video. My service representative, Candice, was out sick on Wednesday, but I was not made aware of this until I called the service center myself mid-afternoon. I did not receive the repair estimate until the end of the day Wednesday, meaning it took nearly two days to receive an estimate. I approved the quoted repair of approximately $2,000 for a radiator fan replacement and new front brake pads. The vehicle was completed by the end of the day Thursday. While the turnaround time itself was somewhat longer than usual, it was not excessively problematic. My frustration stems from the lack of communication and internal coordination when my service representative was absent. No one proactively contacted me or transferred the ticket to another representative until I called seeking an update. To be clear, this is not Candice’s fault—people get sick. The issue appears to be with management and process. When a service advisor is unexpectedly out, their open tickets should be reassigned promptly to ensure continuity of service. This dealership charges a premium for both expert mechanical work and knowledgeable service representatives who are expected to provide above-average customer service. Given that standard, customers should not need to call multiple times over two days simply to receive updates on their vehicle. More

by Paris Stirrat Verified Customer Verified Customer

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I would recommend bringing your vehicle here for service. The staff at Ziegler are very professional knowledgeable and accommodating. Great Customer Service ! The staff at Ziegler are very professional knowledgeable and accommodating. Great Customer Service ! More

by KTENAS Verified Customer Verified Customer

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Welcoming and helpful. Professional and timely communication ongoing while waiting on service to be completed. Professional and timely communication ongoing while waiting on service to be completed. More

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Rich in service always take care of me and both my bmw’s ! Very satisfied Thank You ! Very satisfied Thank You More

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I had to bring my car in after I hit a curb and damaged a tire. Even though the service department was techically closed, Richard and the other service crew looked at the tire and end ensured there was a ti tire. Even though the service department was techically closed, Richard and the other service crew looked at the tire and end ensured there was a tire in stock. I was treated respectfully by every one during a stressful time for me. Great job by everyone. More

by CARMAE24 Verified Customer Verified Customer

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Rich is the best! Check in was easy, service was great and everything was done fast. Check in was easy, service was great and everything was done fast. More

by MARK@SILENTEDITION.COM Verified Customer Verified Customer

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