Richard Pool | Page 3

My overall experience was extremely professional. Service was excellent all work was done in a reasonable amount of time. Waiting area has an excellent coffee machine with comfortable seating. Service was excellent all work was done in a reasonable amount of time. Waiting area has an excellent coffee machine with comfortable seating. More

by JESUSGARZA21 Verified Customer Verified Customer

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Great dealership. Quick and easy appointment availability. Highly recommend this location. Thank you Orland Park BMW Quick and easy appointment availability. Highly recommend this location. Thank you Orland Park BMW More

by BOBI317 Verified Customer Verified Customer

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Service was quick and easy. They gave me a loaner while the car was in for a recall. They gave me a loaner while the car was in for a recall. More

by Mehul Verified Customer Verified Customer

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While in service department I was told it was okay to wait for car to be done. I waited over 4 hours, plenty of people were in and out and I didn't get an update until hour 3, after I asked. I was told 3 wait for car to be done. I waited over 4 hours, plenty of people were in and out and I didn't get an update until hour 3, after I asked. I was told 30 mins left and I waited an hour, when I finally left at 330pm the calling at 4pm to let me know it's ready. I had no problem coming back later, the service representative should be more clear at communicating, if the issues were something you should come back for later. However I believe they were doing cars ahead of mine because they felt like it. More

by MG Verified Customer Verified Customer

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Great service! Oil change took 50 months! Coffee better than in Starbucks High recommendations. Thank you! Oil change took 50 months! Coffee better than in Starbucks High recommendations. Thank you! More

by JELENAL1985 Verified Customer Verified Customer

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Overall they are a nice dealership however the lack of communication on they end can be a bit stressful communication on they end can be a bit stressful More

by BENZO1007 Verified Customer Verified Customer

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Richard was great! He got my car in quickly for unscheduled service and communicated with me updates throughout the visit. He got my car in quickly for unscheduled service and communicated with me updates throughout the visit. More

by KWARD0405 Verified Customer Verified Customer

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Rich is great to work with. Very professional, conscientious, and tries to make things run smoothly . Always appreciate his kind and knowledgeable help over the years . Very professional, conscientious, and tries to make things run smoothly . Always appreciate his kind and knowledgeable help over the years . More

by AURABIND Verified Customer Verified Customer

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Richard Pool and the service team always provide exceptional and professional service on my c3 exceptional and professional service on my c3 More

by d.nykiel Verified Customer Verified Customer

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Richard is professional, kind, and a pleasure to deal with for all my car concerns! with for all my car concerns! More

by MWOLFASTRO Verified Customer Verified Customer

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