Richard Pool | Page 4

While in service department I was told it was okay to wait for car to be done. I waited over 4 hours, plenty of people were in and out and I didn't get an update until hour 3, after I asked. I was told 3 wait for car to be done. I waited over 4 hours, plenty of people were in and out and I didn't get an update until hour 3, after I asked. I was told 30 mins left and I waited an hour, when I finally left at 330pm the calling at 4pm to let me know it's ready. I had no problem coming back later, the service representative should be more clear at communicating, if the issues were something you should come back for later. However I believe they were doing cars ahead of mine because they felt like it. More

by MG Verified Customer Verified Customer

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Great service! Oil change took 50 months! Coffee better than in Starbucks High recommendations. Thank you! Oil change took 50 months! Coffee better than in Starbucks High recommendations. Thank you! More

by JELENAL1985 Verified Customer Verified Customer

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Overall they are a nice dealership however the lack of communication on they end can be a bit stressful communication on they end can be a bit stressful More

by BENZO1007 Verified Customer Verified Customer

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Richard was great! He got my car in quickly for unscheduled service and communicated with me updates throughout the visit. He got my car in quickly for unscheduled service and communicated with me updates throughout the visit. More

by KWARD0405 Verified Customer Verified Customer

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Rich is great to work with. Very professional, conscientious, and tries to make things run smoothly . Always appreciate his kind and knowledgeable help over the years . Very professional, conscientious, and tries to make things run smoothly . Always appreciate his kind and knowledgeable help over the years . More

by AURABIND Verified Customer Verified Customer

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Richard Pool and the service team always provide exceptional and professional service on my c3 exceptional and professional service on my c3 More

by d.nykiel Verified Customer Verified Customer

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Richard is professional, kind, and a pleasure to deal with for all my car concerns! with for all my car concerns! More

by MWOLFASTRO Verified Customer Verified Customer

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Everyone was kind and helpful. The service was quick . I needed to be out quickly and they accommodated my needs. The service was quick . I needed to be out quickly and they accommodated my needs. More

by SHERRIJASPER21 Verified Customer Verified Customer

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I’m Very satisfied with the service. Everyone was very nice. I really like that they send videos of them going over the car. Everyone was very nice. I really like that they send videos of them going over the car. More

by DARLENEDAVIS2014 Verified Customer Verified Customer

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I took my car in on a Monday didn’t get any information on my vehicle into Thursday evening the communication sucks on my vehicle into Thursday evening the communication sucks More

by TYLESHA29 Verified Customer Verified Customer

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