Justin Torain | Page 2

It was good Regina was excellent as well as Jessica Hermida. A very good experience Hermida. A very good experience More

by kdcelock Verified Customer Verified Customer

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Justin helped me check in my 2024 XC60. He added check Park Assist System to the service visit as I requested. Justin arranged for a loaner car. He kept me informed about service visit duri He added check Park Assist System to the service visit as I requested. Justin arranged for a loaner car. He kept me informed about service visit during the day. Added: Replace Park Assist Sensors to the service. Contacted me when car was ready. Justin was kind, helpful and knowledgeable. More

by Tina W Verified Customer Verified Customer

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Good friendly service. Good communication. Sean Hayes was great. I would have liked more of a selection of light interior cars. Good communication. Sean Hayes was great. I would have liked more of a selection of light interior cars. More

by Caropurdy Verified Customer Verified Customer

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They were great. Super fast. I was having issues getting an appointment with my usual repair shop and at this place they got me in fast and finished quick. Super fast. I was having issues getting an appointment with my usual repair shop and at this place they got me in fast and finished quick. More

by cbarrettjr Verified Customer Verified Customer

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Justin kept me informed about what services were needed for my car. Pleasant to work with. for my car. Pleasant to work with. More

by N Carey Verified Customer Verified Customer

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Justin did a good job overall, and I appreciate his efforts throughout the service process. However, the start/stop feature on my car is still experiencing issues and was not fully resolved. I was also efforts throughout the service process. However, the start/stop feature on my car is still experiencing issues and was not fully resolved. I was also disappointed with the detailing of my car and the post work left on my car. My car initially entered the service center clean, but it seemed to have been washed and wiped down again afterward with a dirty rag, which actually made parts of the vehicle look dirtier. Inside the car, there were dirt marks and stains left behind from the work that was performed. Additionally, the rubber trim around the Volvo illumination in the door was crushed during service, although I was fortunately able to fix it myself. Communication throughout the process could also be improved, as I would have appreciated more updates and clearer follow through. Overall, Justin provided good service, but there are definitely areas where the overall experience and attention to detail could be better. More

by maliknicoali Verified Customer Verified Customer

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Fantastic service, attentive, responsive and accommodating in every way. Could not be improved. The best! accommodating in every way. Could not be improved. The best! More

by aedesq49 Verified Customer Verified Customer

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I had an excellent experience with the service department, and Justin provided outstanding customer service from start to finish. He was professional, knowledgeable, honest, and kept me informed t department, and Justin provided outstanding customer service from start to finish. He was professional, knowledgeable, honest, and kept me informed throughout the entire process. Justin made everything smooth and stress-free by clearly explaining the service needed and ensuring the work was completed on time. His friendly attitude and attention to detail truly stood out, and my car was returned in perfect condition. I highly recommend Justin and the dealership for their top-notch service and commitment to customer satisfaction. More

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Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. communication, detailed report, good service overall. Good one. More

by AALOKSN Verified Customer Verified Customer

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I always receive excellent service at Smythe and can trust the work they do on my car. They are courteous, responsive and professional and Justin was an excellent example of that trust the work they do on my car. They are courteous, responsive and professional and Justin was an excellent example of that More

by JROETHLIN Verified Customer Verified Customer

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