Rob Snipe

Rob was great! He communicated well and efficiently. When my car was done he let me know when it was cleaned and ready to be picked up. He communicated well and efficiently. When my car was done he let me know when it was cleaned and ready to be picked up. More

by ANG.BAX3 Verified Customer Verified Customer

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Rob Snipe was my service advisor, and he was extremely professional and courteous in addressing all of my concerns and issues. I would highly recommend asking for Rob when bringing your vehicle into the d professional and courteous in addressing all of my concerns and issues. I would highly recommend asking for Rob when bringing your vehicle into the dealership for service. I’m not saying the other advisors aren’t just as good, but I can personally say Rob is the real deal and truly goes above and beyond for his customers. When unexpected repairs were needed on my truck, the dealership even provided me with a courtesy ride to and from work, which I greatly appreciated. Overall, the customer service was excellent. Trust me — you won’t be disappointed! More

by PWD1983 Verified Customer Verified Customer

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Robert service advice and assistance exceeded all expectations. His attention to details and timely communication was greatly appreciated. expectations. His attention to details and timely communication was greatly appreciated. More

by NELSON40 Verified Customer Verified Customer

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Robert was great. He made sure that my requests were granted as asked. I will request hi For future services He made sure that my requests were granted as asked. I will request hi For future services More

by JODI.LYN1030 Verified Customer Verified Customer

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To whom this may concern the service was great everyone was very nice and friendly that meant a lot was very nice and friendly that meant a lot More

by LASHANABANKS Verified Customer Verified Customer

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Orland Park BMW dealer dealership is great! I appreciate the respectful and knowledgeable staff for making my car buyingexperience positive. I appreciate the respectful and knowledgeable staff for making my car buyingexperience positive. More

by howardmoore727 Verified Customer Verified Customer

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What I was most disappointed in was that, although I was notified that I needed brake fluid and an oil change, I was not notified that my maintenance agreement benefits was expiring on April 29th. My work notified that I needed brake fluid and an oil change, I was not notified that my maintenance agreement benefits was expiring on April 29th. My work done was May 6th and I was told that no exceptions could be made regarding extending the deadline. That has left a bad taste in my mouth for BMW. Our other car is a Lexus and we would receive notice regarding the end of our service contract. I feel that is a better customer/client relationship. I feel BMW would like their customer to miss their opportunity. More

by CHRISMBYRNE7 Verified Customer Verified Customer

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Cory was promoted to Service Manager at another dealership. Rob stepped in and took great care of my car and me. dealership. Rob stepped in and took great care of my car and me. More

by BBROADWELL Verified Customer Verified Customer

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He was so helpful and was able to meet my needs and I was inquired about helping getting a discount and he was able to inquired about helping getting a discount and he was able to More

by TATYANAMITCHELL757 Verified Customer Verified Customer

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Services were exceptional from all staff involved. I always have a pleasant experience with every visit I always have a pleasant experience with every visit More

by ADAVIS7169 Verified Customer Verified Customer

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