Richard Pool | Page 3
Service Client Advisor
BMW of Orland Park
11030 W 159th St
Orland Park, IL 60467
170 Reviews
Write a Review170 Reviews of Richard Pool
February 17, 2026
I wasn’t told that my BMW was ready for pick up the next day after I bought it in… the things that were supposed to be taken care of wasn’t and when I finally picked my car up after being there for a week. day after I bought it in… the things that were supposed to be taken care of wasn’t and when I finally picked my car up after being there for a week. When the Porter drove my car around the front and gave me the keys, when I got in my BMW X5 there was snow in the front seat in the door jam, and on the front floor of the driver side. More
February 15, 2026
Candace was great from start to finish. I came in for one thing and she assisted me with several more with not sweat off her back not to mention she was pregnant and I didn’t realize until I came in for one thing and she assisted me with several more with not sweat off her back not to mention she was pregnant and I didn’t realize until I was receiving my vehicle back after working with her for over a week!!! 10 stars to Candace from a very appreciative customer!!! Catrena More
Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Rob Snipe , Cory Kazienko, Candice Ocegueda
February 04, 2026
I showed up for a flat tire replacement, it was a good experience for not having scheduled it. Done within an hour. Richard told me about some maintenance things that were missed on a prior visit (windshi experience for not having scheduled it. Done within an hour. Richard told me about some maintenance things that were missed on a prior visit (windshield wipers, some other fluids) which I’m getting done soon, just have to finish some overtime work. But he went above and beyond by linking my vehicle with the appropriate owner online. There was some disconnect which I don’t fully understand but Rich helped a ton. More
Other Employees Tagged: Sid Armoush
February 01, 2026
My experience at BMW of Orland Park has always been excellent, from sales to service, overall quality and customer service are very high excellent, from sales to service, overall quality and customer service are very high More
Other Employees Tagged: Mohammed Altarifi , Candice Ocegueda
January 29, 2026
Excellent dealership who take good care of their customers. When I needed I new car I knew the right place to go…Zeigler of Orland Park. They take good care of their customers! customers. When I needed I new car I knew the right place to go…Zeigler of Orland Park. They take good care of their customers! More
Other Employees Tagged: Colleen Wright
January 25, 2026
The staff was so accommodative. I had to be in class by 3pm. The made sure that The car was ready by 2:25pm in time for me to make it to class. Thanks. I had to be in class by 3pm. The made sure that The car was ready by 2:25pm in time for me to make it to class. Thanks. More
Other Employees Tagged: Candice Ocegueda
January 09, 2026
Ok ok ok o k ok obk oko bk ok oko mok ok ok ok More
Other Employees Tagged: Alvin Crowder, Dion Grace, James Hatchett, Jason Jakubowski, Rob Snipe, Jordan Vieceli , Cory Kazienko, Candice Ocegueda
January 07, 2026
My overall experience was extremely professional. Service was excellent all work was done in a reasonable amount of time. Waiting area has an excellent coffee machine with comfortable seating. Service was excellent all work was done in a reasonable amount of time. Waiting area has an excellent coffee machine with comfortable seating. More
January 03, 2026
Service was quick and easy. They gave me a loaner while the car was in for a recall. They gave me a loaner while the car was in for a recall. More
Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Rob Snipe, Jordan Vieceli , Cory Kazienko, Candice Ocegueda

